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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
2
Popping noise makes this product difficult to live with
on October 18, 2012
Posted by: Mike1P
Expertise:Intermediate
From the first day this refrigerator has made a popping noise that sounds like it comes from inside the cabinet. The pops are sporatic and sometimes come in a series and can be rather loud or soft. We can hear most of these pops from our bedroom at the other end of our house. If you are in the kitchen when a loud one occurs, it will startle you. A Samsung Repair Specialist, who was knowledgeable about Samsung refrigerators, came the other day, but other than adjusting the temperature in the freezer, he just explained why these pops were happening. However, he basically led us to believe it could not be fixed and we would have to live with the noise and get use to it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hello Mike1P,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it makes a popping noise. We appreciate your patience dealing with the situation. Please know that this is not the experience we want you to have. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580183.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it makes a popping noise. We appreciate your patience dealing with the situation. Please know that this is not the experience we want you to have. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580183.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
3
Have to buy bags of ice
on August 12, 2014
Posted by: Hitman39
from Davie, Fl
I was thrilled with all the bells and whistles on this fridge when I first moved into my new home.
Now, I find myself missing my simple old fridge from my former home.
This one is too complicated and the ice maker keeps freezing up. It's useless at this point.
I just buy ice and keep it in the freezer now.
I wish I could afford to purchase a different fridge :(
Now, I find myself missing my simple old fridge from my former home.
This one is too complicated and the ice maker keeps freezing up. It's useless at this point.
I just buy ice and keep it in the freezer now.
I wish I could afford to purchase a different fridge :(
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi Hitman39.
Thank you for reaching out regarding your 25 cu. ft. French Door with External Water & Ice Dispenser freezing. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Ice maker not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408931
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door with External Water & Ice Dispenser freezing. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Ice maker not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408931
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Truly terrific refrigerator
on March 10, 2014
Posted by: Groaker
from Corning, NY
Expertise:Intermediate
I have had this item short time, but it seems to be of high quality design. What most particularly impressed me pre-purchase was the the cold water dispenser and ice cube maker took up almost no room. Unlike other designs which are blocky, space consuming and in general, not ergonomic.
Temperatures are quite even. Items in the back don't freeze, and those in the front are cold. Shelving is designed to fit real world requirements, not just give the appearance of storage space. The freezer in particular provides easy multilevel access to find the desired object very quickly.
The controls are more than adequate, easy to use, and seem appropriately sensitive.
I was concerned about the stainless steel appearing door, as they often catch fingerprints and smudges. Except for the worst accidents, smudges are invisible.
The add on vegetable and special drawers do their job very well.
Lighting is superior, making it easy to find items in the back of the refrigerator.
This is a well designed appliance that is far superior to anything I have seen near its price range, and even many of those significantly more expensive.
Pros: extremely ergonomic, atrractive, does its job quite well
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ice/water dispenser is horrible
on September 21, 2014
Posted by: Txchick
from Corinth, TX, USA
Expertise:Expert
Every time we get ice, or water some drops all over the floor. EVERY TIME. This is a very poorly design on the fridge. I like the design overall, the cooling, the depth and space it offers. The ice and water dispenser is really lacking. I would not have bought this fridge if I knew it was going to have this issue.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 10, 2022
Hi Txchick,
Thank you for notifying us about this. We appreciate you loving the Samsung Refrigerator despite your concern, as water and ice drop all over the floor. I understand how troublesome it can be when equipment doesn't properly function. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for Troubleshooting steps about Samsung Refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
You may check out the User's Manual on Page 21 for more information to prevent spills:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
Samsung refrigerator ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144784632
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung sucks
on January 1, 2019
Posted by: norinoo
from 60564
Expertise:Expert
ZERO STARS -After 1 year ice maker compartment freezes over and now has stopped working altogether and refrigerator needs to be manually defrosted or ice builds up over coils and leaks water under crisper drawers onto floor. Worst product ever.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE ICE MAKER
on September 10, 2021
Posted by: TREVOR
from SARAMENTO, CA
this is probably the worst ice maker ever made. definetily not expected from samsung of all companies. doesn't even last 3 years. ive had older unknown brand fridge with icemakers that lasted well over 10 years with no issues. this one frosted up daily and was a pain to defrost. after a few defrosts, it completly stopped working. i tried all the tips and tricks from youtube, google, and samsung with no luck. not only was this fridge expensive, but now i need to spend even more to replace the icemaker!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 13, 2021
I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. If you have any questions for us or would like to investigate your concern further, please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143696755
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143696755
Written by a customer while visiting Samsung US
Customer Rating
2
Prepare to perform maintenance every month.
on August 29, 2015
Posted by: NotSoHappy2015
from Arkansas, USA
Expertise:Intermediate
I liked the looks of this refrigerator, and had a Samsung TV which is exceptional. This is my first french door and I do like that aspect of the design. I also like the extra bin in the refrigerator besides just a meat & veggie. It actually holds a large pizza or sheet cake. The shelves are adjustable and removable which allows for customization. The Freezer leaves a lot to be improved. Within the first months, I kept having to remove chunks of ice at the door every month. My husband finally figured out the door was sagging and the top part of the gasket wasn't sealing. Thankfully he was able to fix it. Now our monthly maintenance is the ice maker which seems to be a recurring problem from the reviews I have read. Every month without fail, the ice maker quits (no matter if we switch it on a routine basis to crushed ice from regular - as one comment had suggested) What we have is a large chunk of ice between the ice maker and side of the wall at the back of the unit. Once you get out the chunk which is about size of half a meatloaf pan, you will be good for almost a month to the day. This really needs to be addressed Samsung. It takes what would have been a good rating & makes me give this product a 2 out 5 with no recommendation to buy for others.
Pros: removable/adjustable shelves, large bin
Cons: Poor quality, Did not meet expectations, poor design, ice maker doesn't function properly
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive piece of junk
on November 24, 2018
Posted by: Anonymous
from Chicago, IL
Expertise:Intermediate
Refrigerator coils froze over and had to be professionally repaired. Ice maker always froze over and had to be defrosted monthly until it just died altogether.
My family and I will never purchase another Samsung appliance ever again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US