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Customer Reviews Collected from Samsung US |
Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Average Customer Rating:
3.7
Rating breakdown 953 reviews
5 Stars
485
4 Stars
161
3 Stars
44
2 Stars
61
1 Star
202
69%of customers recommend this product.
(
620 out of
894)
Customer Reviews for Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Customer Rating
5
Great Refrigerator
on July 26, 2015
Posted by: fordman356
from North Carolina, USA
I have had my Samsung refrigerator for about a year now and I love it! It has great storage space , really nice LED lighting , and keeps my food and drinks really cold!
Pros: roomy, attractive finish, easy to clean, quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
this is at best an average refrig
on July 30, 2015
Posted by: rfd48
in less than 2 months, the fan had to be replaced, the ice maker doesn't working properly, etc
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Rainly, Samsung Care, July 5, 2022
Hi rfd48,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker does not work properly.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144663483
Thank you for choosing Samsung, and have a great day!
^Rainly
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker does not work properly.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144663483
Thank you for choosing Samsung, and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
The family like the Ice Maker and clean water.
on August 1, 2015
Posted by: EnthusiastofSamsung
from Raleigh, NC, USA
Expertise:Intermediate
Good product so far. Only about a few weeks. Quiet. Nice lighting. Everything works smoothly.
Pros: Realistic color, Bright display, Durable, Lightweight
Cons: none so far
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This refridgerator is a French door with Great features
on August 4, 2015
Posted by: Doglovers
from Pennsylvania, USA
Expertise:Intermediate
I really enjoy the ice and water dispenser in the door. The doors have lots of storage and the shelves are made to move around.
Pros: Inexpensive, Durable
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything we needed
on August 7, 2015
Posted by: 4dewfreak19
from Temecula,Ca
Expertise:Intermediate
Looks great. functionality is great. space is usable.
Pros: Inexpensive, loads of ice produced
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Missing feature
on August 10, 2015
Posted by: Arbez
from New York, NY, USA
Expertise:Expert
I like the overall model but wish there was a direct open ice bin in freezer to reach in for cubes. Also when I want cubes from outer door I get first water, then chips before full cubes. In addition , the stainless steel finish isn't stainless and needs constant attention. Thank you for asking, and if there's anything I should be doing please let me know.
Pros: Bright display
Cons: see above
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
This product is well designed
on August 11, 2015
Posted by: Civeng
from Maryland, USA
Expertise:Intermediate
We like the French doors of the refrigerator. Bottom freezer is convenient. Freezer drawer must be checked to make sure it is fully closed. Side panel should have been made in stainless steel.
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Overall OK
on August 28, 2015
Posted by: CCQC
from Texas, USA
Expertise:Beginner
I bought this model back in Oct 2013. It's big and has lot of space for storage. The ice maker is noisy and sometimes does scare my family who thought that there were someone knocking on the wall or trying to break in. But, overall it's okay. Recent;y, the gaskets on both french doors have started to curl out. Hence, it's not tightly sealed. I can hear hissing sounds every time after I shut the doors. Not sure if the gasket replacement will be covered by warranty or not. I just hope that my electricity bill will not be spiking up.
Pros: Bright display, lot of space for storage
Cons: gasket wear out in less than 2 years
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hello CCQC,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the ice maker is noisy and the gaskets on both French doors have started to curl out. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA for the warranty coverage of your product. You can also visit this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580058.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the ice maker is noisy and the gaskets on both French doors have started to curl out. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA for the warranty coverage of your product. You can also visit this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580058.
-Noraina
Written by a customer while visiting Samsung US