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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Runs very quiet and great filtered water
on September 3, 2016
Posted by: Toopicky
from Jacksonville, FL, USA
This fridge is very quiet. Makes lots of ice and the water filter is very good. We thought we might need a separate reverse osmosis system for the house but this water filter is so good we can drink the water, which we didn't with our last fridge.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Product has not worked properly since we got it
on January 3, 2017
Posted by: Anonymous
from Wisconsin, USA
Expertise:Intermediate
The panel on the front door with the ice cube displays, temperature, etc...keeps beeping and lights randomly switching on and off. We had tried everything. It comes and goes sometimes even going off during the middle of the night.
Pros: Realistic color
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Melardo, Samsung Care, August 10, 2022
Hi BuckJill!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your purchase with Samsung Refrigerator does not meet your expectations. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
The control panel will beep if the refrigerator door is open for more than three minutes; closing the door will stop the beeping. A temperature rise may cause the digital display to blink. Once the Freezer and Fridge temperatures return to their normal set temperatures, the blinking will stop. If the blinking continues, you may need to "reset" the Refrigerator. Try unplugging the appliance, wait for around 10 minutes, and then plug the power cord back in. Refer to the user manual about using the control panel on pages 18-20 and controlling the temperature on pages 23-24: https://downloadcenter.samsung.com/content/UM/201904/20190418154924614/DA68-02953A-13-190308.pdf.
I also shared the link "Samsung Refrigerator Temperature Display is Blinking": https://www.samsung.com/us/support/troubleshooting/TSG01002092/.
You may also refer to "Understand the Noises coming from your Samsung Refrigerator" and scroll to "Beeping or chiming": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
Adding this link about "Refrigerator Panel or Touch Screen is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01202605/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144784801
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your purchase with Samsung Refrigerator does not meet your expectations. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
The control panel will beep if the refrigerator door is open for more than three minutes; closing the door will stop the beeping. A temperature rise may cause the digital display to blink. Once the Freezer and Fridge temperatures return to their normal set temperatures, the blinking will stop. If the blinking continues, you may need to "reset" the Refrigerator. Try unplugging the appliance, wait for around 10 minutes, and then plug the power cord back in. Refer to the user manual about using the control panel on pages 18-20 and controlling the temperature on pages 23-24: https://downloadcenter.samsung.com/content/UM/201904/20190418154924614/DA68-02953A-13-190308.pdf.
I also shared the link "Samsung Refrigerator Temperature Display is Blinking": https://www.samsung.com/us/support/troubleshooting/TSG01002092/.
You may also refer to "Understand the Noises coming from your Samsung Refrigerator" and scroll to "Beeping or chiming": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
Adding this link about "Refrigerator Panel or Touch Screen is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01202605/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144784801
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Fridge is good
on March 24, 2017
Posted by: buddyNE
Expertise:Intermediate
Fridge is good, have had no problems
Ice Maker SUCKS
ice build up causes the ice maker to stop working
Ice Maker SUCKS
ice build up causes the ice maker to stop working
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Camille , Samsung Care, April 11, 2022
Hi buddyNE.
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ icemaker is not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing this link to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, you may want to check this link for further assistance with your ice maker issue.
https://www.samsung.com/us/support/search/?query=ice+maker&referrerPageUrl=&tabOrder=index.html%2Csupport_videos%2Ctroubleshooting_guides%2Canswers%2Cresources%2Clinks%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html
I have also included your warranty information for assistance.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144392028
^Camille
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ icemaker is not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing this link to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, you may want to check this link for further assistance with your ice maker issue.
https://www.samsung.com/us/support/search/?query=ice+maker&referrerPageUrl=&tabOrder=index.html%2Csupport_videos%2Ctroubleshooting_guides%2Canswers%2Cresources%2Clinks%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html
I have also included your warranty information for assistance.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144392028
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Appliances - do not buy
on May 27, 2018
Posted by: Moochie101
from Connecticut
Expertise:Expert
Expensive refrigerator and stove that didn't last 2 years ! Temp in fridge reading 70 degrees.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello Moochie101,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has a temperature issue. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when your Samsung refrigerator has a cooling issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information on what temperature you should set your Samsung refrigerator to for reference.
https://www.samsung.com/us/support/answer/ANS00080450/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442900
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has a temperature issue. We apologize for the inconvenience this has caused you, especially since you just had it for two years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when your Samsung refrigerator has a cooling issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information on what temperature you should set your Samsung refrigerator to for reference.
https://www.samsung.com/us/support/answer/ANS00080450/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144442900
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Love this fridge.
on July 21, 2018
Posted by: Blue Goose
from Milwaukee WI
Expertise:Expert
Owned about 3 weeks. Absolutely love it. I have space for large items(cakes/foil buffet pans) that did not fit my side/side. Room to spare. No complaints. Love the led lighting and crisper tray size. The deli tray is wonderful also. Ice cubes could be a little larger, but that is minor.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great Features; awful Ice Maker
on August 15, 2018
Posted by: tom10i
from Tallahassee, FL
Expertise:Intermediate
We really love all the features on the Samsung. The arrangement of vegies, fruits and meat is excellent. That said, we have had nothing but issues with the ice maker. First, it leaked, thought we had to have a $200 house call and buy a new ice maker. It had a blockage of ice in the back and didn't seat properly. Then, the other night there was no ice. It seemed the top of the unit was frozen shut and iced up. No water could flow into the ice maker. One issue after another with the icemaker. It must be poorly designed as we are used to having an icemaker just work, not have to be taken out and individually defrosted or have the feed to the unit chipped clean of ice.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Jefry, Samsung Care, August 29, 2018
Hi there, it's good to know you love the features on this Samsung refrigerator. Please contact us and give us more details about your experience with the ice maker after you review this link (https://bit.ly/2BYOQYr) so we can provide you with a solution to this case. You can contact us through Twitter: https://bit.ly/2y8aOGz or Facebook Messenger: https://bit.ly/2LmCR7F.
^Jefry
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
2
bad ice maker
on February 9, 2019
Posted by: not happy 1 1 1 1 1
from Buda tx
ice maker keeps freezing up. have to disable and clean out at least every other month. had it serviced and was told that it was not properly sealed and Samsung knows it is an issue and did nothing. DO NOT RECOMMEND.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 12, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Twin Cooling Freezing
on December 31, 2020
Posted by: Mquita
from Powder Springs
i’ve had my refrigerator for 5 years and it started making an extreamly loud sound, it was periodic, and it stopped when i opened the doors. then a month later ice appeared in the back of the fridge inside the holes of the back wall. turns out its so common, the sound and the issue is listed on the samsung website. there are also many youtube videos on the issue. samsung should have done a recall on the refridgerater to fix this defect! the warrwnty is expired, but why should i pay for it to be serviced when samsung knows this is an issue with their refrigerators. how do i know they didnt set this up so people whould have to pay for service, labor, and parts. so my options are to defrost the fan and cooling panel every few months are buy another refridgerater.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
5
Response from Samsung USBy Pat, Samsung Care, March 9, 2021
Anyone would be disappointed if they had to endure this with their fridge. We sincerely apologize for the inconvenience this has caused. We shoot for 100% customer satisfaction and exceptional quality products. We did not do that this time, but I hope we can earn your trust with our products in the future. ^Pat
Written by a customer while visiting Samsung US