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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Terrible ice maker
on January 14, 2019
Posted by: TimbooSlice
from Corona, CA
Expertise:Intermediate
We have had this model for about 4 years and have found that the ice maker is the absolute worst part of this refrigerator. The milky-colored ice I can live with but the auger that moves the ice from the bin breaks most of the whole pieces into little chunks so you end up with half pieces, chips, and a few whole cubes. That is only 1 problem with the ice service. The other major concern is the slow speed at which the ice is dispensed. Clink, rrrrr, clink, rrrrr, clink, etc., it takes about a minute to fill a pint glass.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 18, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
3 repairs in under a year
on June 18, 2019
Posted by: ErinV
from Bay Area, CA
[This review was collected as part of a promotion.] nothing but trouble! samsung knows this model is riddled with problems, yet they continue to sell it. beware. buy a different refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 21, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Really bad Ice Maker
on December 13, 2019
Posted by: Carlos
from USA
ice maker unit does not produce ice, the unit does not defrost the system making ice keeps accumulating in the resistance, and blocking the system, it is a really bad unit that i would not recommend
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 17, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Ice maker is making some ice but not enough: http://bit.ly/2GKpzkR
• Ice Maker is Not Working: http://bit.ly/2PzFPH7
• Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
Thank you for being a part of the Samsung family! ^Cat
• Ice maker is making some ice but not enough: http://bit.ly/2GKpzkR
• Ice Maker is Not Working: http://bit.ly/2PzFPH7
• Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Will never buy a Samsung again
on January 21, 2020
Posted by: Rachael
from Colorado
the icemaker repeatedly freezes up and stops working. have spent lots of money out of pocket to have it "repaired" and still have issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 22, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Frig
on March 27, 2020
Posted by: Lanny
from Hixson, TN
we have had a samsung for about 4 years and it is the worst. the ice maker is junk, never buy another
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 5, 2020
I'm terribly sorry for your experience. I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. We will work on improving our products and services to meet future expectations. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Are they still making this?
on May 9, 2022
Posted by: HJJ1
i bought this fridge years ago, and i've hated it since the day i bought it. my biggest complaint is the ice maker. it is the slowest ice maker and it takes forever to get a piece of ice, and the cubes come out almost one-by-one. our friends own the same exact fridge ironically, and they too have the same complaint so it's not just us. the water is just as bad. i have to fill up my son's water bottle for school and sports and i feel like i'm standing at the fridge for an eternity to get water. even just a cup of water to make coffee. now my flapper on the door is broke so i jumped on here and was shocked to see they still make this piece of crap. we won't buy a samsung fridge again. they got good tv's.....just not refrigerators.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Trisha, Samsung Care, May 25, 2022
Hi HJJ1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice and water dispenser issues. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144535683
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice and water dispenser issues. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144535683
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Nice refrigerator eith a major flaw
on June 18, 2022
Posted by: Smaci
the ice maker is constantly freezing over. you have to take a hair dryer to it to thaw it out and then reset it. it happens every 2 to 3 months. when it does work the ice is soft.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Nightmare
on July 7, 2022
Posted by: sorry we bought a Samsung
from Long Island,NY
Bought Samsung 28 cubic foot French door refrigerator. The design is terrible ice makers are faulty and broke in the first 3 months. Trying to get service is time consuming being bounced from retail store to over seas representatives who merely read from script. The final straw is the refrigerator completely died and now have had no frig for over one month. I also had to throw away my freezer items and frig items since it spoiled.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 11, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling and the ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home and it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144682225
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling and the ice maker not making enough ice. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home and it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144682225
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US