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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Ease of use.
on February 9, 2017
Posted by: Har1eyguy
from Jax, Fl
Easy to use controls with touch screen display. Easy change of front loading water filter. Just a great looking refrigerator.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Refrigerator
on February 15, 2017
Posted by: SkunkLover20
from Hudson FL
Expertise:Intermediate
We've had this refrigerator 7 months without any major problems. It keeps things very cold especially in the freezer, much better than our old refrigerator of a different make. We like having the double doors on the front. It holds a lot of food and the door shelves hold all the condiments. We chose this one to get the bigger ice maker and some of the other brands had a very small ice maker. We have Samsung phones and tablets and decided to try their refrigerator. We weren't disappointed. I have only one small complaint which I'll be talking to Samsung about and that the fact that the writing above the one vegetable drawer has worn off already. Not a big thing but annoying as far as the aesthetics of the refrigerator go. Also we like the black stainless because it doesn't show dirt or prints so it was worth the extra $100 we paid for it.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
New Purchase
on February 18, 2017
Posted by: PoppaGee
from Jersey
Expertise:Beginner
I just received my new refrigerator just yesterday and loving it.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lasted Two Weeks
on February 20, 2017
Posted by: TomWWW
from Houston, TX, USA
I bought this Samsung refrigerator because my LG lasted only 6 1/2 years. Wow! This Samsung model lasted less than two weeks. Luckily I had thrown out all of the food from my freezer when my last refrigerator died, so I didn't have too much in the freezer (just ice cream and ground meat) that had to be thrown away. Everything else from the refrigerator section is, once again, in ice-filled coolers in my kitchen.
Pros: Bright display
Cons: Did not meet expectations, Poor quality, lasted two weeks.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 5, 2022
Hi TomWWW,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569873
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569873
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Great, with a few minor issues
on February 24, 2017
Posted by: MandD
from Dallas, TX
Expertise:Intermediate
We love this fridge. However, can't utilize all shelf options because the ice maker is in the way and the doors don't open wide enough to easily get the drawers all the way out.
Love how much ice this makes and freezer drawer is LARGE! Samsung did a great job utilizing the space and we love the way they did the shelves in the doors.
Overall, we are very pleased with this product.
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator with appealing features
on March 5, 2017
Posted by: Teykly
from Idaho
My wife and I really like our new Samsung refrigerator. The look is very high-end, and the features are great. The interior layout creates a very spacious storage area, and no space is wasted. Very nice and bright LED lighting, easy access to the water filter, and easy to navigate door controls for water, ice, temperature, and lights. We felt the price was very fair compared to other brands and similar refrigerators. Our purchase decision was based on features, price and value, and satisfaction with previous Samsung electronics.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on March 5, 2017
Posted by: Desertdweller1
from Nevada
Expertise:Intermediate
Product seems to be well made and has some great features. I have only just installed so I am not inclined to rate performance at this time.
Hoping for the best!
Hoping for the best!
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
1
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent freatures
on March 12, 2017
Posted by: Drina34
from California, USA
When I purchased my refrigerator I was in love with it. I love that it has a bottom freezer and it's very spacious
Pros: Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US