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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Noisy fridge
on May 25, 2017
Posted by: UnhappyCustomer2017
from Massachusetts, USA
Within months of getting this fridge we had loud noises at all hours of the day. We had several technicians come out to look at it and prescribed band aid solutions that did not address the problem, which I think is by design. I am disgusted since I bought all new kitchen appliances and a washer and dryer made by Samsung. I thought they were quality built... I guess I was wrong.
Cons: Did not meet expectations, Poor quality, nosiy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 21, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144428968.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144428968.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
The future now
on July 10, 2017
Posted by: xishanqingyuan
Expertise:Expert
The Samsung refrigerator is very elegant both exterior and interior, with a diverse ability to use the interior I'm multiple configurations utilizing space and making it an enjoyment to work with, the water and ice functions our excellent and easy ro use. the Lower freezer allows easy and multiple storage configurations. I would reccomend this model to everyone.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Lighting Is Great
on September 2, 2017
Posted by: Kimboc
from Alabama
Expertise:Expert
This is a great all round product. I really like the lighting system. You can see everything clearly in the fridge as well as the freezer.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
wouldn't buy again
on September 13, 2017
Posted by: shellybeans
from macedon,ny
Expertise:Expert
Disappointed with the following:1:Ice is to small, melts to fast. Ice dispenses too slowly.2: Frustrated with the amount I have to clean the stainless steel. Thought it was resistant to finger prints turns out it shows everything. 3:Amount of room for taller items is lacking 4:when you pull out the freezer drawer the top part barely pulls out making it hard to see the things in the back. 5:Dont spill anything on top of the drawers in fridge. Its not easy to clean under the seal.6:never had to turn off the water to replace the water filter before.7:I don't like how the water dispenser shuts off when I open the door. 8:I can never get it to look organized Missing by side by side
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi shellybeans,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648713
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648713
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
PREPARE TO CLEAN AND CLEAN
on October 12, 2017
Posted by: VJDinBowie
from Bowie, MD, USA
Expertise:Expert
This is a VERY nice looking Refrigerator and spacious....but....the ice cubes that come out are SMALL and sometimes shoot ALL OVER THE FLOOR if your glass isn't TIGHT up against the dispenser. And the Stainless shows EVERY little fingerprint, unlike the Stainless one it replaced. I also think that the interior glass shouldn't 'fog up' every time I open the door. I've read thru the manual and cannot find a possible solution.
Pros: Bright display
Cons: Did not meet expectations, ice maker inefficient, stainless shows every fingerprint
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 29, 2022
Hello VJDinBowie,
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator dispenses small and sometimes shoots all over the floor, and the product also shows fingerprints. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try when the ice dispenser in your Samsung refrigerator dispenses small ice cubes.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
The links below contain information about a plan to keep your Samsung refrigerator clean for reference.
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.youtube.com/watch?v=vWp2bnE3uhQ
I've also included a video link to learn more about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144455758
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the ice dispenser in your Samsung refrigerator dispenses small and sometimes shoots all over the floor, and the product also shows fingerprints. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try when the ice dispenser in your Samsung refrigerator dispenses small ice cubes.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
The links below contain information about a plan to keep your Samsung refrigerator clean for reference.
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.youtube.com/watch?v=vWp2bnE3uhQ
I've also included a video link to learn more about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144455758
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Performance
on March 30, 2018
Posted by: Eagles2018
from Florida, USA
Expertise:Intermediate
I do not know if the people who purchased this refrigerator have the extended warranty, or had it more than one year. After my first two years with this refrigerator, I have had nothing but problem. However, the problems started right after my warranty expire. I had/have freezing in my ice maker, fan motor going out, and/or now what looks like my compressor. I purchased this refrigerator based on the capacity and the rating that it received in 2015, and now I see that it's still be rated an 82. However, if you google Samsung refrigerator errors, you would see that there are several consumer venting their dissatisfaction of this particular product, and if you read what they are saying they all state that they would NOT RECOMMEND Samsung refrigerator to a friend, or even any enemy. I have been having problems and I have come to conclusion, that I will put this refrigerator out for recycle and purchase anything but a Samsung refrigerator.
Pros: Inexpensive
Cons: Did not meet expectations, Poor quality, poor peformance, consisting problems, poor installation for ice maker, fan motor goes out
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi Eagles2018,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144647679
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144647679
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Junk
on July 27, 2018
Posted by: Bill32
from Eas Islip, NY
Expertise:Intermediate
Known design issues with this unit. Google back wall ice and Samsung Refrigerator and you will see what I mean. These are faulty units . DO NOT BUY . Look at all of the bad reviews
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, August 27, 2018
Hi there I'm sorry to see how disappointed you are and we can help with that. To have a better experience with your fridge, please get in contact with us through our social media platform 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to find a solution for you.
^Gaby
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung to find a solution for you.
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
Best refrigerator ever
on November 6, 2018
Posted by: bob bob
from st simons island ga
Expertise:Expert
Great Refrigerator! All storage is perfect. The shelves are easily adjusted to changes.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, September 26, 2019
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung’s French Door Fridge and its innovative design that make life easier. Welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US