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Customer Reviews Collected from geappliances.com |
GE - Caf 1.7 Cu. Ft. Convection Over-the-Range Microwave - Stainless Steel
Average Customer Rating:
4
Rating breakdown 321 reviews
5 Stars
168
4 Stars
65
3 Stars
33
2 Stars
20
1 Star
35
72%of customers recommend this product.
(
222 out of
308)
Customer Reviews for GE - Caf 1.7 Cu. Ft. Convection Over-the-Range Microwave - Stainless Steel
Customer Rating
3
Could be better
on March 22, 2017
Posted by: Bonnie987
from Hamilton, NJ
Disappointed in a few things. The clock does not light and we used the old microwave clock as the only kitchen clock. I understand it was an energy saving thing, but why then have a nightlight. Also, the outside finish isn't staying clear and shiny. I've tried all different cleaners.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy BRENDA@GEA, GE Appliances, March 23, 2017
Hello Bonnie987,
Thank you for taking the time to write a review on your microwave. We regret your experience.
While hearing negative feedback is difficult for us, we really do strive to learn from our customer's experiences, positive or negative, that will help us improve our products.
I have forwarded your comments to our Cooking Product Quality Engineers. We appreciate your feedback.
Thank you for taking the time to write a review on your microwave. We regret your experience.
While hearing negative feedback is difficult for us, we really do strive to learn from our customer's experiences, positive or negative, that will help us improve our products.
I have forwarded your comments to our Cooking Product Quality Engineers. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
5
Gret Features!
on July 30, 2017
Posted by: Bonnie5071
from Wimauma, FL
This was a replacement for a 9 year old Profile. It has all the same features that I am used to using so it was super easy to get used to. My other one still worked fine but we replaced all our kitchen appliances at once so they would match. I like the new look the Cafe' series brings to my kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible Vent Cover Quality
on September 16, 2017
Posted by: cath48
from New Jersey, United States
Immediately after the microwave was installed, we noticed that the vent cover was hanging off... the plastic tabs were both broken. We are on our second vent cover - and today discovered that one of the tabs is broken again! I don't understand the issue. (Although, I see others have had the same experience - unfortunately found these negative reviews after the purchase). We ordered this and the matching range... neither were cheap, so we expected better quality... especially with the GE name. Very disappointed in this product.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy BRENDAatGEA, GE Appliances, September 21, 2017
Hello cath48,
Thank you for taking the time to write a review on your vent. We regret your experience and we would like to look into this for you. Please forward this email to eResponse@geappliances.com along with the following information:
~Contact Name
~Home Address
~Phone Number
~Model Number-CVM1790SSSS
~Serial Number
~Date of Installation
We appreciate your feedback and look forward to hearing from you.
Thank you for taking the time to write a review on your vent. We regret your experience and we would like to look into this for you. Please forward this email to eResponse@geappliances.com along with the following information:
~Contact Name
~Home Address
~Phone Number
~Model Number-CVM1790SSSS
~Serial Number
~Date of Installation
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
3
Modern looking
on October 23, 2017
Posted by: BarbaraW
from Bronx, NY, United States
both of my old GE profile microwave/convection had a broil feature. I just both the cafe for home and a GE profile for a vacation house. Neither have a broil feature. How do you broil meat on it
Features
5
Performance
3
Quality
4
Value
3
Response from geappliances.comBy JILLatGEA, GE Appliances, October 24, 2017
Hello. Thank you for taking the time to write your review on your microwave. Although this model does not come with a broil feature, Convection cooking would be the best setting to choose when baking or browning is desired. Control details can be found in the use and care guide, starting on page 6, in our below link:
file:///C:/Users/214001297/AppData/Local/Microsoft/Windows/INetCache/IE/WJGW6Z17/Dispatcher.pdf
We hope this helps. Our Café and Profile series are our top-of-the-line models. They offer many great features we hope you will love.
file:///C:/Users/214001297/AppData/Local/Microsoft/Windows/INetCache/IE/WJGW6Z17/Dispatcher.pdf
We hope this helps. Our Café and Profile series are our top-of-the-line models. They offer many great features we hope you will love.
