 |
Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
3
Disappointed
on September 28, 2013
Posted by: Cynhaas
from Madison
Expertise:Intermediate
We are on our second one and know they want us to try "one more time", not sure I'm willing to do that. Ice maker doesn't work, crushed and cubes continuously . Water dripping from water dispenser and ice machine. Also condensation all over ice maker and seals on doors.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, August 9, 2022
Hi Cynhaas,
Thank you for reaching out. We sincerely apologize for the inconvenience this has caused you, as the ice maker on your Samsung Refrigerator doesn't work, water drips from the water dispenser, and condensation appears on the doors. This is not the experience we want you to have. Please know that we appreciate all feedback that helps us understand how to improve our products.
Kindly visit this link for Troubleshooting steps when the Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
How to prevent and stop water leaks from your refrigerator
https://www.youtube.com/watch?v=uU6XADBosVo
Condensation, moisture, or mold between the Refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144781366
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good.
on May 19, 2014
Posted by: ShellybLI
from Long Island, New York, USA
Expertise:Expert
I really like my fridge. I have no complaints. I haven't had is even for a full year but I would recommend this model. The space is great going from a side by side to this I feel like the space is great? The freezer has a lot of storage as well. The chime to say the door has been left open has saved us many times!! Really a great fridge.... Oh the fact that it looks like stainless but isn't is the best part! No stains and you can use magnets. Cleans like a dream.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So much space!
on May 23, 2014
Posted by: lovesSamsung2
from Florida, USA
Expertise:Intermediate
Going from a side by side refrigerator to the French door model is like getting another half of a refrigerator. We buy 25 pounds of carrots for our dogs each week and it left very little room in the side by side model. We can get the bag in lengthwise in our Samsung refrigerator and have loads of room left.
The only possible glitch was when the power went out and the temperature display showed the temp rising very quickly. This may not be an issue, the refrigerator is very new and we will keep an eye on the readout.
The only possible glitch was when the power went out and the temperature display showed the temp rising very quickly. This may not be an issue, the refrigerator is very new and we will keep an eye on the readout.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent design.
on October 9, 2014
Posted by: jimb425
from Louisville, KY, USA
Unit is well thought out. Consistent temperature, shelves, bins are convenient. Can be a bit noisy.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
robynt
on December 4, 2014
Posted by: microwaveplust
from corona, ca
Expertise:Intermediate
Love it. Humidity in drawers adjustable keeps veggies fresh for 3-4 weeks. So much space
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not happy with the ice dispenser
on May 5, 2015
Posted by: Cassidy1961
from Summerville, SC, USA
Expertise:Intermediate
I love the refridgerator, however the ice dispenser is very slow and when you set it to give you cubed ice, it dispenses cubed and crushed ice. I called and had a tech come out and look at it because I thought it was defective and he told me that he gets a lot of similar complaints. There is nothing he can do to fix it so I guess I just have to live with it.
Pros: lots of room
Cons: Did not meet expectations, poor quality ice dispencer
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PURCHASE I EVER MADE !
on September 9, 2015
Posted by: Fitzme
from California
Expertise:Intermediate
Fortunately I had plenty of time to research all of the top brands of refrigerators before making my decision and kept coming back to Samsung; taking time to also read reviews from other customers. I am over the moon happy with my purchase. Samsung beat out all other brands for design, performance, warranty, price, etc. I can tell a lot of thought went into the design of this refrigerator. I would definitely (and will) recommend it to my friends and family. I will be looking to Samsung for other appliance purchases.
Pros: Inexpensive, Realistic color, Bright display, design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gorgeous and so much space
on November 16, 2015
Posted by: Anonymous
from Southaven, MS, USA
Expertise:Intermediate
Of all the appliances I have purchased, this is my favorite. I stand and smile and how gorgeous this refrigerator is. I had difficulty opening the ice tray the first time. I was afraid I was doing it wrong. After I contacted the online tech, it was a snap. There is so much space inside. I love the shelves especially the shelves that fold up and hide. I can't tell you how many times I have rearranged already. The ice and water dispenser on the front looks high tech but is actually very easy to use. I am so happy with this beautiful new addition to my life.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US