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Customer Reviews Collected from Samsung US |
Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Average Customer Rating:
3.7
Rating breakdown 953 reviews
5 Stars
485
4 Stars
161
3 Stars
44
2 Stars
61
1 Star
202
69%of customers recommend this product.
(
620 out of
894)
Customer Reviews for Samsung - 24.6 Cu. Ft. French Door Refrigerator - White
Customer Rating
5
We love our new refrigerator!
on June 26, 2017
Posted by: loveracing
Expertise:Expert
We have only had this for 1 week but we are happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this Fridge
on June 27, 2017
Posted by: DeadDest
Expertise:Intermediate
Having the freezer at the bottom makes so much more sense than those other models. Water Dispenser is CRAZY fast (could be my water pressure). I love this fridge!
Pros: Bright display, Realistic color, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always wanted the French doors.
on June 30, 2017
Posted by: TheBishop1953
from Wilmington , NC
Expertise:Intermediate
Great product for a reasonable price. Very well configured for the space.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT SPACE!
on July 6, 2017
Posted by: YMCADaryl
from Caledonia, MI
We love the space that this refrigerator provides. We moved from a side by side to this one and the amount of storage is a huge difference. We just wish that we didn't need to change our cupboard for the extra inch in height, but Samsung is no different than any other brand. If we wanted 36" width, we had to take the extra height.
Pros: great space.layout
Cons: height (by 2")
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
High end product at an entry level price.
on July 16, 2017
Posted by: EEK86
from Marquette, MI, USA
Expertise:Expert
Samsung has a history of manufacturing high end products for the masses and this fridge is another fine example of that. After researching similar refrigerators I came to the conclusion that Samsung builds high quality appliances that they stand behind. If there is ever a recall or a later known defect I know that Samsung will make it right. The deciding factor in this purchase was Samsung's outstanding business ethics.
Pros: Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Look, overall very nice. Ice maker the worse design ever.
on July 21, 2017
Posted by: mrballs44
from Senoia, GA 30276, USA
Expertise:Intermediate
We have really enjoyed our 25 cu in Samsung Fridge. Features are nice, overall good performance. The reason I wouldn't recommend this refrigerator is all based around the ice maker/dispenser. We purchased the 5 year all covering warranty (non manufacture warranty). We have had the repair out on 4 separate occasions, every time was due to the ice maker. The guy got to know us pretty well. He got paid so he was happy to keep coming out. After some discussion it seems as though the seal between ice making compartment and the fridge is poor, which allows air into the ice maker, which eventually builds and freezes on the walls and maker to the point that ice is blocked and won't make. Additionally, the seal where ice is dispensed is poor design. Every time ice dispenses, a good bit of water comes out first. Seems an ice cube or three make it to the refrigerated portion and melt. If the melted cube(s) doesn't come through the dispenser, it leaks on the floor when the left door is opened.
We just deal with it, but for the amount paid I'd like to wear and tear are the only signs of use.
Pros: looks nice, good amount of fridge/freezer space
Cons: Did not meet expectations, Poor quality, ice maker beyond poor
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
NEW SAMSUNG REFRIGERATOR
on July 21, 2017
Posted by: Ramboetta
from Hamilton, MO
Expertise:Expert
[This review was collected as part of a promotion.] Just got our new Samsung refrigerator and we are so in love!!! More
than we could of asked for!!!
than we could of asked for!!!
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on July 25, 2017
Posted by: Gayle999
from Seattle, WA, USA
Expertise:Beginner
I bought this refrigerator 4 years ago. The ice maker stated acting up one month after the warranty ran out. It's given me nothing but trouble since. Now the bucket won't come out, so I have no ice at all. I will never buy another Samsung product.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello Gayle999,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator started acting up one month after the warranty ran out, and now the ice bucket won't come out. We apologize for the inconvenience this has caused you, especially since you have no ice. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144557209
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator started acting up one month after the warranty ran out, and now the ice bucket won't come out. We apologize for the inconvenience this has caused you, especially since you have no ice. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144557209
-Angelica
Written by a customer while visiting Samsung US