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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
2
It is noisy.
on April 22, 2015
Posted by: Chevy70
from Charleston, SC, USA
Expertise:Expert
So far it's a good frigerator just rear noisy, not mush room for a gallon pitcher.Also no butter dish.
Pros: the outside is big.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 8, 2022
Hello Chevy70,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link:
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144581977
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link:
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144581977
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
So Far, So Good!
on May 4, 2015
Posted by: lovesmydog
from MS
Had this fridge for 9 months and when running, a noise has developed. Will have to call service and get it checked out. I gave mostly good since I don't know what to expect in the future.
Pros: Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Ms. Samsung, HQ, May 20, 2015
Hi Lovesmydog!
Thanks for the feedback! Please use the form below or call 800-SAMSUNG to speak with an agent who will be happy to help determine whether the noise you're hearing can be addressed through some basic troubleshooting, or if service will be necessary.
http://www.samsung.com/us/support/service/request
Regards,
Ms. Samsung
Thanks for the feedback! Please use the form below or call 800-SAMSUNG to speak with an agent who will be happy to help determine whether the noise you're hearing can be addressed through some basic troubleshooting, or if service will be necessary.
http://www.samsung.com/us/support/service/request
Regards,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Cool Select Pantry drawer
on May 6, 2015
Posted by: Surebert
from Nevada
Expertise:Expert
Just replaced our side by side that was going out. Intrigued by the features and look of the French Door refrigerators. Unsure because of the bottom freezer for storage. I love the versatility of the Cool Select Pantry drawer. I find it's perfect to store lunch meat, cheeses and I threw in the butter too! There is plenty of room in the Vegetable and Fruit drawers. The shelves are also handy for large serving platters and trays when your having a party. The ice maker does take away room from the shelf so the door shelf is small and awkward. I think the fold up shelf would be better on the right side. Compared to my side by side, I did find that storage is more difficult in the freezer because you have to layer everything in. You have no sight of what's in there. I purchased a stacking bin and am looking for stacking trays because I like to keep my frozen vegetables together, my meats (beef, fish and chicken seperated ) together plus I usually have containers of sauces, soups etc. I would have given a 5 star rating if stacking trays were included for that task. The refrigerator is quiet. It seems to run a little colder than the temperature display says. There is no grill cover on the bottom which has a 3 1/4 inch gap so you can see the wheels. This is my first Samsung purchase so I'm hoping my refrigerator will give me many years of service. I'm particular, I am a Virgo. I think manufactures could do better considering the price consumers pay for their products.
Pros: Bright display
Cons: no shelves in freezer.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Ms. Samsung, HQ, May 20, 2015
Hi Surebert,
Thanks for the feedback and suggestions! While Samsung doesn't currently have stacking trays available for the freezer, you may find other useful accessories at SamsungParts.com. For example, you may be interested in ordering an additional divider for the main freezer bin (part #DA61-04796A), ice storage bin for the upper drawer (#DA61-05358A), or egg tray (# DA63-02492A).
Also, while the flip-up shelf attached to the ice maker in the refrigerator can't be moved, the other shelves can be installed in either the right or left side based on your preferences.
If there's anything we can do to be of assistance, please submit your request through the form below or call 800-SAMSUNG to speak with an agent who will be happy to help.
Online Support Form: http://www.samsung.com/us/support/service/request
Sincerely,
Ms. Samsung
Thanks for the feedback and suggestions! While Samsung doesn't currently have stacking trays available for the freezer, you may find other useful accessories at SamsungParts.com. For example, you may be interested in ordering an additional divider for the main freezer bin (part #DA61-04796A), ice storage bin for the upper drawer (#DA61-05358A), or egg tray (# DA63-02492A).
Also, while the flip-up shelf attached to the ice maker in the refrigerator can't be moved, the other shelves can be installed in either the right or left side based on your preferences.
If there's anything we can do to be of assistance, please submit your request through the form below or call 800-SAMSUNG to speak with an agent who will be happy to help.
Online Support Form: http://www.samsung.com/us/support/service/request
Sincerely,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't hold up well
on May 22, 2015
Posted by: JCyr
from Frederick, MD, USA
Expertise:Intermediate
Drawers and shelves seem to break easily. Everything is plastic. Meat drawer cracked within the first month of owning the refrigerator. It is less than a year old and EVERY door shelf has cracked or the plastic is broken and cannot be used anymore.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Ms. Samsung, HQ, June 16, 2015
Hi JCyr,
I'm sorry to hear about your experience. Please submit an online service request through the following link for assistance within the one year warranty period: http://www.samsung.com/us/support/service/request
Thank you,
Ms. Samsung
I'm sorry to hear about your experience. Please submit an online service request through the following link for assistance within the one year warranty period: http://www.samsung.com/us/support/service/request
Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
OMG!
on June 3, 2015
Posted by: LMSamsung
from Mount Pleasant, MI, USA
Expertise:Intermediate
This refrigerator is the absolute best I have ever owned. There is so much space, all shelves are easy to see. The lighting is magnificent. Freezer holds much more than I originally thought it would just looking at it in the store.
Couldn't ask for a better value! Buy this!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 22, 2015
Posted by: Starlet
from NC
Expertise:Expert
Love this new refrigerator and all the features. The size is great fit for my home.
Pros: love the features to save energy.
Cons: not enough compartments for juice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on July 26, 2015
Posted by: fordman356
from North Carolina, USA
I have had my Samsung refrigerator for about a year now and I love it! It has great storage space , really nice LED lighting , and keeps my food and drinks really cold!
Pros: roomy, attractive finish, easy to clean, quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
this is at best an average refrig
on July 30, 2015
Posted by: rfd48
in less than 2 months, the fan had to be replaced, the ice maker doesn't working properly, etc
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Rainly, Samsung Care, July 5, 2022
Hi rfd48,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker does not work properly.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144663483
Thank you for choosing Samsung, and have a great day!
^Rainly
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker does not work properly.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144663483
Thank you for choosing Samsung, and have a great day!
^Rainly
Written by a customer while visiting Samsung US