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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
JUNK!
on November 16, 2020
Posted by: Andy
from Ca
fridge is complete junk, do not buy..... noting but problems. ice maker ices over and freezes up, water leaks in bottom of main compartment, food in main compartment freezes junk, junk, junk
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 17, 2020
We understand your frustration and appreciate you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on December 9, 2020
Posted by: Pita
from Penitas,Texas
purchased samsung refrigerator, gas stove and microwave, well microwave lasted about 2 1/2 yrs refrigerator started giving us problems at 2 yrs old now im looking on buying a new one rather than have it serviced for the 3rd time, dont waste tiur money on samsung appliances, samsung is only good at phones.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, December 10, 2020
Thank you for bringing this to our attention. We are here to help in any way. Hopefully having a service repair, will resolve your concern. If you would like us to look into this. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142720557
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142720557
Written by a customer while visiting Samsung US
Customer Rating
1
Broken, Broken, and Broken
on December 25, 2020
Posted by: Steve
from Milford, Iowa
in my past i had a vintage round top frigidaire, and an amana. i replaced both due to changing styles, they both worked over 20 years without failing, including the amana with a ice maker.
in 2015 we bought the samsung and it worked a couple years without any trouble. then we started having ice build up under the pantry drawer, and had to clean out every couple months. we found what seems to be a cure on the internet, to install a longer drain tube heater.
about the same time the ice maker started freezing up, and that needed defrosting every couple months. so we have had trouble constantly since this refrigerator was 2 years old, and now the ice maker quit all together.
any advice would be appreciated.
I would recommend this to a friend!
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, December 29, 2020
Thank you for bringing this to our attention. We can see you are coming from a place of frustration. The best recommendation we can suggest is a 2 part process. 1st I suggest trying the troubleshooting steps in the link below. If you have already done this, we would suggest contacting a service center in the last link. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible product!
on January 4, 2021
Posted by: Amber
from Chicago
i am looking at purchasing a new refrigerator right now after wasting $150 for samsung to tell me this garbage will cost another $500 to fix. that is not even including the ice machine which has been broken for a few months now after being serviced several times and even replaced. the fridge is just barely 3 years old! i guess this is a common issue but samsung doesnt back their products. all of my major appliances are samsung but i will be sure to change that one at a time starting with the fridge. my samsung stove knobs all broke within two years of having also.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 5, 2021
I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. Your feedback helps us understand how we can better our products and service. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
I'll never buy a Samsung refrigerator again
on January 7, 2021
Posted by: Aaron
from redwood cita, ca
google this model online, its notoriously horrible. no warranty support, the fridge won't make ice, freezes over, breaks, leaks, what a nightmare.
there is a class action lawsuit about these fridges.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, January 8, 2021
We provide support whether you are in warranty or out of warranty. If there is anything we can do, please try contacting our Social Media team using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142821654
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142821654
Written by a customer while visiting Samsung US
Customer Rating
1
Quality Issues
on January 11, 2021
Posted by: Drew
from Denver, CO
this is the worst icemaker on the planet. constantly frosts over and into the bin. have tried various methods of sealing the unit since warmer air is clearly getting in. i removed the bin and sealed the opening to watch the frost grow. **please see photo**
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, January 13, 2021
I understand your concern and we would be more than happy to assist you. Take a look at the link below for steps regarding your dilemma. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on January 13, 2021
Posted by: Carlos
from Richardson, TX
i bought this fridge about 2 years ago and hadn't had any problems until recently. it started making weird mechanical noises and now the ice maker often freezes to the point that it doesn't create more ice cubes....typically i've been able to manually remove all the ice. however, today i wasn't even able to because of how much it accumulated.
picture attached after trying to remove everything.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, January 14, 2021
Thank you for bringing this to our attention. To help us identify the issue, try taking a look at the link below. It goes over detailed helpful tips on how to get your dishwasher back working properly again. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer ice bucket
on January 25, 2021
Posted by: Zippy04
from St.Louis
ice maker freezes over constantly. samsung ssys to scrap it off and see if it returns. it returns. poor design. will not be purchasing a samsung fridge anytime soon.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, January 26, 2021
We have a few more tips to deal with excessive frost in your unit. Take a look at the link below. Thank you! ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US