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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
5
Great Features!
on November 1, 2018
Posted by: Solmon
from Massachusetts, MA
Expertise:Intermediate
We have Samsung in almost all the properties. This is just awesome and repair team from Samsung are always quick and so easy to deal with. Highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features on this refrigerator!
on September 4, 2014
Posted by: fun2run
from San Jose, CA, USA
We love our Samsung Fridge. It has so much space and I love the fold in shelves. We have a snack drawer not shown in this picture. We use it for deli products and snacks for the kids. This is great when making lunches in the morning. We are so glad we spent the extra money to get what we want! It is truly with it, considering the life of the product. We will be using it for so many years!
Pros: Bright display, Durable, deli drawer, great layout
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Design/Assembly Issues
on April 23, 2013
Posted by: HazH
from Waterloo, IL, USA
Expertise:Intermediate
The Vertical Hinged Section on the fixed door is to low to engage the closing mechanism. This is either a design or assembly issue and either way, neither the door nor the hinged section is adjustable to correct the problem.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
2
Response from Samsung USBy Camille , Samsung Care, September 2, 2022
Hi HazH.
Thank you for reaching out regarding your refrigerator door. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I suggest you check this link to your user manual on how to adjust the door. Please go to pages 12 to 13.
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144875429) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your refrigerator door. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I suggest you check this link to your user manual on how to adjust the door. Please go to pages 12 to 13.
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144875429) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on November 20, 2013
Posted by: sanlhdez
from Deltona, FL
Expertise:Intermediate
My husband and I love our new refrigerator, layout and design fashionable. Display touch screen, temperature and adjustable shelves.
Pros: Bright display, Durable, warning alarms if fridge left open, dual fans for cooling
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love this fridge
on December 19, 2013
Posted by: snowman1987
from jay. Maine
Expertise:Expert
we had a side by side for nearly 20 yrs and it was starting to go. We saw this fridge on sale, read the reviews and so we bought one.. Great looking, quite and easy of use. I like the quick cool feature on both the fridge and freezer. Ice maker a little noisy at first but when the bucket gets half full
the noise goes away. I would recommend this to my friends.
the noise goes away. I would recommend this to my friends.
Pros: Bright display, Inexpensive
Cons: none
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really Nice Looking Frig
on September 1, 2014
Posted by: nbuzzz
from Fuquay Varina, NC, USA
Expertise:Intermediate
So far so good. no problems and it looks great in our kitchen with our other new black appliances.
The french door design and the LED lighting are pretty cool features.
The french door design and the LED lighting are pretty cool features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good features
on October 25, 2014
Posted by: oburgess
from La Porte, TX
Expertise:Expert
This refrigerator is a very good example of the quality of Samsung products. It is very quiet and we like all the features, especially the chilled water and ice dispenser in the door. To be fair, this is my second try with this model. The first proved to be defective. The ice maker was very problematic and we had it serviced several times. Finally it was determined it could not be repaired and Samsung authorized a new replacement. Cudos to Samsung for working with me throughout the process and the timely replacement. This one is performing flawlessly so far and is considerably quieter than the first one. This model also lots of capacity both in the fridge and freezer compartments. No problem to recommend this model.
Pros: Bright display, Realistic color, love the black, easy to clean
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
FRENCH DOOR ICE MKER
on August 19, 2015
Posted by: VABEACHBIGBill
from Virginia Beach, VA, USA
Expertise:Intermediate
user manual and on-line youtube videos are ineffective for showing how to empty ice basket
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US