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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
Do not purchase - ice maker is useless
on June 18, 2021
Posted by: KyHouse
from Troy, NY
I've never had more problems with an ice maker than I've had with this refrigerator. It is useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
I can understand how frustrating this must be. If you are still experiencing this concern with your ice maker, try taking a look at the link below for troubleshooting. Thank you for bringing this to our attention. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is terrible
on September 21, 2021
Posted by: Vjeff
like the design which is why bought this model.
the icemaker is terrible! we have to manually chop out the excess ice that freezes between the ice maker storage bin and the ice maker at least every 2 weeks with a butterknife. it will not make ice until the blockage is cleared. it is worse if you have a party and will freeze up within 1 hour or so.
stick with samsung tvs.
the icemaker is terrible! we have to manually chop out the excess ice that freezes between the ice maker storage bin and the ice maker at least every 2 weeks with a butterknife. it will not make ice until the blockage is cleared. it is worse if you have a party and will freeze up within 1 hour or so.
stick with samsung tvs.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, September 22, 2021
I wouldn't be happy about this neither if I had to deal with my ice maker freezing up. It sounds like you have already tried troubleshooting your refrigerator. We can look into other methods to resolve your concern. Just use the information below to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143727220
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143727220
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible by far
on May 13, 2022
Posted by: Megan
from Md
honestly i do not even know where to begin with this fridge. the bottom ice maker is always bits and pieces, never a nice cube. the top ice make has never worked and can not even be removed for some reason. the water filter slot leaks into the bottom of the fridge, making it freeze, causing it to be impossible to pull out the bottom portion. the freezer does not open enough to be able to fully see the top shelf. honestly wouldn't sell this fridge to my worst enemy. the best part, can not afford to replace it for another 2 years, so were stuck with it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 24, 2022
Hi Megan,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and for the leaking of the water filter slot. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For the freezer door does not open, you may follow this guide:
Clean the door seal.
Increase the temperature to reduce the vacuum pressure
Set the temperature accordingly to the food load. Do not set it too cold if less food is stored.
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532120
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and for the leaking of the water filter slot. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For the freezer door does not open, you may follow this guide:
Clean the door seal.
Increase the temperature to reduce the vacuum pressure
Set the temperature accordingly to the food load. Do not set it too cold if less food is stored.
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532120
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Like It
on June 19, 2012
Posted by: SerendipityG
from Tx
I love my fridge so much that were planing on replacing all of our appliances, I want all of them to be Samsung! We just own the refrigerator but I also want the over the range microwave, the electric range and the dishwasher... and of course the washer and dryer. I love how big this fridge is and how bright the inside light is, all of my produce fits without problem, and as a plus it looks GREAT in my kitchen! im happy with the purchase! Thanks Samsung for making our lives easier.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
WOW
on November 18, 2013
Posted by: jed5099
from New Carlisle, Ohio
I love, love, love my refrigerator! The individual compartments makes organization so easy. The lighting is so bright that it is easy to see all items in the refrigerator. I love it that you can open 1 door to get items without needing to open the entire unit. The freezer is huge!. The drawer makes it convenient to store frequently used items so that they don't get lost on the bottom. The ice/water dispenser is used multiple times daily! It is so nice to be able to get a fresh drink at 1 location. The refrigerator is very quiet when it runs.
Pros: Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very Happy with this fridge
on December 14, 2013
Posted by: Lars81
from Illinois
Expertise:Intermediate
I have never owned a French door fridge before, but I am loving it. Especially with being tall, it is nice to have all of the fridge stuff so easily accessible. The water and ice works great and I have had no problems with it. My two concerns from reading reviews prior to purchase were the noise level that some complained about and the fact that the water/ice tray is so shallow. My kitchen is open to the main living space in my house and I have 0 concerns with the noise it makes. The only noise is the ice dropping when it is done, but if you have an ice maker you have heard this noise before. When the water line was first installed there was some dripping as some people mentioned, but that went away after a day. The water/ice tray is not a problem because I do not have drips or anything. The only negative to this fridge is the awkward door space on the side with the ice maker. I wish this could have been designed a little better, but it works for small condiments. I love the drawer in the bottom of the fridge. It was perfect for my Thanksgiving pies. Overall, I am extremely pleased with this fridge.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Inside Design
on February 28, 2014
Posted by: SrBuyer
from Florida, USA
Expertise:Expert
Lack of space for tall items and when shelf is folded back, there is very little room for smaller items. Difficult to find things due to space constraints.
Biggest problem though is the ice maker! Less then 4 months after the 1 year warranty period, the ice maker stopped. Resetting did not work and installation of a completely new ice maker due to internal circuit board not working and ice temperature not registering was required.
Black color very difficult to keep clean.
Biggest problem though is the ice maker! Less then 4 months after the 1 year warranty period, the ice maker stopped. Resetting did not work and installation of a completely new ice maker due to internal circuit board not working and ice temperature not registering was required.
Black color very difficult to keep clean.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 11, 2022
Hi SrBuyer,
Thank you for sharing your experience with us. We are saddened to hear that the product doesn't have adequate space to stack your food properly, the ice maker stopped working, and you're concerned about cleaning your Samsung Refrigerator. I understand how important it is to fully utilize the fridge's potential. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for Troubleshooting steps when your Ice maker isn't working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Another are tips for an organized Samsung Refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to reset your Samsung Refrigerator:
https://www.samsung.com/us/support/answer/ANS00087902/
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144788790
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Spacious
on March 5, 2014
Posted by: dfkgpt
from Dallas, Texas
Expertise:Intermediate
Had to convince my husband we needed this refrigerator - we both love it - each time he goes to get something comments how great it is. I love having the freezer at the bottom - so easy to get packages - refrigerator is very spacious - would definitely recommend to anyone considering a new refrigerator
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US