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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Ice maker
on January 22, 2024
Posted by: Walt
from Tenn
Ive had this refrigerator for 5 years and im only 3rd ice maker! I will never again buy a Samsung refrigerator
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy Rainly, Samsung Care, January 23, 2024
Hi Walt,
We appreciate you sharing your sentiments about the ice maker. Let us assist you.
We would love to know more about your ice maker concern and speak to you directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We appreciate you sharing your sentiments about the ice maker. Let us assist you.
We would love to know more about your ice maker concern and speak to you directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
Really Tired of the Ice Maker
on July 22, 2018
Posted by: Buyicebythebag
from St. Louis
Expertise:Intermediate
This is decent looking and convenient refrigerator. The ice maker, however, is nothing but problems. It seems to freeze the ice dropping mechanism and quits producing ice. The only fix I have had luck with is using a hair dryer to melt the ice and let it clear. The ice maker can’t be removed easily for thawing purposes. The ice drawer can’t be reached by hand, so the only way to make it work is pull it all the way out. I find that it’s easier to buy ice from the store than to deal with this piece of junk. It’s especially bad in higher humidity than during the winter.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, July 24, 2018
Hello there.
I'm happy to see that you like the refrigerator, and I would like to help with the ice dispenser symptom. Do not use a hair dryer to attempt to loosen the ice bucket. This will damage the refrigerator. I recommend following the steps on this link (https://bit.ly/2LlEmqm) that will make a difference when it comes to the ice dispenser functionality. If after doing this you need further assistance, please get in contact with us through our social media platform:
1-Facebook Messenger:http://m.me/samsungsupport
2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG.
^Gaby
I'm happy to see that you like the refrigerator, and I would like to help with the ice dispenser symptom. Do not use a hair dryer to attempt to loosen the ice bucket. This will damage the refrigerator. I recommend following the steps on this link (https://bit.ly/2LlEmqm) that will make a difference when it comes to the ice dispenser functionality. If after doing this you need further assistance, please get in contact with us through our social media platform:
1-Facebook Messenger:http://m.me/samsungsupport
2-Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-SAMSUNG.
^Gaby
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker freezes over
on February 17, 2019
Posted by: Angrycostumer
from El Paso Tx
Expertise:Intermediate
I will never buy a Samsung Refrigerator ever again. The ice maker freezes over and water always leaks out of it. Samsung should recall the ice makers and make it nice for their customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139200354.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
LEAKS AND HAS CONSTANT ICE JAMS
on April 14, 2019
Posted by: LC462
from Oklahoma
Expertise:Intermediate
Repeated ice build up in ice maker and it leaks water out of the ice dispenser door constantly. The catch tray fills up with water and then overflows all over the floor and door. They have been out to "fix" it 5 times and it still does the same thing! Buy a different model!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, April 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Not recommended if you have wood floors
on December 12, 2018
Posted by: CoFamily
from Colorado
Expertise:Intermediate
We purchased this fridge 4 years ago. We love the look, the beverage door but were very disappointed when we began to have ice maker issues 2 years in. We initially would have issues with the ice maker freezing up and the cheese tray would then begin to collect water. With time it has only worsened, now the entire area under the cheese tray fills with water, so much so I can splash, it then begins leaking in to the freezer drawer and on to our new wood floors. Needless to say, we are less than pleased. Fortunately we've been home when this has happened and able to clean up quickly but there us still evidence of our floor swelling and we're afraid to go out of town. I'll have to find a sitter for our fridge. Extremely dissatisfied. Love my TV and phone but never again will I recommend or buy Samsung appliances
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139158404.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
The design has numerous flaws
on April 24, 2017
Posted by: RJfromtheNJ
from New Jersey
Expertise:Intermediate
Upon first glance, the refrigerator looked great. However, soon after, we began noticing little flaws in the design of the fridge. The top shelf is fixed to the ice machine on the left, leaving the top shelf unadjustable. The middle shelf is limited in how high it can get also due to the ice machine which leave the bottom shelf slightly too low for larger jugs such as milk or bottles of soda. The only good spot to keep the is on the door which does not have enough space for more than two bottles.
When closing the doors, frequently, the left door will stay just a little open. This is enough for cold air to flow out of the fridge, but not easy to catch if you are looking directly at the fridge. The alarm on the door does not catch this, and we've returned to the kitchen to find the temperature in the 40's or 50's
Another small oversight on our part, was the lack of a rack for a butter dish on the door. I know, its the little things, but they all add up.
The next issue we have, is the lack of clearance for putting food in the top rack of the freezer. When we want to put a carton of ice cream in the freezer, we need to open the refrigerator doors to give us enough room to squeeze the carton in to the freezer.
Pros: Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker and Cooling Area
on January 16, 2017
Posted by: breese96
from Dallas TX
Expertise:Expert
The ice maker continues to frost over and requires that I defrost the unit every week. The inside back panel has also frosted over and the ice build prevents the cooling fan from working.
Cons: Did not meet expectations, ice-maker freezes over, water dispenser leaks, fan ices up and prevents cooling.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi breese96.
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ the icemaker continues to frost over, and the back panel has also frosted. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Items freezing in the fridge compartment - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408391
^Camille
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ the icemaker continues to frost over, and the back panel has also frosted. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Items freezing in the fridge compartment - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408391
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Owned less than 2 yrs ice maker doesn't work
on December 20, 2017
Posted by: Consumernomore
from Texas
Expertise:Intermediate
Ice maker quit working after we changed the filter for first time (about 6 months). Followed directions and within 3 wks ice built up so bad maker stopped working now every other week I9 have to defrost and chip away the ice in the back. Expensive fridge to have stopped working. Will never buy another Samsung product.
Cons: Did not meet expectations, Poor quality, ice maker quit working
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator quit working and built up ice severely. We apologize for the inconvenience this has caused you, especially since you have to defrost and chip away the ice. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information on maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382457
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator quit working and built up ice severely. We apologize for the inconvenience this has caused you, especially since you have to defrost and chip away the ice. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information on maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382457
-Angelica
Written by a customer while visiting Samsung US