 |
Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
5
Great refrigerator
on March 11, 2017
Posted by: SamsungDee
Expertise:Intermediate
We just purchased this unit, so don't have a long term review to offer.
However, we purchased it after several days of researching and reviews.
We love the 'charcoal' black stainless finish. Very classy.
I like the feature that puts the deli/pantry drawer inside the unit, vs outside in a separate set of 'doors' or drawer. I also like the freezer below the upper cabinet, the roll out, etc.
I LOVE the adjustable, flip up shelves to make room for tall objects like 2 liter sodas, wine bottles, tall syrup bottles, etc.
However, we purchased it after several days of researching and reviews.
We love the 'charcoal' black stainless finish. Very classy.
I like the feature that puts the deli/pantry drawer inside the unit, vs outside in a separate set of 'doors' or drawer. I also like the freezer below the upper cabinet, the roll out, etc.
I LOVE the adjustable, flip up shelves to make room for tall objects like 2 liter sodas, wine bottles, tall syrup bottles, etc.
Pros: black stainless finish, flip up shelves for space adjustment needs, inside lighting
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this refrigerator
on March 13, 2017
Posted by: whalecarver
from Grayland, WA, USA
Normally we like and enjoy using Samsung Products. We bought this fridge almost four years ago. Within the first year, the ice maker started freezing up with water running down the front of fridge pooling on the floor. One storage shelf on inside door cracked then broke apart, shelves inside are starting to crack, rust is forming at the base edge of water dispenser, 1/3 cup of water dispenses first when getting ice, pieces of black stuff shows up in water. A repair person removed mold from inside dispenser. Disgusting. Before our warranty expired we had a repair man out 5 times. On top of all that it's noisy. This is a horrible product and will NEVER buy another Samsung refrigerator. I tell as many people I can not to buy Model:rf263beaww/aa
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 16, 2022
Hello whalecarver,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
The ice bucket is stuck or has a block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144605736
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung washing machine is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
The ice bucket is stuck or has a block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144605736
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful addition to our kitchen
on March 13, 2017
Posted by: Ed808
from Honolulu, HI, USA
Expertise:Intermediate
This refrigerator is really quite eye pleasing. It has great features and operates very quiet.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Interesting freezer space
on March 15, 2017
Posted by: RishyRishy
from Greenbrier, TN 37073, USA
I love the shelving that can be folded up and down in the fridge
The 2 drawers in the freezer is nice for organizing frozen veggies and meats seperately.
The 2 drawers in the freezer is nice for organizing frozen veggies and meats seperately.
Pros: Bright display, Realistic color
Cons: having to open both doors to access deli shelf
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
good product
on March 17, 2017
Posted by: newtexan1
from mission, tx
Expertise:Intermediate
good product and great value. well lit interior. very quiet refidgerator.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Features and Space.
on March 18, 2017
Posted by: FourMs
from Florida, USA
Expertise:Beginner
This product has great features and lots of space.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this refrigerator
on March 21, 2017
Posted by: ClarkGable
from Florida, USA
It has everything you could want in a ref/freezer! I love the Black Stainless. Also bought the entire set... fridge, dishwasher and range. AND.... we bought a Samsung 65" smart TV. We are fans! I would def buy it again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Alot of refrigerator for the money
on March 22, 2017
Posted by: Malviso13
from LA, CA
Had this refrigerator for a few weeks now and really impressed. Everything works flawlessly and seemed to give alot of bang for your buck.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US