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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
Not recomendeed
on June 10, 2015
Posted by: unsatisfyedinTN
from Lawrenceburg, TN, USA
Expertise:Intermediate
There is a lot of popping noises. Once an hour it is extremely loud, has waken us at night . They explained it is the plastic water tube expanding and contracting. They have ordered us some kind of insulation to put around the tube to try to quiet the noise. But back ordered due to high demand.
Also the ice maker does not produce enough. It only has 8 cubes per tray and it only dumps every one to three hours. It takes 3 days to fill the ice bin.
The only pro is the duel cooling system. It keeps great produce. Lettuce lasts 2 weeks in mine.
Also the ice maker does not produce enough. It only has 8 cubes per tray and it only dumps every one to three hours. It takes 3 days to fill the ice bin.
The only pro is the duel cooling system. It keeps great produce. Lettuce lasts 2 weeks in mine.
Pros: duel cooling
Cons: Poor quality, Did not meet expectations, excessively loud popping
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as it's extremely loud and the ice maker does not produce enough ice. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ for the ice maker issue. Just click on "
Ice maker is making some ice, but not enough" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144418702.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as it's extremely loud and the ice maker does not produce enough ice. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ for the ice maker issue. Just click on "
Ice maker is making some ice, but not enough" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144418702.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
2
Model # RF263BEAESR Fridge reveiw
on June 25, 2015
Posted by: 47slick
from Nevada
Expertise:Expert
This is my third samsung fridge second french door model.This is the only model that i am disappointed with.I is a bad design on the water/ice funtion key,you can't find it on the panel unless you have a light on because it is not back lit.The ice been keeps freezing shut and you cant get it out.The friged is very noisey when running and so is the ice maker.Sounds like someone is throwing the ice cubes in the storge bin.The other two samsung fridges which are different models that i own you you cant here run nor hear the ice maker when in operation.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 24, 2022
Hi 47slick,
Thank you for reaching out to us. Our sincere apologies that the ice maker experiences ice build-up, and is noisy, which is not ideal. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Ice maker issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144835238, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for reaching out to us. Our sincere apologies that the ice maker experiences ice build-up, and is noisy, which is not ideal. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Ice maker issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144835238, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Looks and operates great, we love it.
on June 14, 2016
Posted by: Patchescat
from PA
Expertise:Intermediate
The adjustable shelves make easy storage for all size items. The light is very bright and illuminates the entire interior. Ice and water dispenser, as well as temperature settings are great. It makes the whole kitchen look new!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product
on April 15, 2017
Posted by: Newapp
from Pennsylvania
Expertise:Intermediate
I am very happy with my purchase. Love the style and the capacity.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very roomy and spacious.
on May 2, 2017
Posted by: gyvertiger
from Virginia, USA
Expertise:Beginner
Great design, I like how the fridge and freezer are divided from top to bottom. Ice maker and Water dispenser system is very easy to use. Digital control makes you feel that you have the state of the art Refrigerator .
Pros: Bright display, Inexpensive, Lightweight, Built-in speakers
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung Refrigerator
on August 6, 2017
Posted by: Barby81
from Murfreesboro, TN
[This review was collected as part of a promotion.] I love this refrigerator, it has great features. The quality it's amazing.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall - Very Satisfied
on September 10, 2017
Posted by: MDCELL
from Lafayette, LA, USA
Expertise:Intermediate
We purchased this product while looking for an upright freezer. We fell in love with the design, features, and black stainless steel color. We have purchased Samsung products for years and are overall EXTREMELY satisfied with Samsung.
Pros: Bright display, attractive design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
French Door Fridge
on March 12, 2018
Posted by: Scooby2Doo
Expertise:Intermediate
We are pleased with this Fridge at the present time Great design lots more room then a two door fridge and you can see everything in it. No issues with ice but weve only had it less then a month. a great fridge for the price
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US