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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
This is an excellent fridge!
on February 3, 2015
Posted by: almostretired
from Howell, MI, USA
Expertise:Expert
This is our second Samsung fridge and we are truly impressed. Great space, features, design and size. Love the drawer layout.
Pros: Bright display, drawer layout
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
FANTASTIC FRIDGE !
on September 16, 2014
Posted by: TMT102065
from N.C.
Expertise:Intermediate
I dont even know where to begin, after purchasing 2 wide screen TV's , Samsung ofcourse. We decided it was time ti upgrade our entire kitchen from the dingy black appliances and we are so happy we did. This fridge is nothing short of FANTASTIC and is worth every penny ! I cannot say enough about it from the looks to the size. WAY TO GO SAMSUNG !!
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Its ok
on July 11, 2014
Posted by: socaarcher
After reviewing many different types of units of the same design. That is the french door models. we chose this one.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 9, 2022
Hi ExplorePathfinder,
Thank you very much for your feedback on our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBWW/AA
One (1) year Parts and Labor on Refrigerator
Five (5) years Parts and Labor on sealed Refrigeration system only
Ten (10) years of Parts and Five (5) years of Labor on the Digital Inverter Compressor
Reference Number: 1144781716
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you very much for your feedback on our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HFEDBWW/AA
One (1) year Parts and Labor on Refrigerator
Five (5) years Parts and Labor on sealed Refrigeration system only
Ten (10) years of Parts and Five (5) years of Labor on the Digital Inverter Compressor
Reference Number: 1144781716
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Features not worth the loss
on September 17, 2014
Posted by: Mexicanwoman
Expertise:Expert
I had a power failure and was out for 8 hours the ice in the door melted and water was all over the floor I opened the freezer when power was restored all the ice creams were melted some of the meats defrosted the cold in freezer did not hold The design looks nice but to much lost space can not have any food by the freezers surrounding vents also do not put anything in the extra ice drawe it drops the freezer temp to -8 overall I am not happy with the performance of the freezer due to designs that do not function as we'll loss of freezer space. And melting ice and foods
Pros: Realistic color
Cons: Poor quality, Not high def, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi There,
Thank you for reaching out to us. We apologize that the fridge has inadequate space for properly stacking food items and has temperature irregularity. I understand that this experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
Kindly visit this link for some Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144830649, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
This is a very spacious fridge.
on July 31, 2014
Posted by: MOMTOTHREEBOYS
My only concern is that it is not producing ice fast enough and doesn't have a very big ice bucket to hold a lot.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice Fridge
on February 11, 2015
Posted by: Cinman
from VT
Expertise:Intermediate
This is a nice fridge. I like it. It looks very nice and is very efficient. The two things I like the least about it though is how loud the compressor seems to be at times and the ice maker. It makes ice very fast. That I like but it doesn't seem to really know the difference between cubed and crushed ice and the ice cubes seem to spit out sometimes and totally miss the cup, landing on the floor.
Overall it is a nice fridge though and I do like it.
Overall it is a nice fridge though and I do like it.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello Cinman,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number: 1144598801
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number: 1144598801
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Love the features of this refrigerator!
on January 25, 2017
Posted by: gladcustomer
from Denver, CO, USA
Expertise:Intermediate
[This review was collected as part of a promotion.] This is the first fridge I've ever owned with an ice maker! Love the large ice maker. I like the interior design with a separate pull out tray below the produce bins. The lighting is bright and makes ti easy to see all contents of the fridge. The freezer has plenty of room and the frozen food is easy to view. I also like the freezer tray making it convenient to store smaller and/or more fragile items so they can be easily located..
I will definitely recommend this Samsung model to others!
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 8, 2022
Hi There,
We appreciate you taking the time to leave us a review on your Samsung Refrigerator. You made an excellent choice, and we are pleased to hear how delighted you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144775240
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Good product
on September 19, 2014
Posted by: SriV
Expertise:Expert
Works like a charm. Value for the money spent. Good aesthetic.
Pros: Durable, Realistic color, storage
Cons: humming sound, vibrates
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US