Written by a customer while visiting geappliances.com
Customer Rating
1
What a let down! Very disappointed =(
on April 19, 2018
Posted by: Houzflipper
from Iowa
The handle on my GE Cafe Series Microwave is pealing off. After searching for a replacement handle, it appears that I won’t be able to order just the handle but instead will be required to replace the entire door.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
2
Cheaply made
on April 18, 2019
Posted by: Nikkirl40
from Bristol, RI
Very disappointed in the quality. Overall oven works great but the handle started peeling and it makes the product look very cheap. Also can not find a replacement handle which is also disappointing. I do not understand why the handle material is not the same as my Fridge and stove which are also Cafe models. Very disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
3
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 24, 2019
Hello Nikkilr40 - We appreciate you taking the time to write a review on your microwave. We’re sorry for your experience with the handle. Please email your details to eResponse@geappliances.com, and we'll be happy to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Cheap plastic components everywhere
on June 28, 2021
Posted by: Keith2311
This microwave is extremely annoying to use: you have to press "time cook" then rotate the knob, press it in, then you can finally press "start". But even worse, this microwave is mostly constructed out of cheap plastic junk. Our unit is 4 years old, and here are the broken parts:
- Plastic tabs holding the top bar (with the GE logo on it) on the microwave. Replacement costs about 1/8 of a new microwave, for this cheap plastic bar covered in stainless steel.
- Door switches. Replacement costs should be cheap here if I can find something second-hand.
- Door latch hardware, which snapped since we keep having to open/close the door due to the bad switches.
- Plastic tabs holding the top bar (with the GE logo on it) on the microwave. Replacement costs about 1/8 of a new microwave, for this cheap plastic bar covered in stainless steel.
- Door switches. Replacement costs should be cheap here if I can find something second-hand.
- Door latch hardware, which snapped since we keep having to open/close the door due to the bad switches.
My advice? Avoid it.
Features
4
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, June 29, 2021
Hello,
Thank you so much for sharing your thoughts with us. We're so sorry you are finding this product difficult to use and can understand your frustration. We're also sorry to hear that you have had to replace parts. We're constantly working to improve the quality of our products and your comments are a key part of that process. We hope all is well. Mike@GEA
Thank you so much for sharing your thoughts with us. We're so sorry you are finding this product difficult to use and can understand your frustration. We're also sorry to hear that you have had to replace parts. We're constantly working to improve the quality of our products and your comments are a key part of that process. We hope all is well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Display is too dim and the handle is peeling.
on April 2, 2022
Posted by: Stan GE
from New Jersey
The feature are fine and the exhaust is top notch. My display is so dim it is near impossible to read during the day. It is ok at night. It has been this way since it was first installed. The handle is peeling now and it looks like it will be an expensive repair. Is there a newer model that fits the same space and has a similar exhaust?
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, April 6, 2022
Hi there - Thanks for the feedback. We're glad to hear that overall you were pleased with your microwave's features and exhaust. The control panel being too dim and the handle peeling aren't something we would expect to happen so soon into its lifespan and we truly do apologize.
All 30" Over-the-Range Microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our current 30" Over-the-Range microwave models will work as a replacement for an existing 30" Over-the-Range microwave model. We found two models that we believe will make a comparable replacement. Check them out below:
PVM9179SKSS: https://www.geappliances.com/appliance/GE-Profile-1-7-Cu-Ft-Convection-Over-the-Range-Microwave-Oven-PVM9179SKSS
CVM517P2MS1: https://www.cafeappliances.com/appliance/Cafe-1-7-Cu-Ft-Convection-Over-the-Range-Microwave-Oven-CVM517P2MS1
We hope that this helps. Know that we're always happy to help if anything comes up. Thanks again! -Mikayla@GEA
All 30" Over-the-Range Microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our current 30" Over-the-Range microwave models will work as a replacement for an existing 30" Over-the-Range microwave model. We found two models that we believe will make a comparable replacement. Check them out below:
PVM9179SKSS: https://www.geappliances.com/appliance/GE-Profile-1-7-Cu-Ft-Convection-Over-the-Range-Microwave-Oven-PVM9179SKSS
CVM517P2MS1: https://www.cafeappliances.com/appliance/Cafe-1-7-Cu-Ft-Convection-Over-the-Range-Microwave-Oven-CVM517P2MS1
We hope that this helps. Know that we're always happy to help if anything comes up. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com