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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
1
Frozen
on May 28, 2020
Posted by: Wiredragger
this is a great fridge if you don’t mind taking the whole thing apart about every 13-14 days to defrost the fridge. it hasn’t made ice in 7 months. junk.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, September 18, 2020
I understand this can be frustrating to deal with. If you have any questions or concerns, we are always here for you. If you would like some troubleshooting tips, you can find some in the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on June 4, 2020
Posted by: Lisa G
from USA
[This review was collected as part of a promotion.] ice maker build up is awful! the refrigerator compartment has ice all over it, and there is water in my drawers from the condensation on the inside of the fridge.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 12, 2020
Hello! Thank you for reaching out to us! We definitely understand your frustration. Here's a link to a troubleshooting guide that'll help resolve your concerns regarding the ice maker https://bit.ly/2Fbtnxw and water inside the fridge https://bit.ly/3it4VGq ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on June 5, 2020
Posted by: Merima
from Florida
sorry samsung, i thought your quality is the best since i grew up with samsung being equal to quality.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! We greatly appreciate you sharing your Samsung experience with us. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy!!!
on June 6, 2020
Posted by: dks1
from San Jacinto, CA
i would not recommend purchasing this refrigerator. the ice maker continually freezes over, stops making ice and has to be defrosted. the drawers have crevices that food particles get in and it is difficult to take them apart to get them clean. the door shelves are hard to remove for cleaning. i have owned many samsung products and always been happy but not with this refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! Thank you for bringing this to our attention. Here is a link that will help with your Samsung refrigerator https://bit.ly/3kL4hW1 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
very frustrated
on June 15, 2020
Posted by: Shayne
[This review was collected as part of a promotion.] i have had nothing but trouble with this fridges ice maker and freezing up. i have the ice maker replaced 2 times and i have to unthaw it about every other month or so. it all started just before the warranty and after the warranty ended. i have had to pay out of pocket twice to put in a new ice maker, and the problem still is not fixed. there is no ice, it will not make any ice. i have resulted to buying bags of ice keeping them in the freezer for drinks. whats the use of having an ice maker if it never works.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 31, 2020
Hello! Thank you for reaching out to us with you concerns. You're an important member of the Samsung family, and we're here to help! Please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142400044 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142400044 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Not Designed Efficiently
on August 2, 2020
Posted by: IZZY ROSEBOROUGH
we thought having a refrigerator this size would be perfect for our family because we downsized from a family of seven to a family of four. we were wrong.
even with reconfiguring the inside panels we were unable to create enough space for simple things like jugs of milk and leftover containers. there is little room for packaged fruit and prepacked lunches or food that is prepared for sunday dinner. plan to throw away food if you need to store casserole dishes or anything that must be stored overnight for dinner tge next day. the side compartments are oddly shaped and does not allow enough room for jars and condiments. the ice maker also leaks occassionally.the fridge could have been designed better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 29, 2020
Thank you for sharing your feedback with us. Your feedback is essential to improving Samsung's products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Design flaw
on August 22, 2020
Posted by: Kyle
the ice maker on this fridge stopped working a long time ago. ice jams up and we've had problems with water pooling under the crisper drawers. recently came across a facebook page dedicated to issues just like ours. never again. design flaws with no accountability from the company
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 24, 2020
I realize your experience has been less than ideal, and I would like to change that. We may be able to fix this issue by resetting the ice maker. Please follow the steps below for assistance. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
building up ice and condenser issues
on September 21, 2020
Posted by: Kiran
all samsung fridges are worst fridge
and especially this model is the worst fridge
i defrosted many time and removed the ice many times but ice build very frequently and all the items in the fride were spoiled.
and especially this model is the worst fridge
i defrosted many time and removed the ice many times but ice build very frequently and all the items in the fride were spoiled.
i never recommend this fridge to any one and please stay away from samsung fridge's
Features
1
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 22, 2020
We value your opinion and appreciate you sharing your experience with your refrigerator. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US