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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
4
Well made
on March 23, 2017
Posted by: jjandjoj
from Kentucky, USA
Expertise:Intermediate
Beautiful product and well made. The ice maker and in-door dispenser takes up some room and limits door storage space, but it makes a lot of ice. Enough shelves slide and lift to accommodate taller items so we are happy so far.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on March 24, 2017
Posted by: ChrisTheTechGuy
from Belpre, OH
Expertise:Intermediate
My wife and I updated our appliances to the black stainless steel 4 piece set and absolutely love them. This refrigerator is very quiet and performs very well.
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT VALUE & APPEARANCE
on March 26, 2017
Posted by: BoDidley
from Baltimore, MD, USA
This 25 cu ft. refrigerator looks great in the Black Stainless finish & so far, works extremely well. I had read several complaints that is was noisy, but I don't hear it running at all. Maybe the complaints were from earlier models. We just received ours on 3/22/17, & if it keeps working like it is, I would recommend this refrigerator to anyone.
Pros: Bright display, Realistic color, Inexpensive
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 27, 2017
Posted by: Sister1
I love my new fridge, love the color, the room and everything about it.
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great purchase.
on March 27, 2017
Posted by: MzMiller
Very happy with this unit. It looks beautiful and works well and the features have come in really handy (especially the pantry door).
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Have had nothing but trouble with this
on March 28, 2017
Posted by: tcjgolfer
from Schertz, TX
We have had to have it serviced 5 times for the ice maker system. Nothing seems to correct the problem. Now we have an issue with water building up under the lunch meat drawer. This item was a bad idea.
Cons: ice maker does not work consistemtly
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi tcjgolfer,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572938
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572938
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
This product is beautiful
on March 28, 2017
Posted by: Gigi31
from St. Louis, MO, USA
Expertise:Intermediate
Extremely happy with it .... beautiful design.....
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very satisfied with this refrigerator
on March 29, 2017
Posted by: Miss66
from La.
Expertise:Intermediate
Very satisfied with this refrigerator. Love the shelves and drawers. The freezer is better because there is the tray instead of a basket on the bottom Which means small items can't fall out went open in the freezer
Pros: Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US