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Customer Reviews Collected from Samsung US |
Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Average Customer Rating:
3.7
Rating breakdown 953 reviews
5 Stars
485
4 Stars
161
3 Stars
44
2 Stars
61
1 Star
202
69%of customers recommend this product.
(
620 out of
894)
Customer Reviews for Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Customer Rating
1
Poor
on September 8, 2016
Posted by: Posie
from Sharon, OK
The icemaker freezes up continually. I have been battling this problem since I purchased it.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 13, 2022
Hi Posie.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker freezes. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144401446
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker freezes. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144401446
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on September 9, 2016
Posted by: LivesinPA
from Altoona, PA
Expertise:Expert
I just set up this refrigerator, so I can't say how it will do long term yet, but it is working great so far. Cooling down quick for the first time from 80F day. Love having the water and ice dispenser and they are simple to select the desired dispenser. The controls are simple to use and very clear. I like the configurability inside with the shelves. The unit is also quiet so far, although I'm not making ice yet. And the last part that really sold me on the refrigerator over other models is the top tray of the freezer pulls out with the freezer drawer. There is a little lip for the drawer to catch on, most items I need quickly are right there without having to reach in under and pull the top draw out. This sold me on the frig.
Pros: Inexpensive, quiet, looks good
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Refrigerator
on September 10, 2016
Posted by: RVC1
from Illinois
Expertise:Intermediate
Good unit - lots of features - Fits and finishes are very good
Pros: good looking unit
Cons: na
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Value
on September 10, 2016
Posted by: Wendyo
from Utah, USA
Expertise:Beginner
Sleek design, and a good price for the features. I am having an issue with the water/ice maker. I hope it's just user error. ?
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ice maker poorly designed
on September 11, 2016
Posted by: PugMelvin
from Oregon
Expertise:Intermediate
While the unit does have a lot of nice features, the ice maker doesn't shut off when full. You have to remove the cover, turn the unit off, remove the bucket, transfer ice to another container, place in frezzer, re-install bucket and make more ice. Quite inconvienent for this day and age. How about an upgrade?
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations, fix the ice maker
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
4
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi PugMelvin.
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser making too much ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408544
^Camille
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser making too much ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408544
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Most Beautiful Refrigerator
on September 12, 2016
Posted by: Lagrangegirl
from Debary, Fl
Expertise:Expert
This is the most beautiful refrigerator I have ever had - and I've had a few! Now the kids and the grandkids (who are all grown by now) can simply stare in awe at this magnificent machine that helps complete our kitchen. I love the color and the ease of keeping it clean. Thank you so much!
Pros: Bright display, Realistic color, Durable, large
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Fridge
on September 12, 2016
Posted by: Anonymous
from Virginia, USA
Expertise:Expert
So far so good. We really like this New fridge. Really like the LED lights and the space.
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly Great
on September 15, 2016
Posted by: Wish4moreice
from Chesnee, SC 29323, USA
Expertise:Expert
The space is great ,easy to use. My only problem is that the ice maker has a very small box and dispenses slowly. We use a lot of ice and have to purchase it when having guests. For a very large and expensive fridge, the ice dispenser sucks
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US