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Customer Reviews Collected from Samsung US |
Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.8
Rating breakdown 631 reviews
5 Stars
343
4 Stars
101
3 Stars
33
2 Stars
38
1 Star
116
72%of customers recommend this product.
(
432 out of
601)
Customer Reviews for Samsung - 27.8 Cu. Ft. French Door Refrigerator with Food ShowCase and Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Love this refrigerator.
on March 18, 2017
Posted by: KATT66
from Florida
Expertise:Intermediate
I have had a side by side refrigerator since Samsung started producing them . When I bought another house 2 years ago, I had to have a French Door one. I love every feature except one. The stainless steel is impossible to keep looking like new. If drips get on the stainless it's a huge effort to clean up and one always has to clean the whole front again. That's my only complaint. To open both doors and see all the space is awesome. Having a freezer on the bottom takes getting used to if you have never had one. There is a freezer drawer as well and that really keeps things easy to find. I live this refrigerator!!
Pros: best refrigerator i have ever bought!
Cons: stainless steel is hard to keep clean and shiny.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clean Lines with quiet operation
on March 18, 2017
Posted by: Goda
from Brunswick, Ga
Expertise:Intermediate
This is our second Samsung refrigerator and we love them both. We moved the older to the laundry room !!
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ice Despenser
on March 23, 2017
Posted by: Cuntry
from Washington DC
Expertise:Intermediate
The Ice Despenser needs to be faster for crushed and Block ice cubes...but overall a great product!!
Pros: Bright display, Realistic color, Durable, Inexpensive
Cons: slow ice despenser
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad for the price
on March 29, 2017
Posted by: ChillinCincy
from Cincinnati, OH, USA
Expertise:Intermediate
When I was going through the refrigerator purchase process, I was comparing this model to another company's model. This refrigerator offered more space at a better price. My only complaint is about the storage on the left side door. The shelves are very narrow, and very few things will fit in them. This might be due to the ice maker. I wish that it had the same amount of storage as the right side. It's only been a few days, however so far I'm pleased with the product.
Pros: Bright display, Inexpensive
Cons: left door storage
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive Fridge with great features
on April 1, 2017
Posted by: mggrin
from Spokane WA
Expertise:Beginner
We've been shopping for a new fridge for several months. Reading reviews and finally chose the Samsung 28 cu. ft. 3-Door French Door Food ShowCase. I really wanted a showcase feature and this fridge provided a compromise between my husband and myself on cost efficiency.
I love the showcase to easily access coffee creamer and the frequently needed chilled items as I cook. I feel slightly better not having to open the fridge fully to access things like butter or condiments.
So much space and I LOVE the ability to flip or slide back to shelves to accommodate taller items.
I have high hopes for this fridge and I'm eager to see how it holds up to our first family gather during Easter.
I have high hopes for this fridge and I'm eager to see how it holds up to our first family gather during Easter.
Pros: showcase
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on April 4, 2017
Posted by: Statechampdad
from Ky
Expertise:Intermediate
Durable, easy to install, good product, easy to move
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung French Door Refrigerator
on April 5, 2017
Posted by: Jodie21
from Loganville, PA
I love my new Samsung refrigerator. It is very quiet and keeps everything fresh. I love that the lights inside are flush with the surface and the retractable shelves provide extra room.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Everything is good but water is not working
on April 5, 2017
Posted by: Yyfranky
from New York
Expertise:Expert
Water is not working when they installed my fridge
Light is not working
Light is not working
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi Yyfranky,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator light and water dispenser not working. We understand it is important to have a working water dispenser to prevent us from having to stock up on water for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144649086
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator light and water dispenser not working. We understand it is important to have a working water dispenser to prevent us from having to stock up on water for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HDEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144649086
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US