 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Average Customer Rating:
3.7
Rating breakdown 953 reviews
5 Stars
485
4 Stars
161
3 Stars
44
2 Stars
61
1 Star
202
69%of customers recommend this product.
(
620 out of
894)
Customer Reviews for Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Customer Rating
5
Has all the features I wanted and more
on September 1, 2017
Posted by: mpx2
from MO
Expertise:Expert
Great value and great features! Very large refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on September 6, 2017
Posted by: Auntiecynnie
from Thornton co
Expertise:Beginner
I love this fridge it has a lot of space I have 5 kids and we always have room for food in our fridge. It is truly amazing and I would so recommended this fridge.
Pros: Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Stepping Into the 21st Century
on September 14, 2017
Posted by: AndILikedItThatWay
from Oklahoma, USA
This is a replacement for a 10 yr old unit. We have never had water in the door or even connected ice makers for a few reasons. First the eternal threat of returning from a night or weekend out and finding your house flooded because of the compression fittings used in most of the water hookups. Second the ice always seems to retain some of the freezer odor. Third the sacrifice of storage space when considering water and ice in the door. At the urging of our children we purchased this model because it has the water dispenser inside and since we were connecting the water we decided to let the ice maker operate also. BTW the water connections are no longer compression fittings but o-ring seals. Of course one end depends on your house connection.
After a week I am somewhat pleased with the convenience of the water dispenser. I also like the filtered water. However the inside water dispenser seems to always leak after using. Not a lot, perhaps 1/2 of an ounce. I have researched it online and there are two solutions, 1. keep your cup under the water stream until it stops. We do that. It is not the problem. 2. Wait until all the air is out of the system, or if it persists then air is entering the system and must be repaired. Well, it's been a week and it continues to leak. It's not worth tearing apart but it is an annoyance.
The Cool Select Pantry drawer doesn't come out far enough. It is hard to get to items in the back since it is a shallow drawer (top to bottom).
Love the freezer door. The handle seems to solve the problem of the hard initial pull it takes to break the seal. Also love that the top drawer of the freezer comes out with the door.
The lighting is great.
The door bins are extra deep. No problem holding two gallons of milk in each one. Which we do.
The Quick Space Glass Shelf seems cool but can't seem to find a use for it yet.
The ice maker is a bit loud but I suppose they all are. It takes three days to fill an empty ice tray. Since I have never used an ice maker before I don't know if this is normal. It seems to meet our needs.
Great value.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
So far, so good
on September 17, 2017
Posted by: rushfbn
A few days after install. Experience so far is good with install and follow up to a potential problem (but wasn't.). Can't give five stars because it is only a few days of use.
Pros: quiet, overall features
Cons: lighting a little dim but ok
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Design
on October 26, 2017
Posted by: kissbetterthanIcook
Expertise:Beginner
We were refrigerator shopping due to the final death of our previous frig and came across this beauty. We were looking at the same old white side by side dinosaurs but with the great Kitchen Package Deal we "upgraded" to the whole set for a new kitchen look! Two weeks in and we are loving the design, no finger print markings, and bottom freezer compartment. Only, downfall, is now we have to agree on a new kitchen paint color for our new look!
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on February 8, 2018
Posted by: 1sthomeowner
from Cypress, TX, USA
I would not recommend this product to anyone. I have had it for 2 years, only 2 years, and the ice machine has had to be repaired twice. I am in my third year and the ice machine is having the same issues and its leaking outside where it dispenses water and ice and inside down to the top of the freezer which freezes the ice. So I have ice inside my refrigerator on the top of my freezer. I am past the warranty so this time it will cost me to fix. I was a huge Samsung fan but I've learned my lesson with this refrigerator.
Pros: Realistic color, Inexpensive
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker issue and leaks outside where it dispenses water. We apologize for the inconvenience this has caused you, especially since there have been two repairs already in two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain troubleshooting steps to try when water leaks in your Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444842
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker issue and leaks outside where it dispenses water. We apologize for the inconvenience this has caused you, especially since there have been two repairs already in two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain troubleshooting steps to try when water leaks in your Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444842
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Design flaws
on February 25, 2018
Posted by: JHammertime
from Ohio
Expertise:Intermediate
I have two complaints with this fridge. First off, when ice is dropped into the freezer drawer, once the bucket gets so full the ice falls out of the tray when opening the freezer and drops under the freezer drawer where it cant be reached. Secondly, the glass shelve does not remove from the plastic shelving to clean. My last refrigerator allowed this so the liquid and dirt that traps in the glass shelving can be cleaned. You would think with newer technology it would be beter. Very disappointing. I will sayit keeps things cold and pleased with it's efficency.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi JHammertime,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the ice being dropped into the freezer drawer. Usually, if your ice maker won't stop making ice and causes the ice to drop in the freezer drawer, typically because the ice bucket is not in the proper position. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648515
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the ice being dropped into the freezer drawer. Usually, if your ice maker won't stop making ice and causes the ice to drop in the freezer drawer, typically because the ice bucket is not in the proper position. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648515
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
ABSOLUTE GARBAGE
on May 23, 2018
Posted by: HateMyFridge2018
from Houston, TX
Expertise:Expert
Less than 6 months old... waiting on repair visit number 3 for the ice maker...
I should have never purchased this fridge...
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, April 6, 2022
Greetings,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with your ice maker. I'm sorry to hear that this is the 3rd time repairing your ice maker. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates the troubleshooting guide about ice maker issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Also, here's another related link for ice maker: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374297
^Rainly
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with your ice maker. I'm sorry to hear that this is the 3rd time repairing your ice maker. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates the troubleshooting guide about ice maker issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Also, here's another related link for ice maker: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374297
^Rainly
Written by a customer while visiting Samsung US