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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
Ice maker
on April 28, 2021
Posted by: Jerry
the ice maker is junk. for what you have to pay for this machine. i would never purchase this brand again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 29, 2021
We hear your concern, and we want to help in any way that we can. I want to thank you for bringing this matter to our attention. I have some troubleshooting that might fix your symptom. If it does not, feel free to contact us by using the information below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143256401
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143256401
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on May 5, 2021
Posted by: KB21
this fridge looks beautiful and when it works, it works great. the problem is that it has only worked correctly for a couple months since we purchased it.
over the past few years we've had 4 repairs to fix faulty sensors that over-cool the fridge and end up freezing food. our ice machine hasn't worked almost the entire time we've had the fridge as it's turned into a block of ice that can't be thawed unless the fridge is turned off for days.
do not buy this fridge and save yourself time, money, and hassle.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 6, 2021
Thank you for bringing this to our attention. Constructive criticism is always welcome and helps us improve our products. I could understand why you would be frustrated. I know you have had the fridge repaired 4 times, but there could be an alternative method to stop the frost from coming back. It may be caused by too much warm air getting into the refrigerator. To help with this concern, try taking a look at the link below. It goes over tips on how to deal with your issue. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Written by a customer while visiting Samsung US
Customer Rating
1
Falling apart
on May 10, 2021
Posted by: sadface
purchased 3 years ago. the upper/door icemaker constantly freezes up. even after defrosting, will freeze right back up. this is a known issue with this model- something i only found out after experiencing myself. today the freezer handle snapped off when opening it up. this thing can not handle basic everyday use.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, May 11, 2021
Oh no, I'm very sorry to hear this about the handle coming off and the unit freezing up. I can imagine who you feel right now. We have some troubleshooting steps that may assist you with your unit. There is even a link on what to do if your handle comes off or is loose. Thanks for sharing your experience with us. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001882/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001882/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t Buy a Fridge From Samsung
on May 23, 2021
Posted by: BAS2557
from Chino, CA
this fridge is crap. the ice maker will freeze and will not produce ice… have to defrost every two weeks. now the fridge is icing up by the coil (ice build up) and it causes the fan to hit the ice making a terrible noise. this started two years after purchase. called samsung and they won’t help… want me to call a repairman which will cost a fortune. nice design, bad mechanics.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, May 24, 2021
I realize this situation is not ideal and we can certainly sympathize with what you are going through with your refrigerator. I wish we had more options to resolve this concern. If you would like to troubleshoot the unit a little bit more instead of contacting a service center. You can use the link below. If you change your mind, you can always use the link here: https://www.samsung.com/us/support/service/locations/ to reach the service center. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Leaky Samsung Fridge RF263BEAE
on May 31, 2021
Posted by: RF263BEAE Fridge
from Illinois
we purchased a samsung fridge rf263beae in 2016 and fridge was okay for 2 years. apparently samsung fridges has a water leaking problem which we have dealt with there is even a class action lawsuit out on samsung on 22 of there models. i don’t understand why others and samsung would sell their fridges if they have this problem. also i know 4 people that own fridge and they all have same problem.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, June 1, 2021
It's always a pleasure to hear from our customers about our French Door Refrigerator. I understand you've had a hard time with our fridge. So can see why you are frustrated. You can try taking a look at the troubleshooting steps in the link below to see if that helps resolve your concern. If this doesn't solve the issue, you can try contacting the service center here: https://www.samsung.com/us/support/service/locations/. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy.
on June 8, 2021
Posted by: Anonymous
from Aston pa
love the refrigerator but has been nothing but problems fir us. ice maker freezes up, stops, etc. leaks etc. how about a recall on this product samsung???
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Awful fridge, will never buy samsung again
on July 20, 2021
Posted by: euphoric
nothing but problems with this fridge.
- poorly designed (hard to clean)
- plastic shelves and door bins that crack and break (there are cracks all over the interior with normal use) and that are super expensive to replace
- ice maker is unreliable and freezes up all of the time (we finally gave up)
- if you open either door the water maker doesnt dispense on the left
i could go on and on which is why i added this review.. samsung should stick to making tvs.
- poorly designed (hard to clean)
- plastic shelves and door bins that crack and break (there are cracks all over the interior with normal use) and that are super expensive to replace
- ice maker is unreliable and freezes up all of the time (we finally gave up)
- if you open either door the water maker doesnt dispense on the left
i could go on and on which is why i added this review.. samsung should stick to making tvs.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 23, 2021
Thank you for sharing this with us and providing your feedback. I understand you have multiple problems with your refrigerator. If you would like us to assist you with any concerns; we're always here for you. Please reach out to us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143544193
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143544193
Written by a customer while visiting Samsung US
Customer Rating
1
Huge, expensive mistake
on January 27, 2022
Posted by: Nick
ice maker kept freezing up as its not sealed well, compressor died 9 years after owning. warranty in us is only 5. was advised to buy a new fridge by an independent company.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 28, 2022
Hey, Nick. I understand the difficulties someone has to face if their unit fails. We can sympathize with your concern. Decisions on whether not to get your unit repaired are not easy. Thank you for giving us a chance. ^Pat
Written by a customer while visiting Samsung US