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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
2
Review
on November 3, 2020
Posted by: Jh2020
from East Windsor, nj
the fridge is a good size but the ice maker freezes up we have to clean buildup once a month and the drain does not work properly pulled huge sheet of ice off bottom of crisper makes the draw hard to open
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, November 4, 2020
We are delighted you took the time to share your feedback with us and look forward to using this information to help improve our products. For assistance with this concern, please take a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on November 12, 2020
Posted by: Ramica92
from Atlanta
[This review was collected as part of a promotion.] Great refrigerator love the white lights that are inside when you open it. Have not had any issues does great job making g ice fairly quickly and love the pull out freezer and shelf thats inside.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
BWOOD
on November 12, 2020
Posted by: IBSicilian2
from Fruitland, Idaho
[This review was collected as part of a promotion.] This is our 2nd purchase of this refrigerator and we LOVE it. There is so much room and you would not believe how much room in the bottom freezer. We deliberately kept our old fridge and put it in the garage thinking we would need more fridge space and we hardly used it at all. The ice and water dispenser is great and with the filter, we always have fresh water and ice. We also talked the person who purchased our home into buying one. She knew we were taking ours and loved it and asked how we liked it and sure enough, she bought one too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge, Could Use One Adjustment
on November 12, 2020
Posted by: redsharpie
from Chicago Suburbs, IL
[This review was collected as part of a promotion.] This fridge has worked great for the six months we've had it. In that time, my only minor gripe is that the large drawer at the bottom has to have both doors open. I understand the reason, and understand that for many it's not a big deal (hence keeping the five stars), but I do wish there would be a way to open only part of it, or allow the user to customize it (lock two sliding drawers together or something). There is plenty of space. The shelves are customizable enough to make most items work. My short wife does not like the normal location we keep the butter (top of the door) being a bin, versus the flip-top lid that our previous fridge was. The freezer is spacious and has a tight seal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It works - not sure about support
on November 12, 2020
Posted by: ScottR
from Minneapolis, MN
[This review was collected as part of a promotion.] I purchased a floor model and it turns out it was made in 2012! The screen is faded and there is no fitting on the end of the water connector. Had a tech out to take a look and he said that this is how it comes...just a tube. After checking the manual, it shows the fitting and it is labeled as “supplied”. Trying to have them come out again to address this as we cannot use the water or ice function.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, November 20, 2020
I can understand this experience has you on edge and rightfully so. This would be tough for anybody to go through. Thank you for sharing this with us. I hope we can have this solved for you as soon as possible. For assistance, please reach out to our Social Media team using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142644552
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142644552
Written by a customer while visiting Samsung US
Customer Rating
3
Buyer Beware
on November 12, 2020
Posted by: Sleepless in Tennessee
from Lebanon, TN
[This review was collected as part of a promotion.] Beautiful refrigerator, works fine. Annoyingly loud. This is a manufacturing defect of which Samsung is aware. I’m not certain it can be successfully fixed by a certified repair person. I did not discover this issue until it was out of warranty. I’m very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, November 20, 2020
We sincerely apologize for the inconvenience this has caused. We try to meet all of our customers' expectations in quality and services and we strive off our customers' feedback in order to reach those expectations. Unfortunately, we fell short this time and hope to get a chance to redeem ourselves with you in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Worked great for many years
on November 12, 2020
Posted by: Urahman2
from kansas city, MO
[This review was collected as part of a promotion.] Was an excellent refrigerator,
Spacious, fingerprint resistant metallic finish.
Worked very well. Died a couple of months ago
Spacious, fingerprint resistant metallic finish.
Worked very well. Died a couple of months ago
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful refrigerator!
on November 12, 2020
Posted by: Love my new refrigerator
from Dallas tx
[This review was collected as part of a promotion.] We bought this refrigerator a couple of months ago ans i completely love it!!!! Its beautiful and spacious.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US