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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice maker is junk
on March 26, 2019
Posted by: Sparty35
from Ohio
Expertise:Intermediate
I bought this b/c I had a good experience with Samsung tv's. I also have a Samsung washer and was planning on replacing the other appliances as they stopped working with more Samsung products. However, I purchased this machine and have had non-stop issues with the ice maker. Purchased in 2013 and I'm on my second ice maker and I'm still having issues with it. I've also had an issue with the Twin Cooling feature which had ice buildup behind that. I would HIGHLY recommend looking at a different brand. I've looked it up online and there are MANY customers with the same issue and Samsung still has not offered a recall on it. Looks like I'll be going somewhere else for my stove and microwave when I replace those.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 29, 2019
Sparty35, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible Finish
on March 31, 2019
Posted by: badfinish
from iowa
Expertise:Expert
The refrigerator works fine and everything but the finish is so horrible my husband wants to get rid of it. We have no children, no pets, and yet it looks like it has been through a war. scratches and dents appear. Never have we had an appliance with such a horrible finish.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 15, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
WORST PURCHASE
on April 7, 2019
Posted by: Robin C
from Grand Prairie TX
Expertise:Expert
Haven’t had this refrigerator for 2 years, and the ice maker has completely stopped working, I have to buy my own ice!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 9, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139574759.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker issues
on April 24, 2019
Posted by: disappointedice
from Hyrum, Utah
Expertise:Intermediate
We were super happy when we first got this. There is so much room and the french doors are so great for space. Right after the warranty expired the ice maker stopped working. There is no auto stop for the ice to stop when it is full so it just keeps making ice and eventually freezes the whole mechanism and clogs the ice maker. Then you have to defrost it or scrape ice off for it to start making ice again. We are very disappointed that a name like Samsung would have this issue. We have Samsung phones and love them...guess they are not the best with appliances. Wondering what to do to make it right.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, May 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139738703.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3592
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3592
Written by a customer while visiting Samsung US
Customer Rating
4
Good Features
on April 28, 2019
Posted by: Love Jesus
from Brunswick GA
Expertise:Intermediate
We brought ours 4 years ago two issues makes noise and adjustable shelves cracks we are replacing our third shelve. Great product.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, May 9, 2019
Love Jesus, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on April 30, 2019
Posted by: Samsung sucks9999
from Maryland
Freezes up. Samsung has no fix. Do not buy it’s a waste of money
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139744022.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3795
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3795
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it. Wish I went with my gut - GE!
on May 13, 2019
Posted by: Rebecj
from Denver, CO
Expertise:Intermediate
Like the fridge, for the most part. Ice maker has to be defrosted at least every month. Door shelves break with the weight of a feather
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
So disappointed !
on May 17, 2019
Posted by: eunjuchoi
from Columbia, SC
Expertise:Beginner
I bought this at the end of March this year so I have used it for one and half month. I have condensation on the surface of the door(outside). I called the customer center and the agent said I need to turn off the ENERGY SAVER option. There is a heater in front of the door and the heater makes condensation according to the agent. Also, she said they are planning to change the option's name because it doesn't seem to work well. I didn't understand. Then, why Samsung makes this option. If there is no energy saver option, I would have thought about another model. This is soooo disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 20, 2019
eunjuchoi, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Condensation, Moisture, or Mold Between the Refrigerator Doors: http://bit.ly/2vX1v8z
Thank you for being a part of the Samsung family! ^Cat
• Condensation, Moisture, or Mold Between the Refrigerator Doors: http://bit.ly/2vX1v8z
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US