 |
Customer Reviews Collected from Samsung US |
Samsung - Chef Collection 24.1 Cu. Ft. Counter-Depth 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average Customer Rating:
3.9
Rating breakdown 42 reviews
5 Stars
27
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
8
74%of customers recommend this product.
(
29 out of
39)
Customer Reviews for Samsung - Chef Collection 24.1 Cu. Ft. Counter-Depth 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
5
very sleek good looking fridge
on June 13, 2018
Posted by: RhodesianMother
from Lake Worth, FL, USA
Expertise:Intermediate
the fridge was worth the money as it can make soda for my son and it has a lot of space for a lot of food. only bad thing id say, very minor, is it takes a lot of maintenance keeping it looking sleek and clean. either way great product worth it would recommend to a friend.
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers
Cons: annoying to clean
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung--never again
on September 4, 2021
Posted by: Never Samsung again
from NC
Refrigerator purchased 4/17. Ice maker problems began ~1 year ago. Just had repair done-jury still out on whether or not this issue has been resolved. Multiple other issues with refrigerator: 1. mold on both upper door gaskets. 2. water dispenser no longer working. 3. chrome handle peeling on left upper door. I will never buy another Samsung product of any kind, ever. I will advise all acquaintances to do likewise. This is not the reliability I would have expected for a high-end product from what i considered to be a reputable company. Samsung—never again!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 6, 2021
I'm terribly sorry for your experience. I know how frustrating it can be when results and expectations do not quite meet. If you ever run into any other problems. Please don't hesitate to contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143675106
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143675106
Written by a customer while visiting Samsung US
Customer Rating
1
The worse fridge in history
on December 10, 2024
Posted by: mbowes
Literally non stop issues with ice maker, had the entire thing replaced to no avail. It's now out of warranty. I Will never spend another penny on this awful brand as long as I live and I will make it my life's work to make sure no one I know ever does either.
Response from Samsung USBy Samsung Care, December 11, 2024
Hi Mbowes,
The amount of time and effort you've invested in trying to resolve this must be exhausting. We are here to assist.
I have shared a Samsung link to help with your experience with the ice maker. Please select the appropriate scenario that you are experiencing once you have visited the link shared. Each scenario would have steps to walk you through, while some have an embedded video that you can watch in full.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147887747 to help our team pull up your information.
Leo
The amount of time and effort you've invested in trying to resolve this must be exhausting. We are here to assist.
I have shared a Samsung link to help with your experience with the ice maker. Please select the appropriate scenario that you are experiencing once you have visited the link shared. Each scenario would have steps to walk you through, while some have an embedded video that you can watch in full.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147887747 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
I must have got a "lemon."
on July 26, 2016
Posted by: WPJCMJ
from Mount Pleasant, SC
Expertise:Expert
I love the refrigerator, but lots of problems:
1. Ice maker failed
2. Water leak by dispenser
3. Electronic mother board and two other boards need replacing
1. Ice maker failed
2. Water leak by dispenser
3. Electronic mother board and two other boards need replacing
I have had the refrigerator about 9 months, and it has been used about 6 months and all of these things happened. I have been working with Samsung for almost 1 month and it is still not repaired although it is under warranty. Very sad story!
Cons: Did not meet expectations, Poor quality, did not anticipate all the problems
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 8, 2022
Hello WPJCMJ,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link:
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144582736
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link:
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144582736
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and design
on August 15, 2015
Posted by: EJ15
from NJ
Expertise:Beginner
Small from the outside, lots of space in the inside. With the sleek design doors ( no handles) to the display through the door panel sets Samsung ahead of the competition .
Has the ability to pick 3 different temperatures or make part of the freezer part of the refregirator and to top it of, it make carbonate water.
Has the ability to pick 3 different temperatures or make part of the freezer part of the refregirator and to top it of, it make carbonate water.
Pros: Bright display, Durable, design (looks and features)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks Great!
on October 5, 2015
Posted by: Carol53
from MD
Expertise:Expert
Yes it has great features (dual compressors, triple evaporators, convertible from freezer to refrigerator, high quality shelves). But what is really great is that it just looks so cool. Open (with its blue lights) or closed (with its digital readout). Sometimes looking good is reason enough to buy something.
Pros: cool interior lighting
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on April 8, 2017
Posted by: sid444
Just had new Samsung Refrigerator installed .
Looks great and so far so good
Looks great and so far so good
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product
on February 18, 2017
Posted by: KevW
This refrigerator is excellent. The flexibility of the 4 compartments is great. I also love the drawers in the freezer section, that allow for much more organization & ease of finding things. My kids love the soda stream. The only negative is the lack of space in some of the door shelves, but the positives far outweigh this one shortfall.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US