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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Ice Maker repeatedly gets frozen and quits making ice
on April 15, 2018
Posted by: luckycat
Purchased this refrigerator in 2016 and was very happy with it at the time. Then we started to have trouble with our icemaker not working. We have had to call the repair company to get the ice machine working a few times. Also, water is always leaking from the ice maker and leaks inside the refrigerator.
I am concerned because the repairs only provide a temporary fix and the refrigerator is only two years old. It is unacceptable to have a new appliance in this condition. This seems to be a design flaw that causes ice melting then freezing up the dispenser.
Disappointed in our purchase and would like to return it, but cant.
Pros: looks nice
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello luckycat,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is not working and leaks. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
The links below contain the troubleshooting steps to try when water leaks in a Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443698
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is not working and leaks. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links containing the troubleshooting guide you can try when you have an ice maker issue and how to maintain the ice maker in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
The links below contain the troubleshooting steps to try when water leaks in a Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443698
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Buy If You Want Ice
on May 22, 2018
Posted by: Kelly732
from Sherman, TX
Expertise:Intermediate
We were very happy with this fridge. It worked fine the first 2 years then we started getting frost build up in the icemaker. Next when you put your glass under the dispenser for ice you would get a bath as melted ice ran out the flap door.
After looking online I saw this was a common problem. I defrosted the icemaker and it worked for a few days then same issue again. After several defrost it stop making ice all together. If I hit the reset button it will dump ice then will chime a few minutes later and stop working. So apparently if I want ice I have to hit the reset button each time to get it to dump. Really Samsung? I should not be having this issue with a fridge that is less than 4 years old. This is a design defect that is affecting lots of consumers. Samsung should recall the icemaker and make it right.
I will definitely avoid Samsung appliances in the future. I think they need to stick to electronics.
After looking online I saw this was a common problem. I defrosted the icemaker and it worked for a few days then same issue again. After several defrost it stop making ice all together. If I hit the reset button it will dump ice then will chime a few minutes later and stop working. So apparently if I want ice I have to hit the reset button each time to get it to dump. Really Samsung? I should not be having this issue with a fridge that is less than 4 years old. This is a design defect that is affecting lots of consumers. Samsung should recall the icemaker and make it right.
I will definitely avoid Samsung appliances in the future. I think they need to stick to electronics.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy Rainly, Samsung Care, April 6, 2022
Hi Kelly732,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience since there's a frost build-up in the ice maker, and there's water coming from the ice dispenser. You also experienced that the ice maker stops working.
To help you with this, I will provide you with a link that indicates the troubleshooting guide if the ice maker stopped working.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Here's a link, if there's a frost build-up in the ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
Also, here's a link for the ice dispenser issue: https://www.samsung.com/us/support/troubleshooting/TSG01109814/#some-water-comes-out-when-i-try-to-dispense-ice.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374401
^Rainly
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience since there's a frost build-up in the ice maker, and there's water coming from the ice dispenser. You also experienced that the ice maker stops working.
To help you with this, I will provide you with a link that indicates the troubleshooting guide if the ice maker stopped working.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Here's a link, if there's a frost build-up in the ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
Also, here's a link for the ice dispenser issue: https://www.samsung.com/us/support/troubleshooting/TSG01109814/#some-water-comes-out-when-i-try-to-dispense-ice.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374401
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker
on August 6, 2018
Posted by: Sylwia
from Los Angeles, CA
Expertise:Expert
I'm not sure why only now it comes out in reviews (exactly a year since purchase so no longer under the warranty) that the ice maker is leaking water into the ice tray chamber causing it all to freeze over the mechanism that dispenses the ice. Currently have it on ice maker off so I don't have to defreeze it each time and cleaning up a huge mess. That much for the ice and water in the door feature...
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Rafael, Samsung Care , August 29, 2018
Hi Sylwia! Let me help you with your unit. On this link: https://bit.ly/2Pivn6R you will find some tips on how to prevent frost from forming in the ice tray chamber. If this remains, feel free to get in contact with us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but Problems
on December 14, 2018
Posted by: The Cook
Expertise:Intermediate
We bought this fridge in 2014 and it has been nothing but a headache. It's more than just problems with the icemaker - the inner guts of the fridge easily get covered with ice. This causes all kinds of very loud noises and after a certain amount of time, the temperature regulator will not work right. Appliance repairmen have to take everything apart and de-ice it. Then it works fine for awhile ---until the ice builds up again. Apparently there is no fix for this as it keeps happening over and over. As one positive, I do really like the design of the door-in-a-door. I have looked at other fridges out there and so far no one makes one like this.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 11, 2019
Know that you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
I love the door within the door feature.
on September 17, 2014
Posted by: bopowell34
Having immediate access to drinks and frequently-used items is great and keeps the rest the fridge cold.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on December 22, 2014
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Extremely happy with my new fridge ! Tons of storage room and so easy to actually see what is in the refrigerator. Lots of storage space on the doors. Love the convenience of being able to adjust the height of all the shelves and the sliding shelf for tall items. Freezer with upper drawer make it easy to organize. Only thing that would be better is more ice...we use lotsa ice :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung Fridge
on January 30, 2015
Posted by: sa4720k
from Ashburn, VA, USA
This fridge is beautiful. It has all of the features I wanted. I love the french door design and the stainless steel finish. I also love the interior lighting. There's plenty of room both in the fridge and the bottom freezer for all of my food and drinks. I also love the small convenience door (which I call the peek-a-boo door). I don't have to open the big doors all the way to get to the small stuff, and that saves energy with it's "metal cooling" interior door surface.
If there was any complaint it would be that due to its size the compressor hum is a bit louder than smaller refrigerators. I just wish there was some sort of sound dampening around the motor. Otherwise, it's a wonderful piece of technology and I love it. Kudos to Samsung!
Pros: Bright display, Inexpensive, beautiful design, stainless steel, roomy, great interior lighting
Cons: compressor hum
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Ms. Samsung, HQ, February 3, 2015
Thanks for the feedback, sa4720k! We're very glad to know you love your new Food Showcase French Door Refrigerator. If you haven't done so already, it may be helpful for you to review the online Troubleshooting Guide articles regarding noises in the fridge since it may be possible to minimize or even eliminate them; click here: http://bit.ly/1uUOXW2
Regards,
Ms. Samsung
Regards,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Refrigerator I have ever owned!
on July 25, 2016
Posted by: Sungurl
from Fort Lauderdale, FL, USA
Expertise:Expert
I did a lot of checking out of refrigerators before deciding on buying this one. I checked out the Internet and then went to all the stores to physically look at and see the products. This one has the best design. It is amazing how much we are enjoying using it. I can see everything so easy now. No wasting of food because I thought I needed something and then would buy another only to find that I already had bought it before . The lighting is awesome and so much space. The price was fair compared to all the other ones that I checked out. I was worried about the bottom freezer but it is so easy to access and also as I wrote, can see everything .
Love the wide open space, adjustable shelves, cool drawers, I could go on and on.
We all are so happy with our new refrigerator. This is the one!!!!!!!!
Love the wide open space, adjustable shelves, cool drawers, I could go on and on.
We all are so happy with our new refrigerator. This is the one!!!!!!!!
Pros: Bright display, Realistic color, Inexpensive, stainless steel easy to wipe and clean
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US