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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Fan Noise
on April 5, 2016
Posted by: madwar
from Wisconsin, USA
Just one week past the warranty expiration date there is very loud intermittent fan noise and the water/ice dispenser drips and dispenses ice slowly. Considering the price paid for this appliance and what service will cost for the fan repair there cannot be many stars from this reviewer.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy ROSSINI, Customer Care, June 13, 2022
Hello madwar,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144596935
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:
1144596935
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Too noisy for me
on May 8, 2016
Posted by: RobMcc
from Orange County, CA, USA
Expertise:Intermediate
I really want to love this refrigerator but the compressor is too loud. I can't understand that some of the reviews say this is so quiet. Something must be wrong. I have a service request in for someone to come take a look. If something doesn't change I will be returning it.
Cons: noisy compressor
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hell RobMcc,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the compressor is too loud. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579395.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the compressor is too loud. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF28HFEDBSR/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579395.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Massive Fridge
on August 15, 2016
Posted by: GVchopper
from Nassau, NY 12123, USA
Expertise:Intermediate
We love this fridge. It never gets left open because of the alarm. The doors close easily. The freezer has immense space. The water and ice dispenser are great. When we had a party we needed to lower the temperature by one degree so that it kept up with the large demand. There is so very much space in it!
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great French Door Unit.
on September 2, 2016
Posted by: Anonymous
from Charlotte, NC, USA
Expertise:Intermediate
Great French Door Unit. Quiet operation and we love the space saver compartments. Ice maker and water dispenser are awesome too.
Pros: Bright display, Durable, Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Had the fridge for two months
on September 5, 2016
Posted by: downhill2
from Vista, CA
Expertise:Intermediate
So far we have cloudy ice cubes. Have trouble shot and can't seem to solve problem. It has very small ice maker, and small ice cubes. Also some spilled on bottom glass shelf, liquid under glass. Struggling with getting it out. I really not pleased with purchase at the moment.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi downhill2.
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ cloudy ice cubes, small ice cubes, and ice maker stuck. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Items freezing in the fridge compartment
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408489
^Camille
Thank you for reaching out regarding your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ cloudy ice cubes, small ice cubes, and ice maker stuck. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice bucket is stuck or has a block of ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Items freezing in the fridge compartment
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408489
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
poorly made
on February 6, 2017
Posted by: bigjonh
from az
Expertise:Intermediate
the ice maker over flows causing block ice, the doors cant be adjusted and dont close correctly
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello bigjonh,
Thank you for raising your concern about our product. I am sorry about your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ in Black Stainless Steel. We take pride in the quality of our Refrigerator, so we are saddened that you encountered such an unpleasant experience with our product, especially the issue with the ice maker and the refrigerator door.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that some problems are part of the normal wear and tear damage occurring naturally over time.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
The ice bucket is stuck or has a block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Condensation, moisture, or mold between the refrigerator doors
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
If you need to purchase Samsung parts, you may buy them here.
https://www.samsungparts.com/Default.aspx
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144758447
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for raising your concern about our product. I am sorry about your 28 cu. ft. French Door Refrigerator with CoolSelect Pantry™ in Black Stainless Steel. We take pride in the quality of our Refrigerator, so we are saddened that you encountered such an unpleasant experience with our product, especially the issue with the ice maker and the refrigerator door.
I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that some problems are part of the normal wear and tear damage occurring naturally over time.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
The ice bucket is stuck or has a block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Condensation, moisture, or mold between the refrigerator doors
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
If you need to purchase Samsung parts, you may buy them here.
https://www.samsungparts.com/Default.aspx
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144758447
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Just what we needed
on April 2, 2017
Posted by: JAgostoni
We just replaced an ancient old side-by-side which was always jammed full, never able to get easy access to things. Having the french doors and pull out freezer has immediately fixed this. Super easy access to everything. The Showcase door is fun but really doesn't offer me much so I probably would not pay for the added cost in the future.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute lemon.
on January 17, 2019
Posted by: mproper1
from Euless, TX
[This review was collected as part of a promotion.] We've had this refrigerator a little over two years and would not recommend to anyone. The original unit had to be replaced within 6 weeks of purchase when the ice maker froze up. Since then the ice maker has been worked on several times (latest today) and we are completely dissatisfied with this product. In addition to the ice maker problems, the stainless steel has discolored and stained.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2019
mproper1, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US