 |
Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
HORRIBLE
on November 1, 2022
Posted by: mames
This is terrible. Ice maker has never worked right and now the control panel continues to go out and our refrigerator continues to freeze all the food, and won't dispense water as that line froze too
Response from Samsung USBy Carrie Galvan, SEA Care, November 2, 2022
Thank you for taking the time to leave this review, Mames. Let us go ahead and check the ice maker and control panel settings.
A few factors can cause an ice maker not to work. Here are some links to help out with the ice maker
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung refrigerators have a few different lock functions, depending on your model. These include Control Lock, Child Lock, and Dispenser Lock. The locks help keep your kids from messing with the settings or accidentally changing something when you bump against the panel.
Unlock your refrigerator control panel https://www.samsung.com/us/support/answer/ANS00035741/
You don't want your freezer so cold that all your food freezes into solid ice blocks.
samsung freezer is too cold https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
A few factors can cause an ice maker not to work. Here are some links to help out with the ice maker
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung refrigerators have a few different lock functions, depending on your model. These include Control Lock, Child Lock, and Dispenser Lock. The locks help keep your kids from messing with the settings or accidentally changing something when you bump against the panel.
Unlock your refrigerator control panel https://www.samsung.com/us/support/answer/ANS00035741/
You don't want your freezer so cold that all your food freezes into solid ice blocks.
samsung freezer is too cold https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Buy a Different Brand
on November 21, 2022
Posted by: Thompss
from Waterloo, Ontario
Terrible fridge. The ice maker freezes over and no longer can be used. The warranty is one year, and you are out of luck. Samsung continue to sell this fridge knowing there is a manufacturing flaw. There is also a class action suit in the United States in regard to this.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, March 31, 2023
We want you to enjoy ice-cold drinks, Thompss. Let's go ahead and check the possible fixes.
There are a few factors that can cause an ice maker to not work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. Please check this link for details.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145622437) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
There are a few factors that can cause an ice maker to not work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. Please check this link for details.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145622437) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Defective Productive
on January 29, 2023
Posted by: Unhappy Customer
from West Covina, CA
I would rate this a zero if I could. After warranty I’ve maker froze over. Defrosted it and it happens again, over and over. Then the rear of the refrigerator wall started freezing over. Now, the refrigerator is freezing all of the drinks inside the refrigerator. Did reset and it keep freezing over.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 30, 2023
Hi there,
We want to ensure that your refrigerator is used to its fullest.
To operate the ice maker properly, a water pressure of 20 ~ 125 psi is required.
For reference, I shared these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
How to reset your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
We want to ensure that your refrigerator is used to its fullest.
To operate the ice maker properly, a water pressure of 20 ~ 125 psi is required.
For reference, I shared these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
How to reset your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Never again.
on January 31, 2023
Posted by: Andy
from Massachusetts
I bought this Samsung fridge about eight years ago.
Ice maker always freezes up. Never worked right. Class action?
Plastic bins/ shelves on doors are breaking.
Now the internal fan freezes up and makes terrible noises.
I've defrosted it a number of times but it continues to happen.
I'm done with Samsung refrigerators.
Ice maker always freezes up. Never worked right. Class action?
Plastic bins/ shelves on doors are breaking.
Now the internal fan freezes up and makes terrible noises.
I've defrosted it a number of times but it continues to happen.
I'm done with Samsung refrigerators.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, February 1, 2023
We know how important it is to have a fully-functioning appliance, Andy. We are here to help with your refrigerator.
A few factors can cause an ice maker not to work. Some troubleshooting may be needed, and service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You can also refer to this youtube video for a visual walkthrough. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
Testing or resetting your Samsung ice maker would also be good:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please refer to these links to properly maintain the bins or shelves of your refrigerator.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Video links are also available. How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US:
https://www.youtube.com/watch?v=pN8js9mZrXI
Adjusting the temperature is relatively easy, no matter which fridge model you own. This may help to prevent the internal fan from freezing. You can also check the temperature using a thermometer if needed. Kindly check this link.
What temperature should I set my Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00080450/
And lastly, a refrigerator is never quiet; this guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Check the link below.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
A few factors can cause an ice maker not to work. Some troubleshooting may be needed, and service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You can also refer to this youtube video for a visual walkthrough. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
Testing or resetting your Samsung ice maker would also be good:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please refer to these links to properly maintain the bins or shelves of your refrigerator.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Video links are also available. How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US:
https://www.youtube.com/watch?v=pN8js9mZrXI
Adjusting the temperature is relatively easy, no matter which fridge model you own. This may help to prevent the internal fan from freezing. You can also check the temperature using a thermometer if needed. Kindly check this link.
