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Customer Reviews Collected from Samsung US |
Samsung - Chef Collection 24.1 Cu. Ft. Counter-Depth 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average Customer Rating:
3.9
Rating breakdown 42 reviews
5 Stars
27
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
8
74%of customers recommend this product.
(
29 out of
39)
Customer Reviews for Samsung - Chef Collection 24.1 Cu. Ft. Counter-Depth 4-Door Flex French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Poor product, design, and icemaker design.
on January 17, 2024
Posted by: Bjud
from California
Bought this product in 2017. Storage is not great. About 3 years ago ice maker starting freezing up and I'm constantly needing to remove it and though it out. I had to buy a counter ice-make to ensure I have ice when I need it. Will not buy Samsung again. I've read about a class action lawsuit that died but select customers may have been compensated for the issues with the icemaker. Anyone else want to start another one, let me know.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 18, 2024
Greetings,
We know the importance of having a reliable ice maker for our everyday needs. We'd love to help you.
Please see the link below about the steps if the ice maker is stuck or has a block of ice. Kindly click on the embedded word inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146748460, which will help our team pull up your information.
^Rainly
We know the importance of having a reliable ice maker for our everyday needs. We'd love to help you.
Please see the link below about the steps if the ice maker is stuck or has a block of ice. Kindly click on the embedded word inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146748460, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid 4-Door Flex Chef Collection Refrigerator!!!
on August 19, 2025
Posted by: Danny
from Oakland, CA
Two major issues with this Samsung Chef Collection refrigerator:
1. Ice Dispenser continually jams, stopping ice dispensing and inability to remove from refrigerator without manual thawing.
2. Refrigerator often makes noises that sound like knocking.
1. Ice Dispenser continually jams, stopping ice dispensing and inability to remove from refrigerator without manual thawing.
2. Refrigerator often makes noises that sound like knocking.
I am extremely disappointed with this purchase. Model #RF24J9960SA/AA. Horrible and unreliable purchase!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, August 20, 2025
Hello Danny,
We understand the dismay about your experience using the ice dispenser and the refrigerator noise. Let us help.
The link below contains the troubleshooting steps when the ice does not dispense. The resource also includes a video you may watch from start to finish, and another guide on what to check when there is no ice or not enough ice from the ice maker or dispenser.
Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide until the "Banging" section to troubleshoot it. It also includes a video link you can watch from beginning to end.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150438137 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the dismay about your experience using the ice dispenser and the refrigerator noise. Let us help.
The link below contains the troubleshooting steps when the ice does not dispense. The resource also includes a video you may watch from start to finish, and another guide on what to check when there is no ice or not enough ice from the ice maker or dispenser.
Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide until the "Banging" section to troubleshoot it. It also includes a video link you can watch from beginning to end.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150438137 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US