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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
My refrigerator sucks
on February 3, 2021
Posted by: Shelly Husch
from St Charles mo
honestly i'm in tears over this i have had so many repairs done for ice on the back panel inside i have had the circuit board and ice maker replaced twice by your repair guys. now the whole unit isn't working and i bought in 2015 . i lost $400 in food and i'm now without a refrigerator and no more money for repairs i don't have money for a new fridge. hhgregg is out it business i $2000 for the unit. i'm really upset. if you want i make it right refund my money. i need a refrigerator these coolers i'm using aren't cutting it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 4, 2021
I can understand this experience has you on edge and rightfully so. This would be tough for anybody to go through. Thank you for sharing this with us. I hope we can have this solved for you as soon as possible. If you have further questions, please reach out to us using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142926875
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1142926875
Written by a customer while visiting Samsung US
Customer Rating
1
Not at all on this Refrigerator!
on February 20, 2021
Posted by: Fed up
from Woodstock, GA
for the last three years, i have to replace the ice maker and fixed the frosting, which caused water leakage in vegetables & fruit and on the bottom of the cool select pantry. now, the frost is built up again and it is making a disturbance loud noise. i'll never buy a samsung refrigerator again and i do not recommend it to anyone. i'm so fed up with this refrigerator. the other samsung kitchen appliances are working so far.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 22, 2021
I understand you have been dealing with a lot when it comes to this refrigerator, and we can sympathize with your issue. Since the ice maker was replaced, we may be able to fix the leakage issue with some troubleshooting. Take a look at the link below for a helpful guide. Thank you. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Written by a customer while visiting Samsung US
Customer Rating
1
ice maker doesn't work
on February 25, 2021
Posted by: Helen
i've had this fridge for less than 2 years and the ice maker won't work anymore. i've done the force defrost several times with no luck
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, February 26, 2021
I understand you have already attempted the troubleshooting steps for this symptom. I think the next step would be chatting with a technician to look into your concern. You can find one in the link below. Thank you for your feedback! ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
One of the most worthless fridges out there
on March 1, 2021
Posted by: DGDJ
from Minnesota
where do i start? first, the ice maker continuously freezes solid. for two years we have had issues with the air cirulation fan freezing solid as well. expensive to repair. and today, (3/1/21), it went into demo mode and there was no one near the thing all day as we were all at work. came home to a frdge full of ruined food. this thing is a bigger piece of junk than the samsung washer we just got rid of becase the bleach dispenser rotted out of it in less than 5 years. whatever you do, do not by samsung appliances. they should stick to phones only. oh and their tv’s aren’t much better either.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, March 2, 2021
I apologize for the inconvenience this has caused, and we can see where you are coming from. This would be difficult for anyone to go through. If you still need help getting the unit out of DEMO mode, try taking a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker is Worthless
on March 24, 2021
Posted by: HorribleProduct
we bought this product about 6 years ago and it has been junk the entire time. as it has been mentioned time after time in the reviews, the ice maker is a gigantic pain. we are constantly having to bang out large chunks of ice that is freezing between the ice maker and inner wall. we are also running out of ice because once it freezes, it will not produce any more ice. we also have to remove 1/2" think sheets of ice from under the larger slide out storage section. do not purchase this item.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, March 26, 2021
It sounds like you have been dealing with this for some time now. I apologize for the inconvenience this has caused. To help make this right! I found some troubleshooting that goes over ice maker issues and ice maker freezing up. Thank you for your review. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01109344/https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE
on April 3, 2021
Posted by: Ranger
worse refrigerator ever - since brand new has never produced 10 pounds of ice, glass shelves aren't sealedoing so anything leaks it gets in were you can't clean it, ice maker freezes up all the time, fridge freezes behind back panel and then fan starts making noise ,and before it was even a year old started rusting around ice and water dispenser
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 5, 2021
I'm sorry to hear this about your fridge, Ranger. It sounds like the water is pooling up somewhere, causing the unit to freeze up. There is a possibility that it is also causing the ice maker to make that noise. The best way to go about fixing this is 1st addressing the water leak. After that; You will have to defrost the ice the has formed in the fridge. Once they defrost, the fridge should properly drain out the water in places hard to reach if it is leveled correctly. I have all the troubleshooting guides to help with your concern. Thank you for your review. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.samsung.com/us/support/troubleshooting/TSG01109344//#frost-on-the-ice-bucket
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.samsung.com/us/support/troubleshooting/TSG01109344//#frost-on-the-ice-bucket
https://www.samsung.com/us/support/answer/ANS00062321/
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware ELECTRICAL issues
on April 5, 2021
Posted by: MelissaC
the refrigerator worked fine until it was exactly 3 days out of the warranty. there is something wrong with the electrical in the refrigerator. i am honeslty scared it will burn my house down.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 6, 2021
This is very unfortunate to hear. No matter what, we always want our customers to feel safe when they use our products. We would need to address this concern at your best convenience. Can you contact us by using the information below, Melissa? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143157444
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143157444
Written by a customer while visiting Samsung US
Customer Rating
1
ICE MAKER COMPLETE FAIL
on April 7, 2021
Posted by: CPratt
from 38002
dont buy this model if you plan on using your ice maker!!!! it freezes up every other week. we jave repaced the ice maker and doing the same thing. we have to run 3 to 4 defrost cycles before we can get ice again every other week. read many reviews about this same thing! people have filed suit and samsung refuses to address the issue or do a recall.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 8, 2021
I hear your concern load and clear. I want to do all that I can to get your ice maker back working. There could be an underlining factor why the ice maker is freezing up. Possibly, the seal around the door is letting in warm air. Try taking a look at these troubleshooting steps in the link below to see if this helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Written by a customer while visiting Samsung US