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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Great Features!
on October 31, 2018
Posted by: AliG15
from Miami Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I could not express how happy I am with my purchase, loving my Fridge. Happy with my choice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very quiet and spacious
on July 29, 2014
Posted by: Lexingtonone
This is a very quiet refrigerator . It has plenty of space and with the second ice maker entertaining with out buying ice at the store. Plenty of room for everything.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Performance + Design
on August 12, 2014
Posted by: Powerdae
from Los Angeles, CA
Expertise:Intermediate
I like the design and the performance.
It is so quite I can barely hear the motor sound too.
I love it.
It is so quite I can barely hear the motor sound too.
I love it.
Pros: Bright display, Inexpensive, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great replacement
on September 5, 2014
Posted by: frugle
from Indiana, USA
Expertise:Intermediate
replaced a side by side with this french door model. much easier to access food set up went great. Ice maker just does keep up during these hot months, and it is a little noisey. temp stays constant and everything works well. have had it for about 2 mo. now.
Pros: Bright display, Realistic color, easy access, constant temp
Cons: not a lot of ice
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge, but ice?
on November 22, 2014
Posted by: CKkei
We like our new fridge so far but our two complaints are the ice maker not producing much ice and the freezer door not opening far enough to work with. We use an Ice Tea Maker that calls for 3qts of ice and we empty our ice maker which is not convenient at all. We had a Samsung fridge before this, a much less expensive version that we almost bought again, and it made a lot more ice than this one. The bottom freezer feature would be nicer if it had more organizational components too. Coming from a side-by-side freezer, this one is very crowded and we often have to dig for things. Plus the door itself does not pull out far enough to easily access the top drawer.
For the price, the look and extra features, like the showcase door, the fridge is great. But I think this one was rushed out of the design room a little too soon.
For the price, the look and extra features, like the showcase door, the fridge is great. But I think this one was rushed out of the design room a little too soon.
Pros: Bright display, showcase door
Cons: low capacity ice maker
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Ms. Samsung, HQ, November 26, 2014
Hi CKkei,
Thanks for the feedback! The Ice Master ice maker in this model is designed to produce up to 10 lbs of ice per day, though the bucket can hold only 4.2 lbs. It may help in your situation to empty the ice bucket into a secondary container as it fills to maximize the amount of ice that will actually be produced on a daily basis. Dispensing ice regularly will also help to prevent it from piling up in one spot inside the bucket which may cause it to stop producing because it "thinks" the bucket is full.
With regard to the freezer drawer, the main compartment should be able to pull out 17-5/16". If yours isn't pulling out that far you may just need to pull it more firmly until the rails are thoroughly lubricated. The upper freezer drawer should pull out automatically when the main drawer is opened. If it doesn't it may not be installed correctly.
I hope these suggestions help you get the most out of your RF28HDEDBSR!
- Ms. Samsung
Thanks for the feedback! The Ice Master ice maker in this model is designed to produce up to 10 lbs of ice per day, though the bucket can hold only 4.2 lbs. It may help in your situation to empty the ice bucket into a secondary container as it fills to maximize the amount of ice that will actually be produced on a daily basis. Dispensing ice regularly will also help to prevent it from piling up in one spot inside the bucket which may cause it to stop producing because it "thinks" the bucket is full.
With regard to the freezer drawer, the main compartment should be able to pull out 17-5/16". If yours isn't pulling out that far you may just need to pull it more firmly until the rails are thoroughly lubricated. The upper freezer drawer should pull out automatically when the main drawer is opened. If it doesn't it may not be installed correctly.
I hope these suggestions help you get the most out of your RF28HDEDBSR!
- Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
3
Loud
on July 1, 2014
Posted by: WaningSamsungAdvocate
from Madison, WI, USA
Expertise:Intermediate
I was very happy to receive a new refrigerator after my 8 year old GE quit working, however, once the elation of finally having the luxury of refrigeration ended, I quickly noticed that this refrigerator has a VERY LOUD noticeable deep hum when it is running, I don't believe it is the fan, likely the compressor. I have ensured the unit is level as well.
I can hear this through the wall shared with the garage. Yes the deep hum permeates the wall, and i can hear it in the garage.
I am almost embarrassed to have visitors over because the noise is so significant and disrupting, my previous refrigerator (RIP) was not even in the same league when it comes to how much noise the appliance produced.
Sadly I think people will have a poor impression of Samsung refrigerators when they visit my home because this noise is very noticeable.
Pros: Bright display, Realistic color
Cons: Poor quality, Did not meet expectations, loud
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello there,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600413
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144600413
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT purchase a Samsung Refrigrator!
on May 6, 2014
Posted by: Houstonmom
They finally exchanged my refrigerator (RFG297HDRS French Door 29 cu ft) I purchased in late November 2013, with this refrigerator last week.
The reason I received the exchange was because it was SO loud! I accepted this refrigerator that was smaller, and not as nice; but it was the newer model. This model is LOUDER… then the last one. I do not understand how my Samsung dish washer is so quite, but they cannot make a refrigerator that is quiet… For the price you pay, you would think it would be a good quality product from day one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi Houstonmom,
Thank you for bringing this to our attention. Our sincere apologies that your fridge is loud. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144830390, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for bringing this to our attention. Our sincere apologies that your fridge is loud. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144830390, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Revived possibilities
on August 24, 2014
Posted by: Plzdsshoper
Expertise:Intermediate
This refrigerator has special meaning due to the relief for my disabled husband's pain! Having the freezer on the bottom has allowed us to revive our life cooking.....we compared and found the Samsung met all our dreams and the features we wanted plus great reviews! I agree and am very happy with this product and the service at the store and delivery. Thanks to all of the people who helped us.
Pros: Durable, great price, dependable quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US