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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
Worst misstake ever
on July 7, 2020
Posted by: Anonymous
from Slidell,LA
[This review was collected as part of a promotion.] will never buy a samsung refrigerator again. 3 mths after purchasing it, it started freezing up. come to find out it’s common for this product. very dissappointed in this product esspecially for the price i paid for it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hello! Thank you for bringing this to our attention, we're here to help. Here's a link to a troubleshooting guide that will help resolve your concerns https://bit.ly/2RcDncQ ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Worst ice maker ever!
on July 15, 2020
Posted by: JANE
one of the features i liked about this refrigerator was the ice-making capacity. this ice maker jams up any time you try to get more than one cup of ice. i am so frustrated. i tried submitting a service call on line, but i kept getting the oops message. i will now be making a phone call for service.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Sad we chose this model
on July 19, 2020
Posted by: TIM CROSS
2 major issues. one is the drain line freezing up because the drain defroster piece of metal is inadequate. there are a lot of youtube videos about this.
other is the ice maker. 2 years after purchasing, it cost ~$700 to replace it. a year after that, it failed again. constant defrosting issues with the ice maker. even repair man mentioned that putting the ice maker in the refrigerated section will always cause problems.
other is the ice maker. 2 years after purchasing, it cost ~$700 to replace it. a year after that, it failed again. constant defrosting issues with the ice maker. even repair man mentioned that putting the ice maker in the refrigerated section will always cause problems.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 20, 2020
Hello, Tim. Thanks for sharing this experience with us and taking the time to tell us your concern. We would be more than happy to look into this for you. Please contact us by using one of the following methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142216631.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142216631.
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker
on July 23, 2020
Posted by: Deanna
from California
we bought this fridge a few years ago and have had nothing but problems with the ice make. it freezes over and it is constantly getting clogged. i always have to break the ice chunks off the top for it to start working again for a day if im lucky. if i would have read more of the review i never would have bought this model.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, July 24, 2020
I can completely understand how frustrating this could be and we appreciate you taking the time to leave your feedback. For assistance with this concern, try taking a look at the link below. ^Pat
https://bit.ly/30G3YDu
https://bit.ly/30G3YDu
Written by a customer while visiting Samsung US
Customer Rating
2
Buy Something Else!
on July 25, 2020
Posted by: MELISSA
from Barre, Massachusetts
the refrigerator is attractive and the counter depth fit perfectly. however, the ice maker is loud and constantly needs to be defrosted! ice gets caught up in its compartment. i have to chip away the ice... that is after i struggle to get the unit out! then i repeat this fix every couple weeks. i wish i never bought this refrigerator. horrible! do not buy!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, July 27, 2020
Hello, Melissa! We appreciate you taking the time to inform us on your concern. Our customers' feedback is important to us. I understand you are experiencing Ice maker Concerns. I recommend resetting the ice maker. You can do this by following the steps in the link below. ^Pat
https://bit.ly/2P2UCMq
https://bit.ly/2P2UCMq
Written by a customer while visiting Samsung US
Customer Rating
4
Love all but shelving
on July 28, 2020
Posted by: Anonymous
from Watkins Glen, NY
we have had this fridge about a year. everything works great onit. my husband uses the ice maker daily with no problems thus far. what i dont care for is the shelves and how you cant put larger items in without lying them down. (ie large bottle juice). other than that its a nice unit
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on August 2, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] really enjoy the 3 french door design, the freezer at the bottom makes it easy for my kids to grab things themselves. the only negative thing i have to say and nothing against the product is black stainless steel, i was unaware it's just paint so i don't care for the maintenance that this color needs. but overall great product
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible ice dispenser
on August 7, 2020
Posted by: undefined undefined
the ice maker has been serviced or repaired 4-5 times in the 3 years we have owned it. it used to freeze up and no ice. then there was a recall and the part finally fix it. now it leaks inside the fridge and each time you get ice. so furious with it!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 10, 2020
We understand your frustration and appreciate, you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat
https://bit.ly/2PCjScS
https://bit.ly/2PCjScS
Written by a customer while visiting Samsung US