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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
ABSOLUTE GARBAGE
on May 23, 2018
Posted by: HateMyFridge2018
from Houston, TX
Expertise:Expert
Less than 6 months old... waiting on repair visit number 3 for the ice maker...
I should have never purchased this fridge...
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, April 6, 2022
Greetings,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with your ice maker. I'm sorry to hear that this is the 3rd time repairing your ice maker. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates the troubleshooting guide about ice maker issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Also, here's another related link for ice maker: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374297
^Rainly
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with your ice maker. I'm sorry to hear that this is the 3rd time repairing your ice maker. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates the troubleshooting guide about ice maker issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Also, here's another related link for ice maker: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374297
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
Ice built up within 18 months
on May 29, 2018
Posted by: BroadwayTN
from Memphis, TN
Bought this product in 2015. After 18 months stopped cooling due to ice built up. Since out of warranty, had to spent out of pocket.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello BroadwayTN,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator stopped cooling due to ice build-up. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has cooling issues and has ice built up.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442733
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator stopped cooling due to ice build-up. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has cooling issues and has ice built up.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442733
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker water issues constantly
on July 5, 2018
Posted by: Yommamma
from Kansas city mo
Expertise:Expert
Bought this fridge in Sept of 2016. Right after warranty period was up ice dispenser started leaking..now the ice maker constantly drips water and maker totally frosts over. This fridge may look good but what a hunk of junk.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello Yommamma,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator started leaking after the warranty period ended. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for water leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144376381
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator started leaking after the warranty period ended. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for water leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144376381
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Great Refrigerator if ice is not important to you
on August 14, 2018
Posted by: Sue059
from Caledonia, MI
Expertise:Intermediate
I love the look and the set up of the fridge, however the ice cubes come out white and like a snow cone. We have had ours for a year now and can't use the ice. Other than that, I love the bottom drawer and the pull out pantry.
Pros: Bright display
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Penny, Smasung Care, August 16, 2018
Hey Sue059! I'm happy to see that you're happy with your fridge. I would love to help you with this, cloudy ice is normal. When ice freezes quickly, it can trap air in the ice. This causes the cloudy appearance. Also, to help with the ice making, please check out this link: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=675163&modelname=RF263BEAEWW&modelcode=RF263BEAEWW/AA ^Penny
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker is a disaster - Samsung RF26BEAESR/AA
on October 11, 2018
Posted by: FL Retiree
from Atlantis, FL
Expertise:Expert
Ice maker constantly freezes to the point that no ice will come out. Twice a month we have to empty the refrigerator, cut power and keep doors open to melt the accumulated ice that envelops the ice maker. Two repair firms have been unable to fix the unit. Both told us it is a common problem with this model. DO NO BUY, unless you are willing to live without ice maker.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hey there, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to leave this review. ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
2
Buyer beware. Everything that Blings and Glitters
on October 17, 2018
Posted by: Jal1
from Tacoma Wa.
Expertise:Intermediate
Buyer beware. Everything that Blings and Glitters isn’t Gold. We have had this Samsung Refrigerator for a 1 ½ years now. We bought the matching black satin Range, Washer, and Dryer as well to complete the set. This is a very nice-looking unit, with LED lighting that really stands out. It was the end of the big Christmas sale and this was the one we chose. The two big problems are the ice dispenser stopped working properly two months out of warranty. Over a 24-hour period it may fill the very tiny ice container about an 1/8 of an inch. I have to make an ice run to the local grocer, just to pick up a bag of ice to put in the dispenser (IRONY). Speaking of the Ice container it is made out of very cheap material and has developed several cracks now. Ironically, we did not get the extended warranty on the fridge but did get it on the Range because my wife was afraid the glass top might break or crack. The other problem is that it leaks water from the dispenser. You have to constantly wipe the back panel and the shallow dip tray. If you forget and open the door water will end up all over the floor. Water also drips onto the condiment shelves below the dispenser. I cut out a piece of a fabric dish mat to help with the drip pan. All this are known issues and they still sell this product
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, May 5, 2022
Hi Jal1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working and leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144473855
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working and leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144473855
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Control panel display
on October 30, 2018
Posted by: Anonymous
from Knoxville, TN
Expertise:Beginner
Disappointed with the control panel, you can not see the letters very well, should be lithted.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great inside space
on October 31, 2018
Posted by: Pitu
from Boca Raton
Expertise:Intermediate
I bought this last month and the space inside is huge.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US