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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Very happy with my new refrigerator
on January 19, 2017
Posted by: LovePeaceNQuiet
I bought this refrigerator to replace a similar very noisy refrigerator that I purchased only 3 years ago. My 'old' refrigerator was driving me crazy and keeping me up at night, so no noise was a must-have in my new purchase. So far I am very happy with my new Samsung. It is very quiet, it appears to be good quality, and I love the layout and appearance.
Pros: Bright display, Durable, Inexpensive, low noise
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on January 22, 2017
Posted by: Bryp10
from Michigan
Expertise:Intermediate
The operation and design of this refrigerator exceeded my expectations.
Pros: very well thought out design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the depth of shelves and the deli parts and the ready ice and water in the door.
on January 22, 2017
Posted by: shopr
from Pearland, TX, USA
Expertise:Beginner
The product was a part of our kitchen remodel and we love it! The convenience of the bottom freezer and the ice and water in the door is awesome! We are still learning about all the features but so far, we have only had to get the instruction book out twice!
Pros: Bright display, convenience
Cons: price
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE THE LOOK
on January 22, 2017
Posted by: geo2rose
from Borger, Tx
Expertise:Intermediate
We purchased the newer black stainless finish. It is gorgeous. We also love the interior of the refrigerator. The serving drawer is handy. Make up trays of food ahead of time and store them in the drawer. The bottom freezer works out great for us. So far, we are enjoying this refrigerator very much!
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
4 out of 5
on January 24, 2017
Posted by: Sunflower22
Pros:
*Fits perfectly in my fridge space
*Inside is nice size
*Being able to adjust shelves without taking the whole fridge apart
*The Cool Select Pantry on the bottom is perfect for snacks that my kids can access easily
*The showcase door is a great feature for quick grab items
*Freezer is deep and I love the drawer for smaller items
Cons:
*The ice crush doesn't really crush the ice. If you wanted to fill a standard cup, at least half will have full sized ice cubes in it
*Bins on the left door by ice maker are small
*Cool Select Pantry and two small drawers- difficult to pull the drawer completely out for cleaning. I think this is due to them bumping on the door. Both doors have to be fully extended in order to pull drawers out
*Freezer gets stuck sometimes and I have to pull to get it fully extended. The freezer is only about half full so we're not sure why this happens
*Fits perfectly in my fridge space
*Inside is nice size
*Being able to adjust shelves without taking the whole fridge apart
*The Cool Select Pantry on the bottom is perfect for snacks that my kids can access easily
*The showcase door is a great feature for quick grab items
*Freezer is deep and I love the drawer for smaller items
Cons:
*The ice crush doesn't really crush the ice. If you wanted to fill a standard cup, at least half will have full sized ice cubes in it
*Bins on the left door by ice maker are small
*Cool Select Pantry and two small drawers- difficult to pull the drawer completely out for cleaning. I think this is due to them bumping on the door. Both doors have to be fully extended in order to pull drawers out
*Freezer gets stuck sometimes and I have to pull to get it fully extended. The freezer is only about half full so we're not sure why this happens
Also, I purchased the fridge in July 2016 and I just noticed a part of the rubber door seal is torn. The stainless color is very nice but it is hard to keep clean and free of fingerprints, water marks and streaks.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Noisy
on January 24, 2017
Posted by: DanB42
from TX
Expertise:Intermediate
Have had this fridge for about 4 months, it is very noisy, not just when the ice maker dumps ice, but it makes loud cracking noises regularly. Also there is often a lot of condensation on the outside surface between the doors and on the inside of the third door. Not very impressive.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi DanB42.
Thank you for reaching out regarding your 28 cu. ft. Food Showcase 3-Door French Door Refrigerator noise and condensation. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Condensation, moisture, or mold between the refrigerator doors
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405208
^Camille
Thank you for reaching out regarding your 28 cu. ft. Food Showcase 3-Door French Door Refrigerator noise and condensation. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Condensation, moisture, or mold between the refrigerator doors
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405208
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad
on February 4, 2017
Posted by: shopaholic8469
from Arizona
Expertise:Intermediate
Overall this is a nice product but the shelving on one of the doors is not useful because they are very small shelves. The outside of the fridge is very hard to keep clean and shows smears, scratches, and all blemishes.
Pros: Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and real spacious.
on February 8, 2017
Posted by: Veeruda
from Los Angeles, CA, USA
Expertise:Intermediate
Great refrigerator, Quiet, efficient and nice to look at, Sleek and smart, Looks good and has a lot of space, great amount of space for fruit and vegetables; like the freezer and its amount of space on the bottom; crushed and cubed ice is great. So far no problems and hope it keeps that way. We have used Samsung products in the past and have always been satisfied with them.
Pros: Bright display, Realistic color, Durable, spacious
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US