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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
leaked water internally
on September 17, 2016
Posted by: bikeguy1
after 13 months ownership, noticed water under veg. trays. Constant slow leak.
Pros: Inexpensive
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi bikeguy1.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser leaks under vegetable tray. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404981
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser leaks under vegetable tray. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404981
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
There is nothing better than a Samsung
on September 21, 2016
Posted by: jmtnzprs7
from Santa Maria, CA, USA
Expertise:Expert
Everything Samsung makes is great. I can always count on getting great products from Samsung
Pros: Bright display, Realistic color, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy
on September 24, 2016
Posted by: richters1989
from San Antonio
Expertise:Beginner
We are so pleased with our new refrigerator! Honestly what attracted us to it to begin with was the pretty black stainless steel! It's so classy looking! We have received so many compliments on it. Some other favorite features are the bright lights inside and the roomy freezer. The drawers inside the refrigerator are the perfect size for a weekly shopping trip and the size of the ice cubes are ideal. Unfortunately we have found a few things we wish were different. There is limited space for large items such as a family size pitcher and a gallon of milk or juice. Sliding one shelf in creates room for these but obviously eliminates space for something else. The door will also hold the gallon jugs but there's only space for two at a time. The other feature we miss is having a compartment for a butter tray. We designated a space in the door which is fine but we would like an enclosed area for it. Overall we love our purchase and would definitely recommend it to anyone.
Pros: Bright display, Realistic color, ideal size and shape ice cubes, holds a weeks worth of groceries with ease, roomy freezer
Cons: lacks butter tray compartment, lacks extra space for large pitchers or gallon jug
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Side By Side
on September 29, 2016
Posted by: DebbLynn
Expertise:Intermediate
I love my new Samsung side by side. It works great and I have had not trouble out of it.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Noisy
on October 2, 2016
Posted by: NateInIndy
from Indianapolis, IN, USA
Expertise:Intermediate
Our refrigerator looks stunning, but the noise that it makes completely cancels how nice it looks. There are several different noises this unit makes that not even our old refrigerator came close to making. The worst is the sound of what i guess is the compressor. When it runs, you can hear it all the way in the family room. This is sooooo annoying. And from everything i've read in other reviews is that samsung's support is terrible and therefore i haven't even bothered with the headache of contacting them and trying to get it resolved. The other noise is the ice maker. It is exceptionally loud when it drops ice. The other noise is random popping sounds. The manual says all these noises are normal. There is no way these are normal. I can not recommend anyone buy this refrigerator.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Noraina, Samsung Care, June 7, 2022
Hello NateInIndy,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144575807.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144575807.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Wish I had got one sooner
on January 29, 2017
Posted by: GrandpainSC
from South Carolina, USA
Expertise:Intermediate
I needed to replace my old medium sized standard refrigerator and my daughter recommended that I look at a French door model. So I spent weeks reading reviews and product information until I narrowed it down to 3 or 4 units. I then took several field trips see them at the retail stores. After looking at them my decision was a Samsung French door. I chose the one that does not have the water and ice through the door because I needed the interior as large as possible. I am very impressed with the unit. I have only had it for 2 weeks but I really like the size and features. I especially like the design of the bottom freezer compartment. The drawer slides out extremely easy versus some of the other brands I looked at. The light levels in the unit are very bright which are welcome for these aging eyes. The unit is very quiet and does a good job a maintaining the set temperature. I also like the door alarm as I have two grandchildren living with me at present and they sometimes forget to shut the door all the way. So far I am very pleased with my purchase and would recommend this refrigerator to anyone.
Pros: size, door alarm, quiet, well lighted
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This fridge was a great deal!
on February 21, 2017
Posted by: Anonymous
from Albany, GA
Expertise:Intermediate
Love this fridge! The water dispenser area is large enough for my Tervis cup! I love the adjustable shelving in the fridge. The sliding drawers in the freezer are so helpful too! It really helps that it's an energy saver!
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Heavy freezer inside drawer difficult to open
on February 26, 2017
Posted by: Reiki123
from Yaphank, NY
Expertise:Expert
[This review was collected as part of a promotion.] If I had it to do all over again I would buy the side by side refrigerator instead of the freezer on the bottom. The drawer inside the freezer is very difficult to open and gets stuck! The refrigerator is awkward because the full size drawer can only be pulled out if you open both refrigerator doors which is awkward to hold open. Poor design.
Cons: Did not meet expectations, freezer drawer sticks and difficult to open
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello Reiki123,
Thank you for sharing your experience with us about your Samsung 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser in Black Stainless Steel. We apologize for not meeting your experience with our Refrigerator, especially your issue with the drawer inside the freezer. Please know that we value your feedback and will continuously improve the quality of our products.
Let me share the specification sheet and the product manual to understand the product better.
https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/102618/RF263BEAE.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144758298
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about your Samsung 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser in Black Stainless Steel. We apologize for not meeting your experience with our Refrigerator, especially your issue with the drawer inside the freezer. Please know that we value your feedback and will continuously improve the quality of our products.
Let me share the specification sheet and the product manual to understand the product better.
https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/102618/RF263BEAE.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144758298
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US