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Customer Reviews Collected from Samsung US |
Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Average Customer Rating:
3.7
Rating breakdown 1,024 reviews
5 Stars
521
4 Stars
168
3 Stars
48
2 Stars
70
1 Star
217
69%of customers recommend this product.
(
662 out of
961)
Customer Reviews for Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black
Customer Rating
5
Gorgeous Fridge
on January 14, 2017
Posted by: greedlover06
from Indiana, USA
Expertise:Beginner
We have had it a few days so far and it is just gorgeous. It does have a slight hum to it, but overall, I'm in love with this fridge. Do note: it does have the blue lights on the panel and surprisingly they are glaring due to the type of glass used. They have a soft glow which is wonderful!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Functional
on January 15, 2017
Posted by: mndw
Only complaint is the compressor is a bit loud. Otherwise the unit is great.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on January 15, 2017
Posted by: Mike525
from New Bern, NC, USA
Expertise:Expert
Well made and efficient. Great value for the money.
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Our refrigerator is beautiful and has easy access to everything.
on January 16, 2017
Posted by: JeanZ
Delivery was on January 9th, but the wait was certainly worth the while! Thank you for a great product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on January 17, 2017
Posted by: SweetPea33
from Charlotte, NC
Expertise:Expert
Love this fridge! It has so much more room my last fridge and the design makes it much easier to find what I'm looking for. Would definitely recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker
on January 19, 2017
Posted by: tdimas
Expertise:Intermediate
The ice maker on this model is very loud and the water dispenser drips after use.
Pros: looks sleek
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Camille , Samsung Care, April 11, 2022
Hi tdimas.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker making loud noise and water dispenser leaking. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing this link to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/#:~:text=The%20noise%20is%20caused%20by,recommend%20service%20for%20this%20issue.
Also, I have included some videos to watch and assist you with the issue you had with ice maker noise and water dispenser leaking.
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
What noises a refrigerator makes and why | Samsung US
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144392264
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker making loud noise and water dispenser leaking. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing this link to guide you on the issue.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/#:~:text=The%20noise%20is%20caused%20by,recommend%20service%20for%20this%20issue.
Also, I have included some videos to watch and assist you with the issue you had with ice maker noise and water dispenser leaking.
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
What noises a refrigerator makes and why | Samsung US
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144392264
Written by a customer while visiting Samsung US
Customer Rating
4
Looks great!
on January 20, 2017
Posted by: Nishabetrue
from Sacramento, CA
Expertise:Beginner
I love the fact that I can lock the ice dispenser, otherwise we'd have ice everywhere. It's well made.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator.
on January 21, 2017
Posted by: GratefulGrandma
from Connecticut
Expertise:Intermediate
I purchased this refrigerator to replace an aged side by side. The overall size of this model is smaller than the one it replaced but had much more usable space both in the refrigerator and the freezer. I would highly recommend this model to anyone looking for a new refrigerator.
Pros: Bright display, quiet
Cons: no cons
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US