 |
Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
4
Great features minus the ice maker
on May 12, 2016
Posted by: Appliancebuyer
from Terre Haute, IN, USA
Expertise:Intermediate
The ice maker is not very good. Slow to make ice and slow to give out ice. The other features are excellent.
Pros: Realistic color, Durable
Cons: ice maker
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Refrigerator
on May 12, 2016
Posted by: JBlehm
Love this refrigerator! Love the space and all the feaures!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
French Door Refrigerator
on May 12, 2016
Posted by: FlowerGarden
from MO
Expertise:Expert
We purchased the black stainless french door refrigerator a month ago. We love the color and it does not show fingerprints that I thought it would. It was making a loud popping sound however I did a online chat with samsung and they told me to modify the freezer and refrigerator temperature setting and since I did that it has not popped. So far we are happy with the refrigerator.
Pros: sleek
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
4
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello FlowerGarden,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144597978
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144597978
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!
on May 13, 2016
Posted by: Alisa2016
from Tampa, FL
This refrigerator has a lot of storage space! Runs quietly.
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Plenty of space......
on May 15, 2016
Posted by: Ruddy
from Reston,va
Expertise:Intermediate
We have this fridge only for three weeks now. All and all is a good fridge with plants of space. It does makes some really strange noise time to time randomly . I will call for a technician soon!
Pros: spacious, larg bins
Cons: not enough light, noisy
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good looking
on May 16, 2016
Posted by: sabby32
from Columbus, OH, USA
Expertise:Expert
we love all the Samsung they look good work good oh the PHONES too thanks SAMSUNG.
Pros: it just looks good
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on May 19, 2016
Posted by: Luvpv
from Luvpv
Expertise:Intermediate
Love the features on fridge. The organization of drawers and shelf are very made. Love my black stainless steel finish.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buy
on May 19, 2016
Posted by: Happy70
I recently purchased a new Samsung 25 cu. ft. french door refrigerator when my old one started to have issues. For one thing, the new 25 cu footer fit nicely into a space that was previously occupied by a much smaller capacity fridge! So more room for food. And the bottom freezer compartment is huge! With the upper tray and divided lower compartment, I can easily store not only more, but in a more organized manner. The French upper doors allow me to access most of the items in the fridge without opening the whole compartment except for the deli tray. So I am now more organized, have an attractive new addition to the kitchen, and hope for a long and happy relationship with my second Samsung (I left a 29 cu ft unit in my old house when I moved).
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US