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Customer Reviews Collected from Samsung US |
Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Average Customer Rating:
3.7
Rating breakdown 953 reviews
5 Stars
485
4 Stars
161
3 Stars
44
2 Stars
61
1 Star
202
69%of customers recommend this product.
(
620 out of
894)
Customer Reviews for Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Customer Rating
2
Horrible Finish
on March 31, 2019
Posted by: badfinish
from iowa
Expertise:Expert
The refrigerator works fine and everything but the finish is so horrible my husband wants to get rid of it. We have no children, no pets, and yet it looks like it has been through a war. scratches and dents appear. Never have we had an appliance with such a horrible finish.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, April 15, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
WORST PURCHASE
on April 7, 2019
Posted by: Robin C
from Grand Prairie TX
Expertise:Expert
Haven’t had this refrigerator for 2 years, and the ice maker has completely stopped working, I have to buy my own ice!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 9, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139574759.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker issues
on April 24, 2019
Posted by: disappointedice
from Hyrum, Utah
Expertise:Intermediate
We were super happy when we first got this. There is so much room and the french doors are so great for space. Right after the warranty expired the ice maker stopped working. There is no auto stop for the ice to stop when it is full so it just keeps making ice and eventually freezes the whole mechanism and clogs the ice maker. Then you have to defrost it or scrape ice off for it to start making ice again. We are very disappointed that a name like Samsung would have this issue. We have Samsung phones and love them...guess they are not the best with appliances. Wondering what to do to make it right.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, May 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139738703.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3592
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3592
Written by a customer while visiting Samsung US
Customer Rating
4
Good Features
on April 28, 2019
Posted by: Love Jesus
from Brunswick GA
Expertise:Intermediate
We brought ours 4 years ago two issues makes noise and adjustable shelves cracks we are replacing our third shelve. Great product.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, May 9, 2019
Love Jesus, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on April 30, 2019
Posted by: Samsung sucks9999
from Maryland
Freezes up. Samsung has no fix. Do not buy it’s a waste of money
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139744022.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3795
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3795
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it. Wish I went with my gut - GE!
on May 13, 2019
Posted by: Rebecj
from Denver, CO
Expertise:Intermediate
Like the fridge, for the most part. Ice maker has to be defrosted at least every month. Door shelves break with the weight of a feather
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
So disappointed !
on May 17, 2019
Posted by: eunjuchoi
from Columbia, SC
Expertise:Beginner
I bought this at the end of March this year so I have used it for one and half month. I have condensation on the surface of the door(outside). I called the customer center and the agent said I need to turn off the ENERGY SAVER option. There is a heater in front of the door and the heater makes condensation according to the agent. Also, she said they are planning to change the option's name because it doesn't seem to work well. I didn't understand. Then, why Samsung makes this option. If there is no energy saver option, I would have thought about another model. This is soooo disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 20, 2019
eunjuchoi, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Condensation, Moisture, or Mold Between the Refrigerator Doors: http://bit.ly/2vX1v8z
Thank you for being a part of the Samsung family! ^Cat
• Condensation, Moisture, or Mold Between the Refrigerator Doors: http://bit.ly/2vX1v8z
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE - stay away
on June 5, 2019
Posted by: Mh6274
how on earth does this have 4 stars!? do your research, everyone who owns this has had problems. the icemaker stops working and there is a constant puddle of water underneath the crisper drawer
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 6, 2019
I understand your concerns and thank you for taking the time to provide us with your feedback. Samsung values your opinion and will use this information to work towards improving our customer satisfaction. ^Cat
Written by a customer while visiting Samsung US