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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
DO NOT BUY!!
on February 12, 2019
Posted by: Rbucklin
from Baxter,IS
I would give this refrigerator zero stars! So we have own this fridge 3 years a year after buy once a month we have to defrost the fridge. Now we r defrosting about every 2 weeks. On a plus the fridge makes a loud noise when it’s ready to be defrosted... There is no way to fix the problem. We have looked into it. WILL NEVER BUY A SAMSUNG FRIDGE AGAIN!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello Rbucklin,
Thank you for reaching out. We understand how inconvenient it is to defrost your Samsung refrigerator every two weeks and a fridge that makes a loud noise. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
For noise issues, the links below contain information to understand the noises coming from your Samsung refrigerator and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370179
-Angelica
Thank you for reaching out. We understand how inconvenient it is to defrost your Samsung refrigerator every two weeks and a fridge that makes a loud noise. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
For noise issues, the links below contain information to understand the noises coming from your Samsung refrigerator and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370179
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible refrigerator
on February 24, 2019
Posted by: Mine1700
from New York NY
Expertise:Expert
I’ve had this refrigerator for about 2 years, and the ice maker freezes up and stops working constantly. At first it was every 6 months, then every 3 months, now it’s every 6 weeks. Every time it freezes up, I have to defrost the fridge, and reset the ice maker, an enormous inconvenience. Now it is out of warranty and I have to pay for service to get it looked at. I bought all Samsung appliances when I remodeled my kitchen 2 years ago, I will NEVER buy Samsung appliances again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello Mine1700,
Thank you for bringing this to our attention. We understand how inconvenient it is to have an ice maker in your Samsung refrigerator that freezes up and constantly stops, especially since you have to do a lot of things every time it happens. It's not the experience we want you to have with one of our products. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check, which may help fix the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For the ice maker that freezes up, the link below contains troubleshooting steps that you may also check.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370066
-Angelica
Thank you for bringing this to our attention. We understand how inconvenient it is to have an ice maker in your Samsung refrigerator that freezes up and constantly stops, especially since you have to do a lot of things every time it happens. It's not the experience we want you to have with one of our products. We'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide that you can check, which may help fix the ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For the ice maker that freezes up, the link below contains troubleshooting steps that you may also check.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370066
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely Disappointed
on July 6, 2019
Posted by: stark64
fan unit keeps icing up, techs replace temp. sensor. keeps happening. now has stopped working. waste of money, need to purchase another frig, won't be samsung. ice maker plastic, large cracks in it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140023584.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9766
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9766
Written by a customer while visiting Samsung US
Customer Rating
2
5yrs ago... not built to last
on December 17, 2019
Posted by: SamsungKiller
[This review was collected as part of a promotion.] samsung rf28hfedbsr due to its faulty interior design {ice build up, water pooling on top of the fridge, the temp fluctuates,} may break down any moment.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, December 19, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
• Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Beware ice maker issues
on December 16, 2022
Posted by: sylvon
from New Jersey
Less than two years in the ice maker does not work. Warranty expired and now although I have it covered elsewhere the tech says this is a manufacture issue and he cannot fix it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, December 19, 2022
Hi Sylvon,
We are grateful for sharing your reviews with us. It will surely benefit our company.
For the ice maker to operate properly, a water pressure of 20 ~ 125 psi (138 ~ 862 kPa) is required.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "Test or reset your Samsung ice maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/
What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
We are grateful for sharing your reviews with us. It will surely benefit our company.
For the ice maker to operate properly, a water pressure of 20 ~ 125 psi (138 ~ 862 kPa) is required.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "Test or reset your Samsung ice maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/
What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
The fridge has the features the wife was looking for.
on December 23, 2014
Posted by: Roady1
Expertise:Intermediate
Have had the fridge for a short time and everything is doing well.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 5, 2015
Posted by: renay
from Houston, TX, USA
Expertise:Expert
We purchased this refrigerator less than 2 mths.ago love it, no complaints about it so far looks great in my kitchen with my other stainless steel appliances
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great refrigerator
on January 17, 2015
Posted by: RoadRider
from San Jose, CA, USA
Expertise:Intermediate
This refrigerator has great features. First it is very bright inside thanks to the LED lighting in both the upper refrigerator and in the lower freezer section. Second the door within a door makes it very easy to access items such as milk and butter without having to open both doors. Finally, the temperature is well distributed throughout the main compartment.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US