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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
5
Superior Design Compared to other refrigerators
on October 21, 2014
Posted by: ArmyAirborne
from Southern California USA
Expertise:Expert
We received the new refrigerator today and love it. We looked at several other stainless steel refrigerator models and chose Samsung for it's superior design, LED lighting, interior layout and beautiful exterior. The price was within our budget compared to other manufacturers comparable models which were more expensive with less features. Samsung really surprised us, topping our choice of refrigerator models within our price range. The feature that sold us was the water filter location inside the model in addition to the "clam shell" deli drawer. This is our first Samsung product purchase and we hope it performs and lasts as good as it looks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
poor product
on September 9, 2015
Posted by: 75yrold
Expertise:Expert
I would not recommend this product because of the poor quality. the ice maker has been replaced 3 times because of freezing up, small and broke cubes. It still freezes up at times and I have to remove the tray and remove jammed cubes. this is the second machine because the first one was replaced because the cabinet was leaking and no repair parts were available. The machine is noisy and at times sounds as if the compressor is going bad or as if the fan blade is hitting something . The noise is loud and can be heard through out the house.
Pros: Realistic color
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello 75yrold,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144598472
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144598472
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice French Door Refrigerator
on November 24, 2015
Posted by: LishW
from Los Angeles
Love the freezer at the bottom & the french door design makes you feel like you have twice the space. Fantastic cheese & meat drawer keeps everything fresh much longer. Love the ice & cold water accessibility in the door.
Pros: Realistic color, Durable, french doors & bottom freezer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The is bad product. I would never recommend
on January 22, 2016
Posted by: samsungbuyer2017
Expertise:Expert
It is not cooling and leaking water. It had been repaired it and the problem is back after 6 months.
Cons: Poor quality
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, June 7, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issued with your refrigerator as it's not cooling and water leaks. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the issue. Just click on "Refrigerator or freezer is not cooling at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ for water leaks issues. Just click on the area where the leaks are coming from.
If repair or replacement is needed, please check this link https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA for the warranty coverage of the product. You can visit this link https://www.samsungparts.com/Default.aspx if you need to buy parts for your refrigerator.
Your reference number is 1144577677.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issued with your refrigerator as it's not cooling and water leaks. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the issue. Just click on "Refrigerator or freezer is not cooling at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ for water leaks issues. Just click on the area where the leaks are coming from.
If repair or replacement is needed, please check this link https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA for the warranty coverage of the product. You can visit this link https://www.samsungparts.com/Default.aspx if you need to buy parts for your refrigerator.
Your reference number is 1144577677.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
2
Faulty materials
on July 4, 2016
Posted by: Loyalshopper
from Pa
Expertise:Intermediate
First of all we owened a lot of Samsung products over the years and were always highly satisfied by the quality. Few years back upgraded our TV by purchasing LED from Samsung. To say that we were not happy with the purchase is to not say anything. As soon as the warranty ran out things started to fail. Repair will cost more than buying a new TV.... Nevertheless, stayed loyal with a brand and Purchased this refrigerator less than 2 years. We were sold by the beautiful design and all the features that this refrigerator has to offer. Now we already replaced multiple bins and rails inside the fridge as plastic material that is used doesn't withhold daily wear. Luckily we can still get replacement parts online but it adds to the cost and frustration. I think this is our last Samsung purchase.....
Pros: Realistic color
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Great fridge- horrible ice maker
on August 25, 2016
Posted by: Hdgal
from Illinois
Have had the ice maker repaired 3 times and it's still freezing up at least once a week, making slush most of the time and constantly drips water from the dispenser on the front of door. (Dripping all over our laminate flooring) leaves the front looking like someone puked all over it if you don't clean it everyday. If you buy this you better make sure you get an extended warranty it you will be paying big time for constant service calls over the ice maker.
Pros: Bright display, Realistic color
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, July 22, 2022
Hello Hdgal,
Thank you for bringing this to our attention. We appreciate you informing us that the ice maker on your Samsung refrigerator is freezing up at least once a week and drips water from the dispenser on the front door. We apologize for the inconvenience the issue has caused you, especially since there have been three repairs already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when there's an ice maker issue and when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information on what to do when water leaks from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144724501
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that the ice maker on your Samsung refrigerator is freezing up at least once a week and drips water from the dispenser on the front door. We apologize for the inconvenience the issue has caused you, especially since there have been three repairs already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when there's an ice maker issue and when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information on what to do when water leaks from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEBC/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144724501
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Quality
on December 18, 2018
Posted by: Hate it
from Orlando, FL
Expertise:Intermediate
This refrigerator is terrible. It was one of the few available that fit my space, but it has been awful. It is literally falling apart. I have replaced the plastic cover to the shelf already, and now it is broken again, as is the shelf itself, so I will have to purchase a new shelf and cover. The handle to the freezer broke off, so I had to replace that as well. For the price, it really should hold up better. Very disappointed and will never buy samsung appliances again. Stick to TV’s when purchasing samsung products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Lo, Samsung Cares, December 19, 2018
Thank you for your feedback. We value your opinion and will use it to improve our products in the future. ^ Lo
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT PURCHASE!
on June 26, 2019
Posted by: scallans
the ice maker freezes, and it must be thawed with a hair dryer frequently. now the fan is making a horrible noise. this has been ongoing for 2 years!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US