 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Average Customer Rating:
3.7
Rating breakdown 953 reviews
5 Stars
485
4 Stars
161
3 Stars
44
2 Stars
61
1 Star
202
69%of customers recommend this product.
(
620 out of
894)
Customer Reviews for Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Customer Rating
1
Freezer and water puddling issues
on February 17, 2018
Posted by: ElwaysOwner
from Florida
Expertise:Intermediate
We moved into our house 3 years ago and bought this refrigerator new in the Fall of 2014. The first issues arose about 12-15 months later and it's been a battle ever since. I'm not submitting anything new here if you read any of the other poor reviews. The ice maker freezes up and water puddles under the deli draw at the bottom. I'm actually going to cancel my repairman from coming this week because I now realize there is NOTHING I can do.
A few other issues: I've noticed mold in between the french doors. The touch screen is sometimes difficult to use when selecting between water, ice and crushed ice.
Sad. Time for a new refrigerator - not a Samsung though.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi ElwaysOwner,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker freezing up and for having a pool of water in your deli drawer. Usually, when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648548
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker freezing up and for having a pool of water in your deli drawer. Usually, when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648548
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker continues to malfunction
on May 1, 2020
Posted by: Anonymous
the ice-maker in this has frozen up and malfunctioned 3 times in the 5 years i have had this device
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 23, 2020
If you are still experiencing issues with your unit, please feel free to contact us by using the information below so we can resolve this as soon as possible for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
5
Good ice maker!
on August 15, 2012
Posted by: LazyShopper
from Houston
Expertise:Intermediate
I researched french door fridges for a few weeks and finally decided on this one. Overall, it had the best ratings from numerous sources.
I love the roominess of this fridge and the versatility of the shelves. My old fridge was 10 years old so it was time to get a new one. This one keeps the produce fresh for much, much longer.
The ice and water taste terrific. And the big surprise was how fast the ice bin fills up. There is an extra bin in the freezer that stays full too.
The delivery guys had to remove the doors to get it through my door to install it, but they did an excellent job and didn't damage it.
I've had it a month and so far no repairs or problems, which was a fear after reading all the nightmare reviews. And spending this much on an appliance is not something I do very often. So I bought the extended warranty just in case. But the fridge is very quiet and I don't expect any problems. If any problems do start happening, I'll try to remember to update this review.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Needs issues fixed
on March 1, 2016
Posted by: Jlbstl
from St Louis
Expertise:Intermediate
Looks great and seems to have great options. Have had for 6 months, refrigerator has a loud cracking noise multiple times a day which sounds very bad like something is broken. Also has an air leak causing ice to melt and refreeze and jam up. I would not recommend this refrigerator, for the high cost and subpar quality I would go elsewhere
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, June 7, 2022
Hello Jlbstl,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it has a loud cracking noise and also has an air leak causing ice to melt and refreeze and jam up. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to help you understand the noises coming from your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109814/ if only water comes out when you try to dispense ice.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144577587.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it has a loud cracking noise and also has an air leak causing ice to melt and refreeze and jam up. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to help you understand the noises coming from your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109814/ if only water comes out when you try to dispense ice.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144577587.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Lesson learned
on February 8, 2019
Posted by: Kelson
We bought the fridge new in 2014. All is well in the beginning and then your extended 4 year warranty is up and then things go south. First, the ice maker constantly freezes and you need to defrost it and now the motor for the twin cooling unit gets ice build up and your unit sounds like a jet engine ready to lift off. Buyer beware, it looks nice and plays nice.....for awhile
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 11, 2019
Kelson, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Do not buy this refrigerator
on May 27, 2019
Posted by: LFro
ice maker freezes up and does not work; has failed 4 times . food in back of the refrigerator freezes samsung does not stand by their product.. thousands of similar reviews posted;
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139823533.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5652
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5652
Written by a customer while visiting Samsung US
Customer Rating
1
Ice dispenser terrible
on July 1, 2016
Posted by: Protech17
from Columbus, OH, USA
Quit working and found out that a couple of my friends have the same problem.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 8, 2022
Hello Protech17,
Thank you for bringing this to our attention. We appreciate your informing us that the ice maker in your Samsung refrigerator quit working. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below is a guide to maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144776027
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate your informing us that the ice maker in your Samsung refrigerator quit working. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below is a guide to maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144776027
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality of the Finish
on September 9, 2016
Posted by: SuperDisappointed
from Neenah, WI 54956, USA
Expertise:Expert
Bought this refrigerator in the Black Stainless finish. This finish scratches extremely easy and looks terrible since it shows the shiney stainless underneath. There is nothing that can be done about it. For the high price this appliance is at, this is a terrible value and will degrade the look of a new kitchen in a matter of days. All you have to do is brush against it as it's extremely fragile. We have no children in the house, just 2 adults and we care for our things. This is very disappointing considering we bought the matching gas range and dishwasher in the same finish and the dishwasher has a scratch too. I would not recommend any Samsung Black Stainless product. Garbage and a waste of hard earned money! Buyer beware!
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US