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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Great features
on July 29, 2016
Posted by: Elbeauty62
from Exeter Calif.
Expertise:Expert
Love my new Samsung refrigerator. ...it holds so many groceries that I can see and find everything im looking for at a glance. No more searching and trying to find something way in the back. The freezer section holds so much I was able to empty and turn off our garage freezer. Im very pleased.
Pros: Bright display, Durable, spacious
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cool features
on July 1, 2017
Posted by: Henry4321
from Fresno, CA, USA
Expertise:Intermediate
Samsung always pushes technology to its absolute best. I would recommend it to family and friends
Pros: Bright display, Realistic color, Durable, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy if you want to clean
on August 22, 2018
Posted by: Dont buy
from Louisville
Expertise:Expert
Unless you have a team of engineers in your house, don't expect to pull the shelves out and clean. I would like to talk to the engineers who designed the tiny tabs you have to push and then pull out a shelf that will not fit out the opening. Worst design I have ever seen.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Rafael, Samsung Care, August 23, 2018
Hi there! I'd love to turn this around for you. Refer to page 29 in your user's manual: https://bit.ly/2dx0Akt which gives you some tip on how to put out the shelves of your refrigerator.
^Rafael
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
FIX YOUR ADVERTISED DIMENSIONS
on October 22, 2014
Posted by: none3454567
I just had this fridge delivered, and it says it is 35 3/4" wide, BUT IT'S NOT! The majority of this fridge is that wide, but there's two fan grates on the left and right sides (also not in the pictures on the website!) that each stick out about 1/8". Additionally there's a plastic lip on the sides underneath the doors that stick out about 1/4" on either side.
So if you are thinking of buying this fridge, make sure you have around 37" of width for it to be able to fit, or else you'll get to spend an afternoon sanding down cabinet trim like me!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Looks great in the store!
on December 18, 2014
Posted by: LacrosseMom
from Billerica, MA, USA
Expertise:Intermediate
This refrigerator looked great in the store empty, but once I got it into my home and began filling it with groceries I noticed it did not accommodate the different size containers and bottles. The bins on the left door by the ice maker is very narrow.
I wish I purchased the refrigerator without the ice maker on the door. This was an expensive lesson.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
2
Value
3
Response from Samsung USBy Chrystel, Samsung Care, August 11, 2022
Hi LacrosseMom,
Thank you for sending this review. We are saddened that this didn't meet your expectations, as there is inadequate space to stack food items properly. I understand how essential it is to have your fridge fully organized. This is not the experience we want you to have. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for some Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may also watch our youtube video for more helpful tips:
https://www.youtube.com/watch?v=pN8js9mZrXI
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
One (1) year Parts and Labor on Refrigerator
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144789689
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
should come with ear plugs
on September 20, 2014
Posted by: goindeaf
How can a manufacturer produce such a noisy product for residential use? Compressor is extremely loud, Purchased this based on design, too bad it is so loud.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, June 7, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy and the compressor is loud. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144575620.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's noisy and the compressor is loud. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144575620.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great product
on July 10, 2014
Posted by: hotinaz
from Tucson, AZ, USA
Love this Refrigerator! My only concern is the ice maker. When I push the bar for ice, dribbles of water come out first then the ice. The ice is really wet, like it's not quite ready and it doesn't last very long before it melts. I mean it melts fast... Everything else is wonderful.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Freezer space is good , fridge is too small
on September 9, 2014
Posted by: ShazShaz
from Texas, USA
Expertise:Intermediate
A lot of space in the upper part of the fridge is poorly utilized reducing storage and space efficiency .... It had no butter or egg storage and the deli drawer divider can not be easily moved or opened.... The worst is the ice box which doesn't have an easy remove button or lever. It cools well .
Pros: looks pretty
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Chrystel, Samsung Care, August 10, 2022
Hi ShazShaz,
Thank you for sending your feedback. We understand you're concerned with your Samsung Refrigerator, as there is no butter or egg storage, the deli drawer divider can't be easily moved, and the ice box has an easy remove button. I understand that you want to use your Fridge's full potential. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly check out the Tips for an organized Samsung Refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Stacking your Fridge properly:
https://www.youtube.com/watch?v=pN8js9mZrXI
Samsung Refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
You may also check pages 29-31 of the user manual to learn more about removing/relocating your Samsung refrigerator's accessories.
https://downloadcenter.samsung.com/content/UM/201904/20190418154924614/DA68-02953A-13-190308.pdf
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144784327
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US