What temperature should I set my Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00080450/
And lastly, a refrigerator is never quiet; this guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Check the link below.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
functionality
on February 3, 2023
Posted by: cats
piece of junk. Ice maker has had to be replaced MULTIPLE TIMES! One star is too high!
Response from Samsung USBy Angelica, Samsung Care, February 8, 2023
Hello,
We want to learn more about what transpires with the ice maker in your Samsung refrigerator, cats.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
We want to learn more about what transpires with the ice maker in your Samsung refrigerator, cats.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
A nice looking closet. PERIOD
on December 28, 2023
Posted by: AviD
from NYC
Bought this fridge in 2016. The only initial complaint was the loud bang when the ice would fall into the bin. To go back to those simple times! Next, water started pooling under the deli bin. Samsung tech came out, emptied the fridge and removed the panel to find a wall of ice. He removed it and replaced a sensor. Then, the ice make started to freeze up. We had to constantly defrost it to get ice. THEN, the fridge started freezing everything inside. Not the freezer, the fridge. It was also reading an incorrect temperature. Replaced the sensor, AGAIN all for the compressor to go less than 12 hours later ON CHRISTMAS EVE. Repairman came out again and got it working but said it could go out in a day or in ten years, couldn’t guarantee anything. Guess what, it didn’t last an hour! Tired of pouring money into this expensive closet. That’s all it’s good for, just holding stuff. Just purchased an LG fridge. Counting down the days until we’re free if this hunk of junk. Samsung has lost another customer. Their refusal to stand behind their shotty appliances should make future buyers beware.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 29, 2023
Hello AviD,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality/does not last
on August 14, 2024
Posted by: Willnotbuyagain
The refrigerator is less than 6 years old and it has stopped maintaining proper temp. In the last two years I’ve had to replace the ice maker, I’ve had to defrost the old and new ice maker about every two months, and I have even had to defrost the ice build up from the inside of the refrigerator twice. I am also having problems with the microwave, dishwasher, and stove that was all purchased as a set. I will not ever buy a Samsung product appliance again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, August 15, 2024
Hi there,
We understand how this experience affected your confidence in Samsung appliances. Let's help you in any way we can.
We highly suggest following the troubleshooting guide below to help rectify the refrigerator's cooling performance and ice build-up from the fridge. Kindly check bullets 1 and 3, watch the YouTube video, and click the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
This other helpful guide will walk you through the ice maker's diagnosis when it's frozen over. Please click on the embedded link about "Connecting to SmartThings" for the latest firmware updates."
The ice maker is frozen over:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147445220, to help our team pull up your information.
Have a great day!
^Chrystel
We understand how this experience affected your confidence in Samsung appliances. Let's help you in any way we can.
We highly suggest following the troubleshooting guide below to help rectify the refrigerator's cooling performance and ice build-up from the fridge. Kindly check bullets 1 and 3, watch the YouTube video, and click the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
This other helpful guide will walk you through the ice maker's diagnosis when it's frozen over. Please click on the embedded link about "Connecting to SmartThings" for the latest firmware updates."
The ice maker is frozen over:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147445220, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Food freezing in fridge
on August 18, 2025
Posted by: Mary
from Lexington KY
For two weeks now, the refrigerator has been freezing our food. First I cleaned it out and made sure the temp was on the highest setting. No fix. I made sure no internal vents were blocked and moved all food away from walls of fridge. There is no ice forming on any vents inside. No fix. I removed the metal grate on back of fridge and vacuumed/cleaned the vent and coils after researching how to safely do so. Still no fix. An entire gallon of milk is frozen solid. I do not have the money to have someone come repair and I have no idea what to do at this point.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Care, August 19, 2025
Hi Mary,
It’s clear you've put in a lot of time and effort trying to resolve this — from cleaning the coils and vents to adjusting the temperature and food placement. We truly understand how frustrating it must be to still see food freezing after doing all the right things, especially when it’s affecting essentials like a gallon of milk.
At this stage, the most effective next step would be to have a technician assess the refrigerator, as components like temperature sensors or internal controls may need to be replaced.
You can schedule service here:
https://www.samsung.com/us/support/service/
If you’d like assistance with scheduling or exploring your options, please don’t hesitate to contact us through the channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150425120 to help our team pull up your information.
Leo
It’s clear you've put in a lot of time and effort trying to resolve this — from cleaning the coils and vents to adjusting the temperature and food placement. We truly understand how frustrating it must be to still see food freezing after doing all the right things, especially when it’s affecting essentials like a gallon of milk.
At this stage, the most effective next step would be to have a technician assess the refrigerator, as components like temperature sensors or internal controls may need to be replaced.
You can schedule service here:
https://www.samsung.com/us/support/service/
If you’d like assistance with scheduling or exploring your options, please don’t hesitate to contact us through the channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150425120 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US