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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Love it!
on January 17, 2017
Posted by: SweetPea33
from Charlotte, NC
Expertise:Expert
Love this fridge! It has so much more room my last fridge and the design makes it much easier to find what I'm looking for. Would definitely recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker
on January 19, 2017
Posted by: tdimas
Expertise:Intermediate
The ice maker on this model is very loud and the water dispenser drips after use.
Pros: looks sleek
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Camille , Samsung Care, April 11, 2022
Hi tdimas.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker making loud noise and water dispenser leaking. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing this link to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/#:~:text=The%20noise%20is%20caused%20by,recommend%20service%20for%20this%20issue.
Also, I have included some videos to watch and assist you with the issue you had with ice maker noise and water dispenser leaking.
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
What noises a refrigerator makes and why | Samsung US
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144392264
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker making loud noise and water dispenser leaking. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing this link to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/#:~:text=The%20noise%20is%20caused%20by,recommend%20service%20for%20this%20issue.
Also, I have included some videos to watch and assist you with the issue you had with ice maker noise and water dispenser leaking.
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
What noises a refrigerator makes and why | Samsung US
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144392264
Written by a customer while visiting Samsung US
Customer Rating
4
Looks great!
on January 20, 2017
Posted by: Nishabetrue
from Sacramento, CA
Expertise:Beginner
I love the fact that I can lock the ice dispenser, otherwise we'd have ice everywhere. It's well made.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
great unit if you get a running one
on January 21, 2017
Posted by: thissux
from spokane wa
Expertise:Intermediate
This product is good if you get one that works. I got one delivered on Dec 23 for a Christmas gift
and did not work at all. Finally just got a new one Jan 12.
and did not work at all. Finally just got a new one Jan 12.
Pros: Bright display
Cons: Did not meet expectations
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
this product is great!!
on January 26, 2017
Posted by: minalee2017
from Virginia, USA
Expertise:Beginner
i like this item because this is black stainless steel. you dont have worry about finger prints.
also space is really huge specially ice machine.
price is great. !!
also space is really huge specially ice machine.
price is great. !!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and spaceous
on January 28, 2017
Posted by: Bryantd7722
from Chicago, IL
Expertise:Beginner
This refrigerator is beautiful and very modern with a very classy look I would highly recommended if you are looking to buy a new fridge get this one
Pros: Bright display, Durable
Cons: at first the water drips from the dispenser
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not satisfied with performance
on January 28, 2017
Posted by: Vinniaua
from Aruba
Expertise:Intermediate
I was so happy whne I bought this fridge 4 years ago for style features and besr lowest energy consumption but after 2 years ice maker problems it would be freeze that need to open ice drawer and knock ice in it. Last year been getting errors codes various sensors were changesd and last powerboard. Imagine all the money was spent on parts and repair and amount ago start making noise evaporator freezes and causes noise what I do kniw off id turn it off at night beforegoing to bed so will help with defrosting
A fridge has a life span of 10 yearsor more and now have to invest in a new fridge to avoid further spending on repair :-(
A fridge has a life span of 10 yearsor more and now have to invest in a new fridge to avoid further spending on repair :-(
Pros: style
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, August 10, 2022
Hi Vinniaua!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your purchase with Samsung Refrigerator does not meet your expectations. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You may also refer to this link about "Samsung Refrigerator Error Codes": https://www.samsung.com/us/support/troubleshooting/TSG01003409/.
I also recommend this link about "Understand the Noises coming from your Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144784624
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your purchase with Samsung Refrigerator does not meet your expectations. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You may also refer to this link about "Samsung Refrigerator Error Codes": https://www.samsung.com/us/support/troubleshooting/TSG01003409/.
I also recommend this link about "Understand the Noises coming from your Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144784624
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Fridge
on January 31, 2017
Posted by: MrZed
from Omaha, NE, USA
Expertise:Intermediate
This is a really nice refrigerator. I love the bottom freezer design because you can get larger sizes of products In it as I could not is the previous one. Has lots of room and the water filter is much easier to get to and change. Many nice features on this one.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US