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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
Awful Product
on March 5, 2020
Posted by: Julz
ice makers freeze, needing monthly defrosting. condenser freezes at drain leaving water under the crisper drawers to can run onto the floor. major defects.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, March 6, 2020
You are a valued customer, Julz, and your experience matters to us. I would like to speak with you more about your ice maker issue and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141429973.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
*Please ensure that you do not use a hair dryer to remove/thaw the ice, the ice maker nor to remove bucket from within the freezer if the ice maker is frozen until service determination is complete.*
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
*Please ensure that you do not use a hair dryer to remove/thaw the ice, the ice maker nor to remove bucket from within the freezer if the ice maker is frozen until service determination is complete.*
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Lemon from the word go.
on May 4, 2020
Posted by: MrsBoothroyd
completely baffled by all the positive reviews. first the water dispenser stopped, then the ice maker, and now it will not stay cold. total lemon.
never again, samsung.
never again, samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 25, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchase in my life
on June 1, 2020
Posted by: Steve
from Dallas
[This review was collected as part of a promotion.] not only does it freeze up completely, making no ice and loud noises constantly, it and wasted hundreds of dollars of food from the freezer 3 times and flooded my kitchen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! Here are two links that will help resolve your Samsung refrigerator concerns https://bit.ly/3crCVBf https://bit.ly/3mORhAe ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on June 28, 2020
Posted by: Ciolli
from Indiana
the refrigerator lasted less than 5 years. within a year it was so loud while running we couldn’t sleep. after numerous seevice calls and countless hours of breaking ice chucks out of the unit i threw in the towel. this product was junk from day one. various service men commented on how the loved samsung refigeraors because they keep them busy! if less than one star was an option i would have chosen that.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again, thank you for being an important part of the Samsung family. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Do not buy
on June 29, 2020
Posted by: DAWN GENNA
from osseo, Wi
i love my fridge except for that fact that ice builds up behind the panel that is inside of the fridge. when this happens, it causes water to drip down under the slide out drawer. yoy have to remove everything from your fridge and manually defrost it and replace the food. i have called smasung numerous times and they say they can't do anything for me and they confirm this is a known issue with many customers. yet they don't recall it amd they do not offer to fix it. i've had someone come fix it and the resolution is only temporary. everything i own is a samsung, i love samsung. but do not buy their fridges.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Here's a troubleshooting link that'll help resolve your Samsung refrigerator concerns https://bit.ly/2R8qfW5 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker is horrible
on July 1, 2020
Posted by: Mike
from WI
the refrigerator has been fine but the ice maker is horrible. it seems to melt a bit of the ice and then freeze again under the bin. the whole unit then becomes frozen solid and stops working. we have had it repaired sever times and spent over $400 trying to get it fixed and it's broken again. stay away from this particular model.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Thank you for bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Zero Star Rating. Worst Buy EVER!
on July 4, 2020
Posted by: Anonymous
we've had this 2 years. i was hoping to have it for many years and i can't wait to get rid of it!!! where do i begin? first the ice maker is the terrible. besides the fact that the ice comes out super slow, it freezes up every other day and doesn't produce ice. second, the water that comes out of the dispenser? is hard water and there's build up on the tray - ooh! and the paint is coming off of it. third? good luck cleaning the gook that gets caught on the glass shelves. fourth, better luck cleaning that open piece in the vegetable trays. fifth, every little mark shows on the exterior. sixth, the humidity control wording is already rubbing off and the interior is cracked! all within a couple of years. great buy - not!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker does not work properly
on July 4, 2020
Posted by: Ruskie
had the ice maker replaced under warranty and it still does not work properly. stops producing ice and must be defrosted before ice is produced again
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hey! Thank you for bringing this to our attention, here's a link that'll help resolve your concerns https://bit.ly/2R9FldR ^Ty
Written by a customer while visiting Samsung US