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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
5
Do not buy this refrigerator
on May 27, 2019
Posted by: LFro
ice maker freezes up and does not work; has failed 4 times . food in back of the refrigerator freezes samsung does not stand by their product.. thousands of similar reviews posted;
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139823533.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5652
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5652
Written by a customer while visiting Samsung US
Customer Rating
1
Ice dispenser terrible
on July 1, 2016
Posted by: Protech17
from Columbus, OH, USA
Quit working and found out that a couple of my friends have the same problem.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 8, 2022
Hello Protech17,
Thank you for bringing this to our attention. We appreciate your informing us that the ice maker in your Samsung refrigerator quit working. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below is a guide to maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144776027
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate your informing us that the ice maker in your Samsung refrigerator quit working. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below is a guide to maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144776027
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality of the Finish
on September 9, 2016
Posted by: SuperDisappointed
from Neenah, WI 54956, USA
Expertise:Expert
Bought this refrigerator in the Black Stainless finish. This finish scratches extremely easy and looks terrible since it shows the shiney stainless underneath. There is nothing that can be done about it. For the high price this appliance is at, this is a terrible value and will degrade the look of a new kitchen in a matter of days. All you have to do is brush against it as it's extremely fragile. We have no children in the house, just 2 adults and we care for our things. This is very disappointing considering we bought the matching gas range and dishwasher in the same finish and the dishwasher has a scratch too. I would not recommend any Samsung Black Stainless product. Garbage and a waste of hard earned money! Buyer beware!
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Best performer for the price
on July 26, 2018
Posted by: oldskip
from San Jose, CA, USA
I have had this refrigerator/freezer for over 18 months. A well built unit with great capacity and features. I find the the small chest type freezer on the bottom with french door fridge on top most convenient construction layout possible. I chose this unit after extensive comparison shopping and research, I am still very happy with my choice. The best choice for the price that I could find and I have not been disappointed in the least.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
horrible choice..
on July 2, 2014
Posted by: DanFromCalifornia
I made a big mistake buying this fridge.It leaks continuously and the ice maker jams up every other month. Do not buy this fridge.
Pros: looks nice
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 20, 2022
Hi DanFromCalifornia.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser leaking and ice maker not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#:~:text=If%20the%20ice%20maker%20appears,mineral%20deposits%20in%20your%20water.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144424976
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser leaking and ice maker not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#:~:text=If%20the%20ice%20maker%20appears,mineral%20deposits%20in%20your%20water.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144424976
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Great fridge, but crummy ice maker is a deal breaker!
on October 7, 2013
Posted by: Want1Cube
This refrigerator is beautiful and the design is great, but the ice maker is such a horrible pain that it makes me hate this appliance every day. You can set it to cubes, but it gives far more chips than cubes, taking a painfully noisy long time to grind them out, and then projectile vomiting many of them on to my very expensive wood floor, after which I have to spend time inspecting the entire area around it to retrieve the chips so that it doesn't leave water spots on my floor. You cant even shut it off and just retrieve the ice from inside because the ice is not easily accessible from inside. Then when it makes ice it sounds like a rock slide in my kitchen, wakes me up at night from all the way upstairs. I would love to love this gorgeous appliance, but the stupid, loud, messy chip maker makes me hate it every day. Sorry Samsung, I love your company, but your crummy ice maker is a deal breaker.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 11, 2022
Hi Want1Cube,
Thank you for sending your review. Our sincere apologies for the inconvenience this has caused you, as crushed ice is dispensed when cubed is selected, noises when making ice, and ice drop all over the floor. I understand how troublesome it can be when equipment doesn't properly function. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly check out these links for Troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Samsung refrigerator ice dispenser issue:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected
Understanding the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/#:~:text=The%20ice%20maker%20can%20produce,Support%20Center%20to%20request%20service.
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESP/AA
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144788559
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator, just 2 things...
on April 21, 2016
Posted by: New2Samsung2016
from Maryland
Expertise:Beginner
This is a great refrigerator compared to our 12 year old past GE fridge. We love the sleek black stainless look. Just 2 things:
1. The touch sensor letters and numbers on the keypad illuminate when touched, but at night it can be difficult to see which touch sensor to press since the background doesn't illuminate. We kinda have to feel around until we've pressed the water vs. ice touch sensor, since it's one flat surface or turn a our kitchen light on at night. It would be nice to see a background illumination.
2. The ice maker is kind of loud. It's a total contrast to our new Samsung dishwasher where we have to open the door to be sure it's on.
Pros: black stainless and calming blue lights
Cons: no background illumination on touch sensors
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the design of this product.
on October 12, 2012
Posted by: TLvanman
from Fenton, MO.
Expertise:Intermediate
I bought this refrigerator on the recomendation of a family member. The one I replaced had to be repaired almost every other year. I have only had this refrigerator for a month but love it more everyday, the ajustable shelves are great! they just fold out of the way when need to space for taller things, the LED lighting is bright and lights up the space really well. The controls on the door are very easy to understand and use. I love the fact that the freezer and refrigerator compartments have seperate cooling units.
Pros: design, quiet
Cons: have'nt found any
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US