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Customer Reviews Collected from Samsung US |
Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Average Customer Rating:
3.7
Rating breakdown 953 reviews
5 Stars
485
4 Stars
161
3 Stars
44
2 Stars
61
1 Star
202
69%of customers recommend this product.
(
620 out of
894)
Customer Reviews for Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Customer Rating
5
This product is very sleek and appealing to the eye
on April 19, 2017
Posted by: RSFans
from Oklahoma, USA
Expertise:Expert
Great fridge I only gave it a 4 star for feature simply because I don't love how the shelves in the door set up. I Feel like the ice maker takes up WAY more room than my previous fridges, could have been designed better. Also the Ice maker is VERY slow to dispense especially crushed ice. Those are just picky details but the price was high so I feel it's ok to be particular. Overall a great fridge.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great ice dispenser
on May 18, 2017
Posted by: HppyOwner
from Syracuse, NY, USA
Expertise:Intermediate
I read ALOT of reviews before purchasing this 3 door French fridge. I saw some comments about Ice Dispenser leaking or ice not dropping in the glass. It works great. Nice ice dispensing and water in door. Lots of space in Fridge and versatile shelving options. Freezer drawer pulls out and in smoothly. Lots of space for frozen foods and with 4 compartments makes easy to sort food types. love this appliance. We bought 5 Samsung appliances during a kitchen remodel this year 2017 and are great. Nice extra features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Noise and Icing
on June 8, 2017
Posted by: Harry11140
from Collegeville, PA 19426, USA
Expertise:Intermediate
We have had issues with the refrigerator for about four months. Sounds like circulator fan is hitting something. We have had icing issues in the refrigerator on rear wall. This is reported to be typical of this Samsung product. Attempts to defrost and then restart only resulted in the same condition occurring again. The ice make has also frozen up, probably a result of the same problem. I have tried elevating the front of the refrigerator to cause the run-off to flow to the evaporator but that has not solved the problem. We have finally called the technician, and the refrigerator is not even five years old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello Harry11140,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's making sounds like a circulator fan and there's an icing issue in your refrigerator on the rear wall. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ if there's a frost form in the freezer or refrigerator. Just click on "Frost in the freezer or refrigerator" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420145.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's making sounds like a circulator fan and there's an icing issue in your refrigerator on the rear wall. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ if there's a frost form in the freezer or refrigerator. Just click on "Frost in the freezer or refrigerator" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420145.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
THE PRODUCT IS A GREAT PRODUCT
on June 8, 2017
Posted by: 1MRTHOMAS
from GA
THE INTERIOR LIGHT IS GOOD WITH THE BIG SPACE AND ALSO THE ICE MAKER
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product maintains my food cold and fresh and doesn't use a lot of electricity to do so.
on June 11, 2017
Posted by: MamaJ5
from Maricopa,AZ
Expertise:Beginner
I am very satisfied with my new refrigerator. I really like the French door design. I also like the convenience of having cool water and ice. Two thumbs up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on July 3, 2017
Posted by: pagirl14
from PA
Expertise:Intermediate
Highly recommend this fridge. Great style, quiet, energy efficient and adjustable shelves.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Space
on September 19, 2017
Posted by: lowcountrygirltoo
from Summerville, SC, USA
Expertise:Beginner
I love that there is such more space than my side-by-side, and I don't feel "cramped" when I'm trying to put things inside! Also, like that I can see everything that I have in there without any obstructions!
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product does not work correctly
on October 4, 2017
Posted by: oldbleu
from Central Coast, California
Expertise:Intermediate
Have owned this Samsung refrigerator for right at 2 years. Since purchasing it new, the freezer section has had numerous problems. We have had 7 service calls and it is still not fixed. The ice maker has been replaced twice, yet the cubes freeze together after a day or two. The packages in the freezer cabinet become coated in frost and they wind up stuck together. If not for an extended service policy, this would have been a financial nightmare in addition to having to chisel our frozen food and ice cubes apart. Our Samsung washer and dryer, purchased at the same time as the refrigerator, have also had the need for several service calls. In our case, it was a mistake to purchase Samsung.
Pros: Bright display, nice appearance
Cons: Did not meet expectations, numerous break downs
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello oldbleu,
Thank you for reaching out. We appreciate you letting us know that you replaced the ice maker in your Samsung refrigerator twice, yet the cubes freeze together after a day or two, and the freezer has frosted. We apologize for the inconvenience this has caused you, especially with the number of service calls, and the issues are still unresolved. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when frost forms in your Samsung refrigerator and if items are freezing.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
The link below contains information on what to do when your refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556444
-Angelica
Thank you for reaching out. We appreciate you letting us know that you replaced the ice maker in your Samsung refrigerator twice, yet the cubes freeze together after a day or two, and the freezer has frosted. We apologize for the inconvenience this has caused you, especially with the number of service calls, and the issues are still unresolved. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when frost forms in your Samsung refrigerator and if items are freezing.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
The link below contains information on what to do when your refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556444
-Angelica
Written by a customer while visiting Samsung US