 |
Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
4
Great size for large family
on September 21, 2015
Posted by: Samr108
from Maricopa, Az
Expertise:Expert
Our old refrigerator quit working, so went shopping for new one. Immediately I was impressed with value over cost. The spacious shelves and incredible flexibility of arrangements made this the refrigerator for my large family. The ice machine and large freezer came in handy as well.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this fridge
on September 22, 2015
Posted by: Themi
from Schererville, IN, USA
Expertise:Intermediate
Have had no problems and vegies stay fresh longer.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Caution
on October 8, 2015
Posted by: Solay
Looks good and has a lot of nice features, BUT this product is the noisiest refer we have ever owned. And it's not just the ice maker doing its thing, although that may be the crux of our problems, but I think a fundamental flaw in design. Throughout the day--but especially noticeable at night--this refer cracks and bangs loudly during operation. And when I say bang I mean loud enough to wake us up in the middle of the night.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello Solay,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that you like the features of your refrigerator despite the issue you're experiencing with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
I recommend you watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises your refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144418554.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that you like the features of your refrigerator despite the issue you're experiencing with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
I recommend you watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises your refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144418554.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
We love our new Samsung refrigerator. Especially the quite and replenishment of ice.
on October 22, 2015
Posted by: Yacovmord
from Richmond, Texas
Expertise:Intermediate
Looks great with dark sides. Blends in well to our cabinets.
The 3 doors work very smoothly.
The nickel coated finish blends in well with our modern kitchens.
Shelves and ice maker are designed technically well.
Ice makers is fast and quite.
The large slide out freezer is Hugh and very easy to move in and out.
The size of the unit, fits very well into the opening of our kitchen.
We also purchased Samsung washer and dryer.
They also are excellent and have all the latest features.
We just moved into our new home and the Samsun appliances
Fit in beautifully.
All our Samsung products. Three flat screen tv's. Washer and dryer.
And refrigerator are extremely high quality.
The 3 doors work very smoothly.
The nickel coated finish blends in well with our modern kitchens.
Shelves and ice maker are designed technically well.
Ice makers is fast and quite.
The large slide out freezer is Hugh and very easy to move in and out.
The size of the unit, fits very well into the opening of our kitchen.
We also purchased Samsung washer and dryer.
They also are excellent and have all the latest features.
We just moved into our new home and the Samsun appliances
Fit in beautifully.
All our Samsung products. Three flat screen tv's. Washer and dryer.
And refrigerator are extremely high quality.
Pros: Inexpensive, Bright display, Durable, Lightweight
Cons: none to add.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very satisfied so far.
on November 5, 2015
Posted by: Blue324
Expertise:Intermediate
Very satisfied so far. Unit is quite and has many features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bought for the Samsung name
on November 16, 2015
Posted by: ToP7
from South Carolina
We bought this same model less than two years ago. Ice maker has been repair once for leaking into the fridge. Is now not making but a couple of dumps of ice each day, freezing up, and another service call. Less than impressed.
Pros: reasonable features
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi ToP7,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience ice maker issues with our appliances, especially if the leaks on the refrigerator.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge, here's the best link for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144610052
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience ice maker issues with our appliances, especially if the leaks on the refrigerator.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge, here's the best link for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144610052
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on November 26, 2015
Posted by: Chivo
from Texas, USA
Expertise:Intermediate
Best Ref. I'v ever had love it. And also like the color
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good refrigerator with convenient design
on November 28, 2015
Posted by: SenseU
from Westfield, IN
Expertise:Expert
Very good refrigerator with convenient design, basic features are easy to learn and advanced ones are available by just reading documentation or visiting the website
Pros: Durable, spacious
Cons: none so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US