 |
Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
2
Not worth it. Wish I went with my gut - GE!
on May 13, 2019
Posted by: Rebecj
from Denver, CO
Expertise:Intermediate
Like the fridge, for the most part. Ice maker has to be defrosted at least every month. Door shelves break with the weight of a feather
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
So disappointed !
on May 17, 2019
Posted by: eunjuchoi
from Columbia, SC
Expertise:Beginner
I bought this at the end of March this year so I have used it for one and half month. I have condensation on the surface of the door(outside). I called the customer center and the agent said I need to turn off the ENERGY SAVER option. There is a heater in front of the door and the heater makes condensation according to the agent. Also, she said they are planning to change the option's name because it doesn't seem to work well. I didn't understand. Then, why Samsung makes this option. If there is no energy saver option, I would have thought about another model. This is soooo disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 20, 2019
eunjuchoi, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Condensation, Moisture, or Mold Between the Refrigerator Doors: http://bit.ly/2vX1v8z
Thank you for being a part of the Samsung family! ^Cat
• Condensation, Moisture, or Mold Between the Refrigerator Doors: http://bit.ly/2vX1v8z
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE - stay away
on June 5, 2019
Posted by: Mh6274
how on earth does this have 4 stars!? do your research, everyone who owns this has had problems. the icemaker stops working and there is a constant puddle of water underneath the crisper drawer
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 6, 2019
I understand your concerns and thank you for taking the time to provide us with your feedback. Samsung values your opinion and will use this information to work towards improving our customer satisfaction. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Missing the freezing drawer.
on June 6, 2019
Posted by: Yudeisy
from Cape Coral
my mom's fridge is missing the drawer that goes inside the freezer. we have been trying to buying and we can't get it by itself. very disappointed!
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, June 7, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Problems from the Beginning
on June 18, 2019
Posted by: Paulifer
from California
ice maker not working. water underneath the pantry drawer. ice blocking vents so refrigerator not getting cold. fan is loud. repairman wont work on samsungs says problems will re-occur. now what!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 21, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139940746.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8377
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8377
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Refrigerator Ever!
on June 19, 2019
Posted by: Cdawson6488
[This review was collected as part of a promotion.] ice maker freezes up and i have to thaw with a hair dryer about every 3 days. literally the worst refrigerator ever. hundreds of reviews say the same. super disappointed samsung!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139948576.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8474
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8474
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker freezes
on June 22, 2019
Posted by: Cherry Davis household
from Florida
[This review was collected as part of a promotion.] the ice maker continuously freezes up and the ice clups up when it tries to dump. i have to get my blow dryer to get it all loose about every 2 to 3 days. we are always out of ice.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, June 24, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139954211.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8564
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8564
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker is really bad
on June 25, 2019
Posted by: Elizabeth DG
dont buy this refrigerator. the ice maker freezes up many times. i have a very expensive refrigerator but makes no ice. its very annoying.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, June 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139968943.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8845
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 8845
Written by a customer while visiting Samsung US