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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
5
Great unit
on May 22, 2016
Posted by: Dasko3446
from Lake city fl
Expertise:Intermediate
This is a great fridge and keeps everything cold and frozen like it should doors are great this is what a fridge should be
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good
on May 25, 2016
Posted by: GEA123456789
from Vermont, USA
Love the fridge, but I wish the water light would stay on as a night light. Also the display is very blah and dim. As with other reviews, the fridge does make loud bang/pop noises unrelated to the ice making. It's not a problem, but it is very loud.
Pros: Realistic color
Cons: no night light feature
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Leaks Water
on May 27, 2016
Posted by: 1952JamesT
from La Porte, TX 77571, USA
Expertise:Intermediate
Water stands in the bottom or the unit & the ICE dispenser drips water
Cons: Poor quality, standing water
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Camille , Samsung Care, April 13, 2022
Hi 1952JamesT.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser water stand in the bottom of the unit, and ice dispenser drips water. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144401373
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser water stand in the bottom of the unit, and ice dispenser drips water. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144401373
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung products are great, dependable, and sleek appearance.
on May 28, 2016
Posted by: KeriP
from Bellingham, WA
Expertise:Intermediate
We just remodeled our winter desert condo and used all new Samsung appliances in our kitchen. They looked fantastic and worked great. When we returned to our summer home, we found our home refrigerator had stopped working. We went straight to the appliance store and asked to see their Samsung units. One was perfect for us with all the features I wanted plus more for a reasonable cost. Thank you, Samsung, for creating create products.
Pros: Inexpensive, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
ICE MAKER
on May 29, 2016
Posted by: Tweeds
from Spencerville, OH 45887, USA
Expertise:Intermediate
I HAVE ONLY HAD THE PRODUCT 2 MONTHS. THE ONLY WAY TO KEEP FROM HAVING TO RESET THE ICE MAKER ON AN EVERY OTHER NIGHT (WHICH ISN'T EASY) IS TO TURN THE ICE MAKER OFF EVERY NIGHT BEFORE GOING TO BED. THEN TURN IT BACK ON IN THE MORNING. THEN I CAN RELY ON ICE. IF I GO A COUPLE OF DAYS AND FORGET. I HAVE TO RESET IT.
Pros: Realistic color
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Value!
on May 31, 2016
Posted by: samsungaddicts
from Hartford, CT
Expertise:Intermediate
We had a Samsung refrigerator for over 10 years prior to buying this one. We love the features that this refrigerator offers! The only thing it that it's a bit louder than our previous Samsung. When I say a bit......I mean a bit. It's just a slight hum that is heard once in awhile. We would definitely recommend Samsung to our friends and family!
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really liking my new fridge
on May 31, 2016
Posted by: Lggreen
from Greensboro, NC
Expertise:Intermediate
I got the black stainless still which is beautiful. The double door design opens up to a very spacious refrigerator with adjustable shelves to provide space-saving options.
Pros: spacious
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new look
on June 2, 2016
Posted by: Matol
from Florida
I have had my new refrigerator for about a week. I love the look - French doors and Black stainless steel
I first saw this refrigerator displayed in a store. My first impression was WOW! What a gorgeous refrigerator. It was the new Black stainless steel which is perfect in my new kitchen. That is the main reason I purchased it, but I also loved the features- large bottom freezer drawers (easy to get at the frozen food), the cold water and ice dispenser that do not take up much room, the bright LED lights inside, and the cool select pantry. I have only had it in the house for a week, but everyone who sees it says " I want one like that".
Pros: Inexpensive, Realistic color, Bright display, Durable, Lightweight, attractive finish
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US